Reviews of Palace Hotel Lake Como 4 stars
Lungo Lario Trieste 16, 22100 Como, Italy
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewGreat location, friendly staff and wonderful breakfast buffet.
Dear Guest, Thank you for your lovely review. We are delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team! Hope to welcome you back in the future. Sincerely, Robert Webber General Manager
Dear Guest, Thank you for your lovely review. We are delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team! Hope to welcome you back in the future. Sincerely, Robert Webber General… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe only things we liked were the location and the friendly staff at breakfast. Also, the guy from India who helped us at 1 a.m. to change the dirty bed sheets for clean ones did an excellent job.
We really regret booking this hotel. Here are the main issues we experienced: 1. Negative reviews get deleted on Booking.com, which inflates the score. On Google Reviews this hotel has one of the lowest ratings on Lake Como – and it shows. 2. The management doesn’t care about guests’ feedback and makes no improvements at all. 3. We booked a double room, but they gave us a single. 4. Parking is €24 per day, and this was not mentioned anywhere on Booking.com. 5. The beds are ridiculously narrow (90 cm, like an ironing board). Impossible to sleep comfortably. 6. Light and noise come through under the door from the corridor. If you need darkness and quiet, forget about rest. 7. Only one tiny hand soap in the shower – no shampoo, no shower gel. 8. The toilet kept running water all night long, making noise. 9. No hairdryer. 10. Reception refused to give a direct number, saying: “The phone is temporarily not working.” 11. The gym was closed. 12. The room was extremely small – about 14 m². Overall, this was a very poor experience for the price. Definitely not worth $500.
Dear Anton, Thank you for taking the time to share your thoughts with us. We are genuinely sorry to hear that your stay did not meet your expectations. Your feedback is important, and we appreciate the opportunity to respond and clarify a few points. We are glad to know that you enjoyed our central location and that our breakfast staff, as well as the night team member who assisted you, left a positive impression. Your kind words will be shared with them. Regarding the room, we confirm that a double room was assigned as booked, and we understand that it may not have matched your expectations in terms of layout or space. In terms of the amenities, we follow a standard setup: rooms are provided with two soaps, shampoo, shower gel, hair conditioner and body lotion. The hairdryer is placed inside the wardrobe, and we are sorry if this was not easily found. As for the toilet, it has been checked and found to be functioning correctly, but we regret any inconvenience you may have experienced during the night. Regarding the gym, we’d like to clarify that it was open during your stay and could be accessed directly with your room key, without the need to request an additional key at the front desk. We're sorry if this wasn’t clearly communicated at check-in. As for the parking, the daily rate of €24 is listed on Booking.com under the "Parking" section. Finally, we want to assure you that we do not have control over which reviews are published or removed on Booking.com. We value all feedback as a way to reflect, grow and serve our guests better. We are truly sorry that your experience did not reflect the standards we aim to uphold. We hope to have the chance to welcome you back in the future and restore your faith in our hotel. Warm regards, Robert Webber General Manager
Dear Anton, Thank you for taking the time to share your thoughts with us. We are genuinely sorry to hear that your stay did not meet your expectations. Your feedback is important, and we appreciate the opportunity to respond and clarify a … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat location, nice breakfast and garden bar.
Lake view room was blocked by trees, additional parking cost.
Dear Adam, Thank you for choosing our hotel for your stay on Lake Como. We hope to welcome you again soon! Kind regards, Robert Webber General Manager
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation good
Rooms are small and not comfortable Hotel has no facilities, the breakfast is really bad and lobby is a joke, small, old and really depressing
Dear Rasha, Thank you for taking the time to share your feedback with us. We are truly sorry to read that your stay did not fully meet your expectations. Apologies for any shortcomings on our behalf. We hope to have the chance to welcome you back in the future and restore your faith in our hotel Kindest Regards, Robert Webber General Manager
Dear Rasha, Thank you for taking the time to share your feedback with us. We are truly sorry to read that your stay did not fully meet your expectations. Apologies for any shortcomings on our behalf. We hope to have the chance to welc… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe property well kept, nice and very knowledgeable staff. Breakfast is amazing! The location is the best!
Hard pillows. Lack of weights and useful equipment at the gym.
Dear Kristina, thank you for your lovely review. We are delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team! Hope to welcome you back in the future. Sincerely, Robert Webber General Manager
Dear Kristina, thank you for your lovely review. We are delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team! Hope to welcome you back in the future. Sincerely, Robert Webber Gen… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation!!
Dear subramanian, thank you for your lovely review. We are delighted to read you had such a great stay with us. Hope to welcome you back in the future. Sincerely, Robert Webber General Manager
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThey put new tissue box after cleaning the room, did not happen to my last 3 hotels 😂
The room was little small thats all.
Dear Mohammad Jawas, thank you for your lovely review. We are delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team! Hope to welcome you back in the future. Sincerely, Robert Webber General Manager
Dear Mohammad Jawas, thank you for your lovely review. We are delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team! Hope to welcome you back in the future. Sincerely, Robert Webb… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewIt is a Palace.
None
Dear Bernard, Thank you for choosing our hotel for your stay on Lake Como. We hope to welcome you again soon! Kind regards, Robert Webber General Manager
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewPerfect breakfast.
No particular criticism, except we were a bit unlucky that the air-stream from the air-conditioner in our room (157) is directed immediately onto our heads during sleep/rest.
Dear Dan, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and especially appreciated our breakfast. We are sorry to hear about the discomfort caused by the air conditioning in your room. We will look into possible adjustments or improvements to ensure better comfort in the future. We hope to have the chance to welcome you back in the future. Kindest Regards Robert Webber General Manager
Dear Dan, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and especially appreciated our breakfast. We are sorry to hear about the discomfort caused by the air conditioning in your room. We… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe person that checked us in was amazing. Did not get her name but AMAZING.
Room was nice but very small.
Dear Kevin, thank you for your lovely review. We are delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team! Hope to welcome you back in the future. Sincerely, Robert Webber General Manager
Dear Kevin, thank you for your lovely review. We are delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team! Hope to welcome you back in the future. Sincerely, Robert Webber Genera… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewAmazing
Dear Bassem, Thank you for choosing our hotel for your stay on Lake Como. We hope to welcome you again soon! Kind regards, Robert Webber General Manager