Via Bernardo Cennini 6, Santa Maria Novella, 50123 Florence, Italy
#178 of 719 B&Bs and Inns in Florence
Guests' ChoiceBased on 102 hotel reviews
9.2Cleanliness
9.5
Comfort
9.4
Location
9.7
Facilities
9.3
Staff
9.6
Value for money
9.1
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 August 2025
Duan
GermanyThe host is super super nice. All our requests have been taken care smoothly. Best location, clean and have everything you need. Definitely recommend.
Stayed in August 2025
Reviewed: 26 August 2025
Gray
United StatesMy only complaint is that the walls/doors are thin so you can hear your neighbors. I had this issue only one night out of three.
It was very convenient to the train station, which was important to me because au had multiple heavy bags to navigate myself. It felt safe and overall was pretty quiet. The room was very clean and accessible and had all the amenities I needed, and then some.
Stayed in August 2025
Reviewed: 18 August 2025
S
South KoreaNo more words needed—simply THE BEST! Safe, spotless, clean, and just perfect in every way. From start to finish, everything exceeded my expectations, and I honestly couldn’t have asked for a better stay.
Stayed in June 2025
Reviewed: 7 August 2025
Emma
Dominican RepublicWonderful place to explore Florence
Stayed in August 2025
Reviewed: 12 June 2025
Hayley
United StatesN/A
Marco was an extremely kind helpful host and pointed out all must see spots around the area. He helped us feel welcomed and informed of everything we needed to know. Would recommend to anyone!
Stayed in June 2025
Reviewed: 5 June 2025
Kai
TaiwanNil
The staff is very warm and considering we are two ladies, therefore we are arranged in a common the fist floor
Stayed in May 2025
Reviewed: 24 May 2025
Scott
United StatesGreat location near the main train and bus stations. Excellent communication, recommendations and help from the owner and staff. Clean and comfortable rooms with a great bed and shower.
Stayed in May 2025
Reviewed: 16 March 2025
Samuel
Romania10/10, Excellent! Marco is such an amazing and wonderful host. Everything was very clean, they were very careful with providing us everything we needed. Location is excellent and convenient. Will come back!
Stayed in March 2025
Reviewed: 10 October 2024
Taryn
Cayman IslandsPerfectly located, clean and really friendly, helpful staff. Would 10/10 recommend and would stay again!
Stayed in October 2024
Reviewed: 1 October 2024
Esy
MalaysiaDefinitely the best choice to stay when travel to Florence.
Stayed in October 2024
Reviewed: 29 September 2024
Esy
MalaysiaLocation is perfect, close to the train station and basically walking distance to all the attractions. Marco is very friendly, he helped to carry the luggage to my room upstairs, also shared many information to explore the city. There is shared kitchen with all the essentials you need, the room is spacious and bed is comfortable, personally I like the powerful shower and fast drying hair dryer, it's the best shower I enjoyed throughout my whole Italy trip, will definitely recommend Marco's way if you visiting Florence.
Stayed in September 2024
Reviewed: 14 September 2024
Alex
AustraliaProblems with toilet flushing (buttons would often get stuck), no usb next to bed (although my friend had one in her room). No lift (Marco was very kind and took our bags up the 3 flights of stairs...).
Great spot near station and well stocked 2 supermarkets, quiet side street, lots of room, windows that open, air con works well, comfortable bed and clean. Kettle and fridge in room. Shower pressure and temperature were adequate. Fantastic staff who were very helpful and friendly. Common living room area had kitchenette with utensils and tea coffee facilities and washing machine.
Stayed in September 2024
Reviewed: 25 August 2024
Demetrius
United StatesThe upstairs kitchen could use a few more essential functional items such as some more wooden or plastic ware so that one can mix items without scratching the non stick pan that was there. I would also suggest a few more pans and pots and a couple big cutting boards, some good sharp knives of different sizes and a pasta strainer.
The price is great for what this place offers. The rooms are nice and clean with very good working AC units - unlike many other places we stayed at in Italy and Florence. The location is just 5 minutes or less from SMN Centrale train station, with access to the tram, busses, taxis, ubers, scooters and bikes. There is everything you need within 10 minutes walk from supermarkets, vodaphone, laundry, restaurants bars and much more. The Mercato Centrale is also very close. It takes about 10 - 15 minutes to get to the Duomo and the central tourist area. best part of our stay at Marcos Way was the host, Marco, and his concierge, Musta. Marco and Musta were both exceedingly helpful to me and my partner in so many ways I can't do them justice. Suffice it to say that each of them went above and beyond what I expected and made our stay easy enjoyable and memorable. I highly suggest staying at Marcos Way!
Stayed in July 2024
Reviewed: 2 August 2024
Marieke
NetherlandsSuper nice staff, walking distance from all the sights, clean and well organised.
Stayed in July 2024
Reviewed: 22 July 2024
Elena
ThailandNo have elevator, but guys help
Perfect everything
Stayed in July 2024
Reviewed: 5 July 2024
David
United StatesMarco was great. Room was ready when promised. Was clean and tidy. Good price. Location was excellent.
Stayed in July 2024
Reviewed: 28 June 2024
Helena
Czech RepublicPerfect location, friendly staff, cleanliness, all good
Stayed in June 2024
Reviewed: 18 June 2024
Paul
AustriaStaff is super friendly and helpful, the washing service was easy to use.
Stayed in June 2024
Reviewed: 15 June 2024
Geoff
AustraliaThe room was very spacious and comfortable. The staff and Marco, in particular, went to great lengths to make sure we had a good stay.
Stayed in June 2024
Reviewed: 8 June 2024
Jade
AustraliaAmazing staff gave me a map with his local recommendations, and they were really good. Room was great stocked up. Thank you will be back oneday
Stayed in June 2024
Reviewed: 11 May 2024
Nientsun
TaiwanIf the windows can be added screens , that would be perfect.
Location , spacious room with 2 chairs , renovated bathroom with water massage
Stayed in May 2024
Reviewed: 8 May 2024
Matthew
United StatesLocation was great.
Stayed in May 2024
Reviewed: 4 May 2024
Cadiz
United StatesVery convenient to train station & town
Stayed in May 2024
Reviewed: 30 April 2024
Anita
AustraliaCould not fault anything!
From the moment we arrived Marco and his team were nothing but kind and helpful, Marco gave us a list of many recommendations for different spots around the city and even told us some attractions to see which we would not have done otherwise. The room was great, we had a new room and it was large and had everything we needed. Marco checked in each day to see if we needed anything and even took care of our washing for us. It was in a great location and very close to everything needed, the street right around the corner was the start of the main town. Would recommend anyone I know going to Florence to stay here.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content