Reviews of Casa mia Milano Malpensa
19 Via Torino, 21013 Gallarate, Italy
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Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery aggressive and violet host, NOT SAFE environment They trapped us and kept our money even though they couldn’t accommodate us. The room is in the host and his wife house
We arrived at 21:20 and the host shouted at us because he was sleeping and he had to wake up. He refused us to stay because he had overbooking and he was not expecting us. He said we will get a refund if we leave but he scammed us and make a fake accusation that we did not show our passports. We did have a passport with us and they never asked to see it. We lost all the money that we paid and had to call the police because they were threatening us and shouting to leave the place. At the end we left because we were not feeling safe and because we had no choice. It was late and very difficult to find alternative accommodation when we find somewhere to stay it was already 5am. I’m still waiting for the police report and a follow up with booking.com and the local council.
Good evening! You showed up at 10:20 PM, which was past the check-in time, not at 9:20 PM as you maliciously wrote. However, this wasn't an issue. It's not true that there was an overbooking. The apartment was available for you, and the police noted this in their official report, which is an undeniable fact. The same goes for the check-in registration; you refused to provide your passports. When asked to lower your voice since other guests were sleeping, you replied, "I paid, so I make the rules." You also said, "I'm not giving you my passports because I'm requesting a cancellation and I'll speak to Booking." You did everything on your own, and since you couldn't force us to give you a free cancellation through Booking, you tried with the police, but you didn't succeed. You were crossing the line of legality. For over two hours, you were making noise, disturbing and frightening the other sleeping guests, and keeping us and the police up until exhaustion (past midnight), trying to explain that you couldn't force anyone—not us, not Booking, and not the police—to grant you a free cancellation. That requires the owner's consent based on the specific circumstances, and if consent isn't voluntary, it's coercion. In this specific case, it was an attempted coercion, which is illegal. I urge you to respect the rules of civil coexistence, everywhere you go. Paying for a service doesn't negate this important obligation to enjoy the service without disturbing others or causing harm. To this day, I still don't know who the four men in my home were, as they never gave me their documents. When asked again to be quiet so as not to disturb those who were sleeping, the man who was speaking in Italian replied, "I don't care," and continued to raise his voice even more. For the record, Booking's customer service was notified in real time, and we always acted according to the law and in compliance with Booking's rules. I reserve the right to protect my rights for all the damages I have suffered.
Good evening! You showed up at 10:20 PM, which was past the check-in time, not at 9:20 PM as you maliciously wrote. However, this wasn't an issue. It's not true that there was an overbooking. The apartment was available for you, and the pol… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewExcellent hosts. Lovely to deal with,very helpful & assisted with transfers to and from Malpensa airport. Clean and modern apartment with very good air conditioning and daily breakfast was a pleasant addition.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe apartment is very clean, spacious, bright and beautiful, is a short distance from the airport, windows with noisy double insulation, comfortable beds. Apartment owners live on the floor underneath and very nice and available for any question
There were hot water for one human work shower so that another person could shower had to wait another half an hour (the apartment owner explained that it was a point problem that should not happen)
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewPerfect location, only 10 drive from airport. Spacious apartment, comfortable beds. The host was very friendly – in the evening we received bottles of water, and in the morning fresh croissants.
Missing soap ore shower gel.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewApartment was nice, spacious, super clean and simple yet fully functional including the kitchenette with stove, fridge and coffee machine. This is newly renovated building and everything felt nice and new like a home. Host speaks english and you will have to call him upon arrival - there is no remote door lock which is not a problem as he lives in the same building. There is an AC which is not very common in Italy. Bathroom was sparkling clean and the host was available for any questions. For late dinner he recommended Trattoria Leo (5min walk) where we had nice meal as late as 10pm (closes at 11:30pm). Apartment is just 15min drive from Terminal 1 Malpensa Airport and it was super convenient for us since we drove in all the way from Madonna Di Campiglio evening before the flight next morning. this place can accommodate maybe even 5people (Queen, Twin and Queen Sleeper Sofa Bed) you can park overnight in one of the surrounding streets free of charge.
Consider changing at least some of the lights (bedroom?) from bright white LED 5,000K to more yellowish tone 2,700K as these bright white LEDs are not the best to be looking at before sleep.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe host is judgmental with his perception. My brother in law came to drop me at the place and he didn't even take a minute to judge and told only 1 person can stay. That's bit annoying.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewEverything was amazing! Wonderful apartament, so clean and comfortable. The owner was very nice and helpful. Just 10 min from the airport, so great if you just arrive or you are leaving soon. But also very nice if you don’t want to leave in the middle of Milan and your prefer something quiet and relax. We loved it.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewVery comfortable room, friendly host, convenient location. Lovely balcony for relaxing. Everything was just wonderful
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewPerfect mattress and pillow. the owner was kind and met us late at night.
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewHe was very nice, he came for us to the airport, and he took us there too. He brought us breakfast every morning.
Reviewed: 3 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewWe loved the apartment, excellent location, the apartment looks new and well equipped, highly recommend
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewAir conditioning and shower especially in this hot weather. We also appreciate the breakfast and transport to the airport at a reasonable price. Thank you.
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Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewBeautiful apartment, it has a little fridge, cooking utensils, hairdryer and a balcony. The owner is very friendly and kind, he came the next morning with croissants! The apartment is located in a comfortable position, has a public parking nearby (open from 5 am to 11 pm) and also the supermarket - which is open 24/7 - is 5 minutes away by car.
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Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewNice place near the airport , close very thick
Very was nice
Reviewed: 25 May 2025 · Stayed in May 2025
Verified review