Reviews of Hotel Vintage Milano Centrale 1 stars

I had a highly disappointing and stressful experience at Hotel Vintage Milano Central, which caused serious inconvenience to me and my family. We arrived at the hotel around 2:00 AM, after a long journey with two small children. Although I had clearly stated the number of guests — including the children — at the time of booking through Booking.com, the staff insisted on charging us extra for the kids. This was unexpected and unjustified, as the booking details were very clear. Worse, we were initially told that no reservation existed, which left us stranded in the middle of the night. After repeated insistence and waiting, a room was eventually given — but without air conditioning, even though it was listed in the booking confirmation. It was clear that the staff was taking advantage of our vulnerable situation, knowing we had limited choices at such a late hour. The experience was not only disorganized and unprofessional, but also caused unnecessary stress, confusion, and harassment — particularly difficult with children. I am extremely disappointed and feel that we deserve appropriate compensation for the unfair extra charges, the denial of basic booked amenities, and the emotional distress caused during check-in. Booking.com should investigate this case and review the conduct of this hotel. I do not recommend this property to other travelers unless serious improvements are made.

I had a highly disappointing and stressful experience at Hotel Vintage Milano Central, which caused serious inconvenience to me and my family. We arrived at the hotel around 2:00 AM, after a long journey with two small children. Although I had clearly stated the number of guests — including the children — at the time of booking through Booking.com, the staff insisted on charging us extra for the kids. This was unexpected and unjustified, as the booking details were very clear. Worse, we were initially told that no reservation existed, which left us stranded in the middle of the night. After repeated insistence and waiting, a room was eventually given — but without air conditioning, even though it was listed in the booking confirmation. It was clear that the staff was taking advantage of our vulnerable situation, knowing we had limited choices at such a late hour. The experience was not only disorganized and unprofessional, but also caused unnecessary stress, confusion, and harassment — particularly difficult with children. I am extremely disappointed and feel that we deserve appropriate compensation for the unfair extra charges, the denial of basic booked amenities, and the emotional distress caused during check-in. Booking.com should investigate this case and review the conduct of this hotel. I do not recommend this property to other travelers unless serious improvements are made.

Close to station. We only stayed one night. We were slightly late for our check in - 30 mins (after 11PM) and got charged extra for this. Nice family restaurant opposite.

Had to pay €5 per room for the air con! Shower area needs a good clean also.

Good location

Staff is very nice and polite Good value

We visited in August and it was very warm.

Hi there! It's a great and quick stay in Milano.

Close to the station

Policies are silly. If you check in after a certain time in the night, you will be charged 25 euros extra. My train arrived late and so I checked in late around 10pm, and so I was charged for late check in. Thats just outrageous to me.

It was besser than expected. of course its not optimal but for one night near the central station, and the low prices, it's okay.

the towels were smelling really bad and the bathroom was really not clean

Special thanks to the staff, including the receptionists and cleaners. The hotel is comfortable, very well-priced, and has a great location — less than five minutes' walk from Milan Central Station as well as the metro station, making it easy to get anywhere in the city

location

AC need extra fee