Via Faenza 1, Santa Maria Novella, 50123 Florence, Italy
#292 of 384 hotels in Florence
Guests' ChoiceBased on 633 hotel reviews
8.1Cleanliness
8.4
Comfort
8.3
Location
9.6
Facilities
7.7
Staff
9.0
Value for money
8.2
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 September 2025
Vahan
ArmeniaThe towels were one per person, but it was not critical.
The room was spacious and had a great location. Very nice and friendly staff. Had a beautiful view from the window :)
Stayed in August 2025
Reviewed: 23 August 2025
Timofei
RussiaLocation, facilities
Stayed in August 2025
Reviewed: 16 August 2025
Sergio
MexicoThe only thing that I did not like is that the hotel closes from 2am to 6am, it happens to us that we were out having drinks and had to cut it short so we could meet the curfew, I mean we are on vacation so why should I worry about that… so that’s a big no no.
The location of the hotel is great right by the Medici chapel, the room we had had a great view, staff was very friendly. It’s family owned so they take care of you, beware to book a room with a bath, otherwise you will share. On that subject it’s a very small bath so just be mindful if you are someone big.
Stayed in August 2025
Reviewed: 14 August 2025
Mr_10_klicks
SingaporeShampoo and shower gel provided was too little. Just a small pack. The hotel should give at least more packs instead of expecting guest to ask for it Wifi is unstable. Gave up and used my own data instead The room has mosquito. Got a few bites during the night
Good location - near rail station and market Toilet was spacious.
Stayed in August 2025
Reviewed: 12 August 2025
Jo
United KingdomHonest. Amazing location and run by an wonderful old italian couple
Stayed in August 2025
Reviewed: 1 August 2025
Kimberly
United StatesThe shower just has a drain in the floor, so you make a bit of a mess when cleaning yourself. There are also mirrors everywhere, which isn't terrible but sometimes I don't feel the need to see all of myself.
This place was perfect for my couple days stay in Florence. The staff are very kind and helpful. I had booked a room with a shared bathroom and they upgraded me to a private bath for only 15 euro. The bathroom was an amazing little space with a matching green toilet and sink. When I arrived early, they let me take a shower and change in the hotel bathroom before I could get into my room. If I go to Florence again, I would stay here!
Stayed in July 2025
Reviewed: 27 July 2025
Nicolas
United KingdomShared toilet.
Location, clean, excellent and helpful staff, character.
Stayed in July 2025
Reviewed: 22 July 2025
Else
United KingdomIn the event that the shared bathroom was busy, it would be good to have better signage to another one!
Arrived late in Florence, and wanted a central location but not expensive - this was 5 mins walk from the cathedral. It was clean and practical. it had a shared bathroom which was fine.
Stayed in June 2025
Reviewed: 21 July 2025
Teck
SingaporeNothing to complain about
Loved the location and vintage decor
Stayed in June 2025
Reviewed: 20 July 2025
Ron
IsraelVery good value for money. Great location.
Stayed in July 2025
Reviewed: 18 July 2025
Matthew
SwedenLeaving the keys behind is a bit of an inconvenience but I didn't mind it. If you go out late at night when the desk is not staffed I would worry about someone taking it, but we were not out late so it was not a concern. The rooms are nice, it is more of an antique feel instead of modern but the bathrooms could stand to be updated. Lastly, rules about turning on and off the AC were a bit surprising, usually if you pay for a room in a hotel you expect to be able to use the AC as you like. Despite this, the stay was still a positive experience
The hotel is in an exceptional location, right in the heart of everything. The staff is very kind and attentive and the property has been in the family for several generations. I like the small family-owned feel of the place. The rooms have nice windows overlooking the street and it is a great view.
Stayed in July 2025
Reviewed: 17 July 2025
Halima
United KingdomGreat hotel - a bit like stepping back in time! Friendly staff. Amazing location - very central but somehow not noisy. Comfortable beds (very firm!). The rooms have A/C. Loved the old fashioned feel!
Stayed in July 2025
Reviewed: 12 July 2025
Danielle
AustraliaThe facilities were a little outdated
The owners are very kind, helpful and accommodating. Locations was excellent
Stayed in July 2025
Reviewed: 12 July 2025
Jacob
United StatesThe location was great perfect for reaching everything, the room was clean and comfortable and the staff was friendly. If you want to sleep early the location is a little noisy at night but that stops around 10:30.
Stayed in July 2025
Reviewed: 10 July 2025
Jeffrey
United StatesThe only issue we had was with the WiFi. Our room location made it difficult to connect as we were winding down for the evening.
Excellent proximity to local attractions. Rooms were clean and comfortable. The staff were very friendly and accommodating.
Stayed in July 2025
Reviewed: 9 July 2025
Yang
CanadaConvenient location, clean, basic room. No complaints
Stayed in July 2025
Reviewed: 7 July 2025
Paolo
Italygreat location. the room a bit small but absolutely fine for short stays. the staff was great!
Stayed in July 2025
Reviewed: 4 July 2025
Vinora
IndiaBasic necessities like kettle, mugs, water, tea/coffee bags, iron not provided in the room. Towels not replaced daily and only done every alternate day.
Proximity to the local attractions. Helpful and polite staff.
Stayed in July 2025
Reviewed: 4 July 2025
Elisabeth
BelarusVery small room, old hotel. They have a lot of rules. I don't think it's costs the money. It seems that you are not Client here.
Conditioner, location
Stayed in July 2025
Reviewed: 28 June 2025
Tania
AustraliaNothing
The staff are wonderful and friendly. The location is fantastic!
Stayed in June 2025
Reviewed: 26 June 2025
Teck
SingaporeWish breakfast was provided next time with an option to pay for it
Loved it very convenient
Stayed in June 2025
Reviewed: 23 June 2025
Teck
SingaporeSo far so good
Extremely central location and friendly staff
Stayed in June 2025
Reviewed: 17 June 2025
Glynn
United KingdomEverything was great
Classic vintage style
Stayed in June 2025
Reviewed: 16 June 2025
Guy
United KingdomThe room, furniture and facilities were a little basic - but it was clean and well-maintained.
The location is excellent - less than 10 minutes walk from the station and right in the heart of Florence. The staff were very friendly. For central Florence it was pretty good value.
Stayed in June 2025
Sissi, Greece
Palma de Mallorca, Spain
Győr, Hungary
Burford, UK
Stoneville, Australia
Athens, Greece
Itu, Brazil
Posedarje, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content