nice location (parking was little bit difficult but personnel helped a lot), very friendly personnel, very clean rooms, delicious breakfast, highly recommended

Stayed in July 2025

I couldn't appreciate the beauty of what I was getting to ahead of time through the online info I got.

Beautiful and elegant, Pracctcial and sofisticated, Classicand modern.

Stayed in June 2025

\parking cars is a problem when you can't do that next to the hotel

Stayed in June 2025

The size of the room, I would pay extra next time for the larger room upstairs. There was no view from our room. The breakfast choices were limited but still adequate.

I loved the location, very close to Piazza Grande, right in the middle of Montepulciano! The room was a little small but comfortable and very clean. The staff were friendly and very helpful, especially Simone, who organised transport for us to a wedding we were attending at Hotel Lupaia. I would recommend this hotel and I would stay here again.

Stayed in May 2025

None

Good location inside an old town.

Stayed in May 2025

Minor point. Shower, as we have found typical in Italy, was a strange design and difficult to use.

Very central location, helpful and friendly staff, generally clean and modern facilities, quiet. Breakfast was good. Good security.

Stayed in May 2025

This is a beautiful property with friendly staff. The room was clean and comfortable. Also, the breakfast was great. Lots of choices and the host was always friendly and accommodating. I would definitely recommend!

Stayed in April 2025

Nothing, just very tricky driving. These roads are hilly and tight.

Excellent location in this absolutely magical place. It’s heaven on earth! Beautiful Palazzo, try clean and so well run. Restaurants all walking distance. Such a special place with amazing people.

Stayed in October 2024

There are three rooms that are connected by the breakfast room. It was a little strange for me to step out of my room and into the place people were having breakfast. Not bad, just strange. It got us all talking right away which was fun.

We stayed just one night. The room was clean and safe. Continental breakfast was fresh. I also loved the building, the windows, the shutters. An old building with all new modern conveniences (like rain shower and water wand). Amazing views and lovely little walk to Piazza Grande. Very nice staff. Oh, we were right next to a lovely chocolate shop.

Stayed in October 2024

All was perfect!

Our stay at Palazzo del Mercante was nothing short of magical. From the moment we arrived, we were greeted by the incredibly friendly and helpful Alessio, who made us feel right at home. Alessio went above and beyond to ensure our stay was perfect, and his attention to detail was truly impressive. He is very freindly and very helpful! The breakfast was a feast for the senses! With a wide variety of delicious options, there was something to satisfy every palate. From fresh pastries and fruits and cold cuts, we were spoiled every morning when we stoped by and sat down for breakfast. The hotel itself was beautifully remodeled and had everything we needed for a comfortable stay. The rooms were spacious and clean. Plus, the views from our room were simply breathtaking! This is the perfect Hotel to stay at in Montepulciano. One of the things we loved most about Palazzo del Mercante was its convenient location. It was just a short walk to the center of Montepulciano, making it easy to explore the charming town and its many attractions. We absolutely loved our stay at Palazzo del Mercante and can't wait to return. Alessio made us feel like family, and the hotel itself was a perfect base for exploring the beautiful Tuscan countryside. If you're looking for a truly memorable experience in Montepulciano, look no further this is an incredible hotel! We are coming back again and again!

Stayed in September 2024

Nothing we can think of.

The location was great, and the accommodations and staff were very good.

Stayed in September 2024

Nothing

Great location, near the top of Montepulciano. Had wonderful recommendations from our host for restaurants. Room was very clean.

Stayed in September 2024

Beautifully kept, and in a perfect central location providing a high level of customer service. The accommodation provides well appointed guest rooms with a very clean and comfortable bed and a fabulous shower. Breakfast was also a wonderful treat. We highly recommend this choice of for your accommodation!

Stayed in July 2024

Great communication. Convenient if you want to stay in center of city. Breakfast was great too!

Stayed in June 2024

Nothing negative to say, but did find it hard finding the location.

Extremely clean, very nicely decorated. Fantastic location. Very comfortable beds and pillows. Friendly staff

Stayed in June 2024

Very clean. Nice staff. Hard with the parking. Would have been nice if there was a shuttle or something. Breakfast was ok. Not great.

Stayed in June 2024

All good.

The Palazzo del Mercante is at the heart of the old historic center of beautiful Montepulciano! Not like a typical hotel with a big lobby, etc., it instead is a boutique-style residency hotel with large comfortable rooms and a modern bathroom and shower. Gabriella and her sons are kind and delightful and there whenever you need them. Breakfast is modest but always delicious and more than enough. We had a wonderful long weekend there!

Stayed in June 2024

The breakfast is not as nice as I would’ve expected for this price range and this level, and we did have better breakfast elsewhere

The room was very comfortable, and staff extremely helpful. It was within the old town walls, so we could not park outside, but they gave us a pass so we could bring our luggage in

Stayed in May 2024

Nothing!

Wow! Every part of our stay was perfect! The communication before our arrival, the check in process, our room, the breakfast, the location - every part of our stay was perfect. Alessio communicated ahead of our stay and helped to make our stay so comfortable. The room was absolutely modern in every way in a building that is ancient. The location is perfect - near the restaurants and the city center. I highly recommend Palazzo del Mercante!

Stayed in May 2024

Room faced the street

Blood orange juice at breakfast

Stayed in May 2024

Great location, beautiful and clean rooms, very friendly staff!

Stayed in April 2024

Since the rooms are close to the dining area, in the morning we could hear the voices of the people having breakfast early. It woke us up

We liked the staff and position in the middle of Montepulciano. the breakfast was very good as well

Stayed in March 2024

A young Staff keep warm hospitality for us. He is a very nice guy.We enjoy a very comfortable and warm breakfast.

Stayed in March 2024

The breakfast was disappointing. Non much variety. No lift

Lovely room and bathroom. The property has been tastefully restored very recently.

Stayed in December 2023