Reviews of Family Hostel Milano

The lady who worked at reception was friendly.

Bed bugs were crawling all over the walls and bed. We were booked for two nights but left immediately after discovering them. Reception was closed, our messages were ignored, and we’re now having to go through Booking.com for a refund, which is taking time to resolve and we're unlikely to get it. Avoid.

The worst booking experience imaginable — felt like surviving a toxic divorce. The chlorine stench hit like a chemical warfare zone. I wouldn’t wish this place on my worst enemy.

terrible hostel extremely dirty we have bites on our skin you were bitten by bedbugs I do not recommend this hostel to anyone.

size of room was ok

although not clearly advertised, you book only the room for substantial price, bathroom and kitchen are shared with 3 other rooms in our case, doors to rooms are with glass, so you hear other guests and see every light turned on during night time, location is approx. 17 min walk from central station (adverstised as 10), cleanliness is not their strong point, with holes in walls and bathroom, mold in showers, etc. lightning was really poor in our room (only one light worked properly and electricity in general looked non-profesionally done), doors to our room hardly opened..would not recommend it to families travelling

Perfect place to come and stay. There was fully equiped kitchen, Bathrooms with modern interior design. Living room for everyone to be together. Calm and nice atmosphere. Everything was explained in begining. Very nice staff. Great place to stay. Close to central station to leave Milano before early flights. There was towel and slippers.

All was too great after experience in other hostel. Only location is far away from center, but this comfort is worth it. Doors work with app so phone must have internet.

Location is great, easy walk from Milano Centrale. Staff were helpful with check-in and accommodating when I had the wrong dates (easily fixed) Towel provided (not all hostels do) and hair dryer which was great! Bathrooms were spacious. Security is good (keys, codes, lockers etc..)

This is the worst hostel I’ve stayed at! It falls very short from the normal experience both from the hostel perspective and the types of guests staying there. Location was very difficult to find (a small sign can be missed depending on direction of travel) No check-in information provided before stay (this could solve the location problem) Both bathrooms didn’t have any toilet paper at 8am both mornings I woke up! - 1 bathroom was disgustingly dirty, always! - 1 bathroom shower didn’t drain. Nearly flooded. - mirror in one bathroom required you to be 7ft to see Kitchen is not equipped (little crockery, pans) and was disorganised. Lighting was bad, no tea towel or dry rack so I observe guests put wet dishes back in cupboard. No power outlets almost anywhere in the dorms. Not one I could use overnight to charge my phone. Had to rely on power banks and charging in common area while I cooked. Linen or lack there of. Provided a doona/cover but I hung inside. Just the cover. Super weird. Bunks are the most unstable I’ve been on. Whether it’s bottom or top, any movement felt like I was on a boat at sea when my bunk mate moved. Now, I know at least one guest was a permanent resident (let’s say short term). I believe there were more but cannot confirm. I felt uncomfortable as they took over the rooms and common spaces with their things and spent the days lounging and sleeping there. One in particular would sleep on the common room couch. Most guests weren’t travellers. Or the respectable type either. Nothing the hostel can do about them and it’s not their fault but maybe the “short term” residents need to be moved on.

Location.

Very loud roommates. The staff need prepare people to be silent after 23!!!! Dirty kitchen.

It’s basically nothing to like in this Hostel.. may be location is the only somewhat positive thing.

The guy who check in and showing around was treating like he is sending me in prison, but hey He was right because the hostel is kinda prison type, one guy was forcing me to buy Shocks, using my bed, laud at all night and made me felt like not safe at all.. he was trying to sell it to others too..

Very clean room and very humble nice staff person

very loud beds, no outlet on the top bunk bed