Reviews of La Terrazza di Jenny B&B
24 Viale Spartaco Lavagnini, Santa Maria Novella, 50129 Florence, Italy
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt was a lovely B&B. The room was spacious, bright, clean, and quiet. The property also had a beautiful yard, perfect for relaxing or enjoying breakfast.
The only thing that made me a bit uncertain was that, before arrival, we were asked to provide ID documents and pay the city tax through an unfamiliar phone number and a time destruction chat, which felt unusual and made us hesitant at first.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean and bright with good tea making facilities and a fridge. The shower was excellent. The room had doors that opened onto a lovely shared outside space with plenty of outside furniture. Check in and out very easy and communal space was also very clean and pleasant. Breakfast was basic but great considering the price. I would definitely recommend
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewAll was perfect except a misunderstood with breakfast.
Breakfast included, but it isn't possible to get it in reality for different reasons. First time, after told that wasn't included. I had not time to occupy myself with it.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe Property was very clean with bright spacious rooms. We stayed for one night and shall do it again once we return to Florence.
was nothing to not like
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewClean, comfortable and close to city centre. We just walked everywhere.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLarge room, good bed, location at 20min walk from the city centre
Bit noisy at the streetside and neighbours.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLocation
Strict regulations , no hospitality
Dear Guest, Thank you for your feedback. We are surprised and disappointed by your review, especially considering the level of assistance we provided during your stay. Our team responded to all your inquiries promptly and with care, and we did our best to accommodate your needs — including allowing you to store your luggage until 7:00 PM after checkout due to your flight delay, as a courtesy beyond standard policy. Regarding the mention of "strict regulations," please note that all procedures, including check-in and registration, are in accordance with local laws and hospitality standards. These measures are in place to ensure a safe and compliant experience for all guests. While we’re pleased that you appreciated our location, we regret that our efforts to support and assist you throughout your stay were not reflected more accurately in your review. Best regards,
Dear Guest, Thank you for your feedback. We are surprised and disappointed by your review, especially considering the level of assistance we provided during your stay. Our team responded to all your inquiries promptly and with care, a… Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewThe property is 10/10. I didn’t expect it to be this good. It’s easily accessible with the public transport. It’s very clean and spacious and the staff were amazing. The terrace is amazing!
The only downside is that It’s a little bit noisy, especially in the mornings.
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified review- easy and fast communication - very clean - very good location - big room with a comfortable bed - nice breakfast
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Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewBreakfast was good and location was good
Uncomfortable beds and very thin walls.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewGreat breakfast
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewLocation was ok. Breakfast was good
Thin pillows. Rooms off breakfast area disturbed by noise.
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was quite poor and also, we were receiving small portion of ham and cheese directly from the staff, they were giving us one slice of each to share per couple. If the omelette was finished, they would not provide us another, even if few more people wanted to have breakfast. Location is beautiful and the place is really clean.
Dear Guest , Thank you for taking the time to share your feedback. We're truly sorry to hear that your breakfast experience did not meet your expectations. We understand how important a satisfying breakfast is to start the day right. Please allow us to clarify that our breakfast service is available to all guests, and we always strive to ensure that everyone enjoys a pleasant and sufficient meal. While we do portion some items like ham and cheese to avoid waste and ensure fairness for all guests, we are always happy to provide more upon request. Additionally, if any item such as the omelette runs out, we do our best to replenish it quickly so that no one leaves the breakfast area unsatisfied. We’re glad you appreciated our beautiful location and the cleanliness of our property—thank you for highlighting those positives. Your feedback is valuable, and we will certainly take it into account to keep improving our service. We hope to have the opportunity to welcome you again and provide you with an even better experience. Warm regards,
Dear Guest , Thank you for taking the time to share your feedback. We're truly sorry to hear that your breakfast experience did not meet your expectations. We understand how important a satisfying breakfast is to start the day right. … Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewIt is close to the city center and central train station. The staff is very kind and helpful. Room is spacious, there is very nice internal courtyard. Bed and pillows are comfortable.
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewVery nice rooms Not far from the center And the crew that works there are very kind Specifically yasin