Location : facilities- room - lobby All top notch

Stayed in August 2025

N/A

The people/ staff

Stayed in July 2025

Breakfast was superb and staff very pleasant

Stayed in April 2025

Fantastic location and facilities. It lacked outside space and sadly the roof top area wasn’t open on the 4 days we were there. It would have been lovely to enjoy the view. We didn’t take breakfast and opted to eat out instead. Loads of cafes nearby.

Stayed in April 2025

The decor was a bit strange, and our room wasn’t great.

The staff was great .. the breakfast was wonderful and the location was great..

Stayed in March 2025

Facilities and service and location are top notch! It’s the best hotel on Ortigia (in my opinion)! The rooms have super high ceilings and a chandelier! The spa is gorgeous and relaxing.

Stayed in January 2025

Sadly, I picked the hotel because I could continue my aquatic therapy in the pool. I was also told there would be an elevator to my room. Instead, I had to ask for help to navigate stairs every time I wanted to leave my room. It was impossible to use the pool because there were no safety measures there. The spa area was exceedingly hot at all times and really doesn't live up to the quality of the rest of this five star hotel. Mainly, it should not be allowed to call itself "handicapped-accessible", even if they are willing to send lovely people to help one climb stairs. It is definitely not a place that can be used independently by persons with mobility issues, which is very infantilizing.

The staff, particularly Carmen, Maria, my neccessary handicapped assistants, the restaurant staff, and Adriana and Szabo in the spa were excellent, friendly and extremely accommodating.

Stayed in January 2025

Na

The location is superb, the staff friendly, helpful and knowledgeable while the hotel itself sensational and the restaurant manages to stand out even in the culinary stronghold that is ortigia. I strongly recommend this hotel as a perfect base in Syracuse. It is heads and shoulders above the many city hotels I have stayed at, not just in Syracuse but in Sicily in general.

Stayed in January 2025

We should have stayed one more night.

The Ortigia palace Hotel is outstanding. My wife and I stayed in a suite that was very spacious, had to levels, views were amazing (had windowns to two different sites of the island. The suite was incredible, with classy decoration. Hotel staff were very nice, cordial, helpful. Parking was very convenient (unusual for an European hotel). We cannot say enough good things of this hotel and its staff.

Stayed in November 2024

Pool only open 11-7

Great location, very comfortable. 5 star service from staff.

Stayed in October 2024

No shower. I didn’t enjoy showering in the tub on my knees without a shower curtain.

One of the nicest hotels we’ve been to. Location great; Hotel beautiful; Staff excellent: ALL the front desk people were among the best I’ve encountered. Arianna was especially nice at breakfast. Housekeeping terrific.

Stayed in October 2024

The washrooms and shower stalls are very small, hardly any counter space, to rest toiletry bags. It would be helpful to have a place to rest two luggages

Location, proximity to public parking, and most of all, the staf. Five stars all the way!

Stayed in September 2024

Everything met my expectations of a five star hotel.

Stayed in July 2024

🤷‍♂️

Loved the space in the downstairs area , the great views of harbour from the room and the location to wander into Ortigia

Stayed in July 2024

No outside pool

Great location, amazing staff. The breakfast servers were the best ever.

Stayed in July 2024

The interior facing standard room we had was a bit small but very comfortable and did the job. Otherwise nothing negative to say.

A well appointed property tastefully converted from an old post office building. Interior atrium was wonder for drinks from the lobby bar and breakfast. The breakfast was well done. Staff was awesome. Location is wonderful. We did not eat onsite so cannot comment on the restaurants in the hotel. A little pricey but worth it in our opinion.

Stayed in April 2024

When arrived at the hotel I would liked that someone can show you the public place you could make use of the hotel

The breakfast was perfect with many items to choose

Stayed in April 2024

Het hotel was te warm

Suite

Stayed in February 2024

From the very first moment you step in the hotel the team makes you feel like a vip. Absolutely fantastic hotel. Rooms are great, location excellent....but I cannot repeat enough...the service is the real stand out. I would travel back to Sicily JUST to stay there

Stayed in March 2024

Nice rooms, excellent location and super friendly and helpful staff. Nikoletta and Sylvia behind the reception really went out of their way to make our stay exceptional.

Stayed in March 2024

We were invited to something they called Fish Bar. That was not worth the money. We had a few little teasers and one drink and paid too much for it at the rooftop bar, which was also rather uncharming.

We had booked a classical room but were upgraded to a two-level rather big room. This hotel is a proper five-star hotel. Everything is up to the standard you expect at five stars. The location is perfect. The valet parking works fine. They serve you a nice welcome drink at breakfast, which is very good. We ordered breakfast in the room the first morning and loved it.

Stayed in December 2023

If someone is going to Ortiguia this is the best hotel. The liacation, the rooms, the food. The staff was incredible if I have explain how they made our stay unforgettable, it would take all day. We are very grateful

Stayed in November 2023

meals are exceptional!! Dinner, to my surprise, was better than in a top recommended restaurant we visited in Ortigia. Food was fresh, beautifully prepared and full of flavours. Certainly would stay there again.

Stayed in November 2023

Hotel lobby is beautiful. Great breakfast buffet. Location was fabulous for walking everywhere. Staff were 5 🌟

Stayed in October 2023