Reviews of Baglioni Masseria Muzza Resort & Spa 5 stars
Via Muzza 7, 73028 Otranto, Italy
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in June 2025
Verified reviewName, location
Seemed run down and not up to its usual standards
Dear Carissa, thank you for your feedback and for sharing your experience with us. We are glad you appreciated some aspects of your stay, and we are sorry if others did not fully meet your expectations. Your comments are important to us and will help us improve further. We truly hope to welcome you back in the future and provide you with an experience fully in line with our standards. Best regards, Vittoriano Ummarino General Manager
Dear Carissa, thank you for your feedback and for sharing your experience with us. We are glad you appreciated some aspects of your stay, and we are sorry if others did not fully meet your expectations. Your comments are important to us a… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewAmazing staff actually exceptional Luigi the head chef is amazing Victor the manager delightful Fredericka Alberta,Ambra,Mauro, Vittorio amazingly helpful as are all the staff at this haven a true rarity where so many hotel staff are rude and unhelpful!! It’s a revelation and so wonderful to experience!!! Congratulations Masseria Muzza 👏👏
The gym.
Dear Richard, A most sincere and warm thank you for your wonderful words, which brought great joy to myself and to the entire team. We are truly honored to know that you felt the passion and dedication with which we strive every day to make each guest’s stay truly special. Luigi, Federica, Alberta, Ambra, Mauro, Vittorio and the whole team will be delighted to receive your praise — it is the most meaningful recognition for us. If you would like to share your experience also on other platforms such as Google or TripAdvisor, we would be most grateful. It would be a precious way to give visibility to the hard work of our team, who with enthusiasm and professionalism represent the true soul of the Masseria. We look forward to the pleasure of welcoming you back soon for another stay of authentic relaxation in Salento. with our warmest regards Vittoriano Ummarino General Manger
Dear Richard, A most sincere and warm thank you for your wonderful words, which brought great joy to myself and to the entire team. We are truly honored to know that you felt the passion and dedication with which we strive every day to mak… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewOur stay at Baglioni Masseria Muzza in Otranto was simply extraordinary. The place is magical, radiating an energy that made our time here truly special. The entire team went above and beyond to make us feel cared for, and I am deeply grateful for their kindness and attention. A heartfelt thank you to Ivana, Valentina, Louisa, Salvatore and the wonderful restaurant team for making our experience unforgettable. Traveling with my two children, I felt supported in creating a beautiful memory for them in Puglia – and it was nothing short of magical for them too. I will return with joy, carrying in my heart the warmth and hospitality we experienced here.
Dear Ms. Benaissa, We are truly touched by your beautiful words — thank you for sharing such a heartfelt review. Knowing that you experienced the magic of our Masseria and that our team’s care made your stay unforgettable for you and your children fills us with pride. Your special mention of Ivana, Valentina, Louisa, Salvatore, and our restaurant team means a great deal to us and will be warmly shared with them. We look forward to welcoming you back with joy, to create even more cherished memories together here in the heart of Puglia. Warm regards, Vittoriano Ummarino General Manager
Dear Ms. Benaissa, We are truly touched by your beautiful words — thank you for sharing such a heartfelt review. Knowing that you experienced the magic of our Masseria and that our team’s care made your stay unforgettable for you and your … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewWe really enjoyed the pool and the breakfast—it was varied and absolutely amazing. The room was beautiful and very comfortable.
The AC in one of the rooms wasn’t working, and they already knew it when they gave us the room. They expected us to move after we had already unpacked everything. They weren’t able to fix it during our stay, so we had to use a fan instead. everything you consume at the hotel costs double or even triple compared to outside. For example, an espresso was €8.
Dear Guest, Thank you very much for taking the time to share your experience with us. We are truly pleased to know that you enjoyed our pool area and found the breakfast both varied and fantastic. We're also glad to hear that you appreciated the comfort and style of your room. We equally value the feedback regarding areas where we could improve. Please rest assured that your comments about the air conditioning and pricing have been noted with the utmost attention. We are currently reviewing the issue with the room assignment to ensure such inconveniences are avoided in the future, and we will continue working to ensure that all services provided meet expectations in terms of both quality and perceived value. Your observations are essential to our ongoing efforts to enhance the guest experience, and we are grateful for your input. We hope to have the opportunity to welcome you again for an even more enjoyable stay. Warm regards,
Dear Guest, Thank you very much for taking the time to share your experience with us. We are truly pleased to know that you enjoyed our pool area and found the breakfast both varied and fantastic. We're also glad to hear that you appre… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewBeautifully appointed, friendly and helpful staff
Food and drink prices were overpriced
Dear Sharon, Thank you very much for your kind words about our team and the ambiance of the Masseria. We’re truly grateful for your feedback, including your note regarding pricing—every comment helps us reflect and improve. We sincerely appreciate you taking the time to share your experience with us. Vittoriano Ummarino General Manager
Dear Sharon, Thank you very much for your kind words about our team and the ambiance of the Masseria. We’re truly grateful for your feedback, including your note regarding pricing—every comment helps us reflect and improve. We sincerely a… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewGreat facility, wonderous location
Nothing
Thank you so much, Alexander, for your wonderful feedback! We’re truly delighted to know you enjoyed our property and its beautiful location. We sincerely hope to welcome you back soon at Masseria Muzza for another fabulous stay. Vittoriano ummarino General Manager
Thank you so much, Alexander, for your wonderful feedback! We’re truly delighted to know you enjoyed our property and its beautiful location. We sincerely hope to welcome you back soon at Masseria Muzza for another fabulous stay. Vittoria… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewRoom was amazing, very big and beautifully decorated as was the rest of the resort. The swimming pool area was fab, different sections within the pool for lounging. We ate in both restaurants numerous times during our stay and couldn't fault the food, the pizza was to die for
The hotel did not seem to have a Concierge Service? This is always a good service, its nice to have some recommendations for local restaurants in the town, must see attractions in the area etc.
Dear Linda, Thank you very much for your wonderful review and for sharing your experience at Baglioni Masseria Muzza. We’re delighted to hear that you enjoyed our hospitality, your room, the pool area, and the quality of our dining offerings. Every suggestion aimed at further improving our service is truly appreciated, and we will certainly take it into consideration. We sincerely hope to welcome you back soon. Warm regards from the heart of Salento, Vittoriano Ummarino General MAnager
Dear Linda, Thank you very much for your wonderful review and for sharing your experience at Baglioni Masseria Muzza. We’re delighted to hear that you enjoyed our hospitality, your room, the pool area, and the quality of our dining offerin… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewEverything, staff was very helpful , even with a Medical emmergency
Nothing, everything was superb
Dear Dick, Thank you so much for your kind words and for sharing your positive feedback. We are truly grateful for your appreciation and delighted to know that you had an enjoyable experience with us. It was a pleasure to have you as our guest, and we sincerely hope to welcome you back soon to Baglioni Masseria Muzza. Warmest regards, Vittoriano Ummarino General Manager
Dear Dick, Thank you so much for your kind words and for sharing your positive feedback. We are truly grateful for your appreciation and delighted to know that you had an enjoyable experience with us. It was a pleasure to have you as our … Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLovely place, very friendly staff and location
Dear Eduardo, Thank you sincerely for your kind comment. We are delighted to hear that you appreciated the atmosphere of the Masseria, its location, and the friendliness of our team. We hope to welcome you back soon for another stay in the heart of Salento! Warm regards, Vittoriano Ummarino General Manager
Dear Eduardo, Thank you sincerely for your kind comment. We are delighted to hear that you appreciated the atmosphere of the Masseria, its location, and the friendliness of our team. We hope to welcome you back soon for another stay in th… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was average. The food needs to be hot. The hot food in the chaffing dishes was cold. They should not charge for avocado on toast as almost all fruit and vegetables were included in the buffet area. Outdoor breakfast area was chilly they did not have indoor seating area which is a negative.
We used the spa facility on our last day. There was no one around the spa pool area to help. We had to go and find staff in the creche to switch the jets on in the pool area. They need a phone in the area there so people can co tact someone. Also the area around the pool is slippery when you are wet which needs to be look at
Dear Duxha, Thank you sincerely for your review and for taking the time to share your experience with us. We’re pleased to know you enjoyed your stay overall. Your observations regarding the breakfast setup and spa assistance are appreciated and have been noted as areas where we can further improve. Your constructive suggestions are valuable to us, and we’re grateful for your honest and thoughtful feedback. We hope to have the pleasure of welcoming you back again soon.
Dear Duxha, Thank you sincerely for your review and for taking the time to share your experience with us. We’re pleased to know you enjoyed your stay overall. Your observations regarding the breakfast setup and spa assistance are apprecia… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 December 2024 · Stayed in October 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewReviewed: 27 October 2024 · Stayed in October 2024
Verified reviewVery efficient to communicate with the hotel via the use of what’s apps. Very good shuttle service to go to the old town.
The lighting in the rooms were a little too dim.
Dear Catherine, Thank you so much for taking the time to share your experience with us! We’re delighted that you had an enjoyable and relaxing stay, and we’re glad our WhatsApp communication and shuttle service to the old town made things easier for you. We appreciate your feedback about the room lighting and will consider it as we continue to improve our facilities for our Guests’ comfort. Thank you once again for your kind words, and we look forward to welcoming you back in the future. Sincerely, Barbara Bozza Hotel Manager
Dear Catherine, Thank you so much for taking the time to share your experience with us! We’re delighted that you had an enjoyable and relaxing stay, and we’re glad our WhatsApp communication and shuttle service to the old town made things … Show more
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewReviewed: 16 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewA great selection The breakfast room was outside overlooking the lake. So pretty
Dear Lisa, Thank you so much for your wonderful review! We are thrilled to hear that you found our Staff helpful and enjoyed the free shuttle service to the beach. It’s great to know that the breakfast room with the lake view added to your experience. We truly appreciate your feedback and hope to welcome you back soon for another memorable stay. Warm regards, Barbara Bozza Hotel Manager
Dear Lisa, Thank you so much for your wonderful review! We are thrilled to hear that you found our Staff helpful and enjoyed the free shuttle service to the beach. It’s great to know that the breakfast room with the lake view added to your… Show more
Reviewed: 9 October 2024 · Stayed in October 2024
Verified reviewSome of the staff were exceptional. The pool was large and nice.
For a deluxe suite it was small, lacked a sofa and a table. The suite was also dark. There is a service charge of € 30 for room service and the cotoletta alla milanese was a disaster. The masseria itself lacks character. There are far better ones for half the price.
Dear Friedrich, Thank you for sharing your feedback with us. We are happy to hear that you appreciated our Staff and enjoyed the pool. However, we are sorry to learn that the Deluxe Suite and some of our services did not meet your expectations. Had we known during your stay that the cotoletta alla milanese was not to your liking, we would have gladly taken steps to address the issue immediately. We also understand your concerns regarding the room size and lighting, and we will review these details to improve the Guest experience. We continuously work on improving our services, and your input is incredibly valuable in helping us achieve that. We hope to welcome you back in the future and offer you an improved experience. Best regards, Barbara Bozza Hotel Manager
Dear Friedrich, Thank you for sharing your feedback with us. We are happy to hear that you appreciated our Staff and enjoyed the pool. However, we are sorry to learn that the Deluxe Suite and some of our services did not meet your expecta… Show more
Reviewed: 3 October 2024 · Stayed in October 2024
Verified reviewEverything. Beautiful hotel with quiet grounds close to Otranto and beaches of Southern Puglia. Breakfast and dinner superb. Staff are extremely helpful - helping us decide where to visit and providing detailed instructions on how to get there. I stupidly left dresses in our previously hotel in Matera and the staff spoke to the hotel and arranged for them to be couriered to the Baglioni.
Nothing
Dear Ian, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and appreciated the peaceful surroundings and proximity to Otranto and the beautiful beaches of Southern Puglia. It’s great to know that you found our breakfast and dinner to be superb, and that our Team was helpful in making your visit memorable and seamless. We’re glad we could assist with retrieving your dresses from Matera and ensure they reached you promptly. We hope to welcome you back soon for another perfect stay. Sincerely, Barbara Bozza Hotel Manager
Dear Ian, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and appreciated the peaceful surroundings and proximity to Otranto and the beautiful beaches of Southern Puglia. It’s great t… Show more