Reviews of Palazzo dei Conti Residenza d'Epoca
5 Via dei Conti, Santa Maria Novella, 50123 Florence, Italy

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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWe stayed in this place just for one night, but it was great choice. Rooms are clean, breakfast great, very near to city center to visit many famous places in Florence and also great communication, helpful and nice staff. And that view from room was georgious ;).
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe had an excellent 3-day stay here. The location is perfect, just a short walk from the main attractions. The hospitality was outstanding, everything was spotless, and the breakfast was delicious. The staff were extremely helpful, giving us great recommendations on what to see and do in the city. I would gladly recommend this place to anyone looking for comfort and convenience.
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewVery convenient and homely right next to the Duomo - Samuela and her team are just fantastic and this is a rare opportunity to live in a historic building with a 5 star feel. Must try for all those who want to get the best of the historic city centre of Florence.
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewHigh quality property, very centrally located and within walking distance of everything. Beautiful views from the terrace.
Nothing. Everything was great.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThis is a wonderful place to stay! The location is truly perfect, right in the middle of everything - easy to walk to historical sites, good restaurants, and good shopping. The staff (Alexandra and Hassan) were exceptional - they made our stay so pleasant and easy, and they were super helpful with car parking, information about the city, luggage storage, etc. Would highly recommend this!
Nothing really - if I had to choose something, it's that breakfast is in a building next door (but not really a negative).
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe staff here was friendly and the location was perfect!
Nothing. I would highly recommend staying here!
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good. View from the balcony of room #3 was exceptional! Staff were simply amazing. Very attentive and they even provided some surprise gifts for my wife's birthday, although we don't remember mentioning a birthday :). Great location. Quiet room and luxurious.
Nothing except we didn't have enough time to enjoy Florence!
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewA very friendly staff welcomes you to beautiful rooms with welcome drinks and snacks. It is located close to the most popular attractions in Florence as well as the train station, all within a 15 minute walk. The balcony view of the nearby domes and towers is a bonus. The air conditioning was excellent.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewClose proximity to everything. The view of the Duomo was amazing!
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewVery comfortable, great location, extremely helpful staff (especially Samuela).
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewClose to train station and a balcony with view of the duomo! A wonderful breakfast included at next door hotel.
Nothing
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLoved everything about our stay , large clean rooms with comfortable bedding . Fantastic safe location and incredibly helpful staff . We would definitely book the property again
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewNo reception service
Nicely refurbished
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewLocation and staff were very friendly and professionally
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewPerfect location. Secure and safe. Loved the balcony off our room .
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewWe loved the location, the room was amazing. Very comfortable, stylish and close to the station. The breakfast down the road was fantastic! The staff was excellent….friendly and helpful. Thank you Hassen for going the extra mile to help us and taking time to give us great recommendations and tips. We will be back! Thank you 🙏🏼
nothing
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewExceptional view of the Duomo for us.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewOutstanding service, tastefully decorated room, comfortable, very close to major attractions. We loved our stay, the breakfast was fabulous. Highly recommend. Thank you.