Reviews of Hotel Palazzo Alexander 4 stars
Via Santa Giustina 48, 55100 Lucca, Italy
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLovely family run hotel in great location. Quiet street but in historic area. Great staff. Comfortable bed. Nice decor.
Aircon a bit loud
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewExcellent location within the walled old city. We arrived by car and provide parking facilities. Elegant decor in rooms and common areas. Good breakfast.
Reviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewStaff were very helpful
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewFriendly and helpful staff, great location in the centre of historic town. Very quiet even at the front of hotel. Nice decor in the Palazzo and excellent breakfast. Recommendations for restaurants by the staff were great.
Small things only, one of the room (we had a family suite, 2 adjoining rooms) had a fairly soft mattress and the bathroom was not as practical as the other room (bath instead of shower with door).
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location and super helpful staff
If looking for a continental buffet style breakfast this is not their offering but they did make good pancakes.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWonderful palazzo experience!
All good, would have preferred a shower rather than shower hose over a bath but really wasn’t the end of the world!
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe room and location were fabulous. Walking distance to everything in the old city.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLovely family run place
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGorgeous small family run hotel. Very friendly staff. Our room was lovely, exactly what we expected and spotless.
Breakfast a little restricted, would have loved some fresh foccacia with cheese and Tuscan meats. However, the scrambled eggs with bacon were delicious as was the cappuccino
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe hotel is lovely, the staff were very friendly and the breakfast was fantastic.
Nothing.
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewTraditional Italian hotel. Great location - very central for exploring beautiful Lucca, but in a quiet area. All the staff were very friendly, helpful and accommodating. The breakfasts were very nice with a good choice.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewNice location, clean room.
The air conditioning is extremely loud. We had to turn it off while sleeping, so it was very hot in the room. Also, de room tells it’s age. Value for money wise, it’s not the best deal, but it’s okay.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe hotel was in a great location. The personnel were excellent. Breakfast was delicious.
Our shower was very narrow and small
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewFriendly staff and fantastic location.
We visited during a heatwave so needed the air conditioning - when on this wasn’t great and noisy
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewLocation Authentic
Nothing
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLoved this hotel! It's quaint, with traditional European hotel features (small beds, small shower) but it had everything we needed. It was clean, the beds were comfortable, plenty of towels, bottled water. We stayed in 2 connecting rooms (1 king and 2 twins) which was perfect. The staff at the front desk were extremely friendly. Loved the breakfast. Location was just a few minute walk from the center of the old town. Would definitely stay here again!
Nothing.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLovely hotel with classic decor. Great friendly staff. Great location for walking around Lucca. Fridge and big TV in the room. Amazing aircon system. Big bathroom with nice shower. Lovely breakfast in the morning
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewBeautiful hotel in a fabulous location with wonderful staff
Nothing
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewFriendly helpful staff