Reviews of Maison Celeste B&B 2 e 4
Via Pupinia, 15, 00133 Rome, Italy
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Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewthe worst experience I have ever had. after landing I received messages after messages asking me to pay the tourist tax, and then I would receive the informations to enter the accommodation. It was a bit surprising that I had paid more than €500, but I would still have to pay extra..(I have been to several countries, but much cheaper accommodation there all included this tax) The accommodation required a code to enter, but we were given the wrong code. We couldn't wait to finally be in the room, but instead they tried to figure out what is the code.(no apology) After arrival I asked what was the breakfast that was included in the price, they said it was about a dozen croissants that were wrapped on the table, who knows how long... Then we wanted slippers, but they said they didn't give them. After that came the most screwed up part: I asked for an iron and she said they weren't sure they could do it, but they would try. Obviously she didn't show up and so I had to ask her: she said the cleaner will bring it. We went downtown and we were told that the iron was put in the cupboard on our terrace. I didn't understand why didn't she just put it in the room? We obviously had a key to the terrace, but they said the terrace key was put in the smart lock in the kitchen (a small safe that opens with a four-digit code). When we got home, the key was there, but there was no sign of the iron... I asked where it was,she said will ask the owner, the next day I got the unqualified answer that there was no iron, because I probably didn't pay for the iron, only for the room(!). What?? I didn't pay for the door, the water, or the air in the room... We spent six days there, after the third I asked for new towels, and the cleaning lady showed up on the last day. On the last day I asked them to let us leave our suitcase here and come back in the evening (planed started late) but I got the answer that it wasn't a luggage storage...a wonderful answer.
Dear Guest, We are sincerely sorry to hear that your experience did not meet your expectations. Our goal is always to provide a pleasant and comfortable stay, and we take all feedback—especially critical comments—very seriously in order to improve. We would like to clarify a few points: Tourist tax: As clearly indicated prior to booking, this is a mandatory municipal fee that must be paid separately. Apartment access: We apologize if the initial code did not work right away; technical errors can occasionally occur, but we did our best to resolve the issue promptly. Breakfast and services: We offer accommodation in a vacation rental format, not a hotel, which means that extra amenities such as slippers or an iron are not always included. However, we do our best to accommodate guest requests whenever possible. Cleaning and linen change: Linen changes are available upon request for longer stays, and we intervened according to the planned schedule. Luggage storage: Unfortunately, we do not have a dedicated luggage storage service after check-out, and we regret not being able to meet this need. We are sorry that these aspects negatively impacted your stay. We nonetheless wish you all the best in your future travels and hope you might give us another chance to provide a better experience.
Dear Guest, We are sincerely sorry to hear that your experience did not meet your expectations. Our goal is always to provide a pleasant and comfortable stay, and we take all feedback—especially critical comments—very seriously in order to … Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe apartment was fully new and clean. Communication with the owner is smooth
The description about the private bathroom was absolutely missleading. In our room, we didn't have bathroom, but we could you use an another room's bathroom exclusively. Every time, when we need the shower or toilet we had to go through the shared living room and kitchen. Walls are paper thin. You hear everything from the neighboor room. Parking is a nightmare... Breakfast is a joke. It's one small pre-packed croissan...
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe apartment has been recently renovated, and everything feels brand new — from the furniture to the appliances. The water pressure in the shower is excellent, which was a nice bonus. Also, there's a lovely lemon tree right below the balcony, adding a really charming touch to the atmosphere.
“Breakfast included” is a stretch. For two guests staying six nights we were given ten single‑serve croissants and ten coffee capsules—so not even one of each per person per day. In practice there is no real breakfast in the price. The “private bathroom” in the listing was actually the en‑suite of Room 1. We were in Room 4, so every time we needed the toilet or a shower we had to cross the living room and hallway, which was awkward and offered no privacy. The shared kitchen trash was never emptied, and a moldy, unidentified item sat rotting in the communal fridge for our entire stay. Our room had one double duvet on a double bed. We were travelling as friends and politely asked for two single duvets, but the host replied on WhatsApp that “this is what you get with a double bed” and refused to provide an extra blanket. Reaching the apartment was complicated: the whole complex is fenced off behind a locked gate. We received no instructions on how to enter, the host ignored three phone calls, and only answered curtly by WhatsApp—never by voice. On the first evening the toilet in our room was blocked. The host offered no help; we had to buy drain cleaner ourselves to make it usable. Walls are paper‑thin. Because everyone needs to cross the common areas to reach the single bathroom, we were woken up by kitchen and hallway noise morning, evening, and even at night. Overall communication was rude and unhelpful, limited to short WhatsApp texts; phone calls were never answered. Unfortunately these issues overshadowed an otherwise nicely renovated apartment.
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewSecurity
Small kitchen