Reviews of La Posada by Rentbeat
Via Trieste, 33, 00053 Civitavecchia, Italy
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Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 October 2024 · Stayed in October 2024
Verified reviewNothing
Every thing Complicated to locate have not really good numbers on street No one are there very bad internet connection from location Having to do this download before even knowing you are at the correct location Can Comunicate 50 steps up with suitcase? Breakfast included well is coffee only in a plastic cup Extremely bad
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewIt was clean n tidy
It said we had breakfast included but we go no breakfast
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewReviewed: 14 June 2024 · Stayed in June 2024
Verified reviewThe room has mould on the wall.
Dear Lawrence, We are very sorry for the inconvenience you experienced during your stay. We will solve the problem of mold on the wall. Cleanliness and maintenance are top priorities for us, and we will do our best to ensure that similar situations do not occur in the future. We appreciate your feedback and hope to have the opportunity to welcome you back to provide you with a better experience! See you soon! Team Rentbeat
Dear Lawrence, We are very sorry for the inconvenience you experienced during your stay. We will solve the problem of mold on the wall. Cleanliness and maintenance are top priorities for us, and we will do our best to ensure that simila… Show more
Reviewed: 23 May 2024 · Stayed in May 2024
Verified reviewNone.
We didn’t have the chance to stay in the accommodation. I sent host a message asking if we could check in slightly early when I booked the accommodation two days before check in. But the host didn’t reply. I received the WhatsApp message from the accommodation pertaining to the online check in. I immediately processed it, but I had issue to upload my personal ID, and I have been granted a sure permission from the host (later I was told they’re using Chatbot to communicate with me) that it’s perfectly fine for me to submit our personal ID when we are checking in. I reminded in WhatsApp that I am still waiting for the reply pertaining to my early check in, and gotten a response that they will check and confirm on this shortly. (ps: ended up with no reply again) When I asked about how to get to the accommodation from FCO airport, I gotten below reply: “Certainly! To ensure you have the most accurate and detailed instructions for reaching the apartment from FCO airport by train, you will receive an email 48 to 24 hours before your arrival. This email will include all the necessary information on how to reach the property, obtain the keys, and additional useful tips for your stay.” Again, I didn’t receive any information even when I touched down in FCO, I stuck in airport for 3 hours and trying to get in contact with the host, however I couldn’t reached out to the host. Later I massaged Booking’s customer service team to assist but also couldn’t get any no response. I have no choice but to inform Booking team that I will have to rebook a new accommodation and asking for a full refund. I have ended up to rebook a more expensive accommodation due to last minute booking. Currently Booking is planning to refund me €30 (out of €97.33 paid), which I am not agreeing with. It’s unfair for me to bear any responsibility for failed Chatbot and irresponsive staff. I am still waiting for Booking’s personnel to get back to me on this.
Dear E Choon We are sorry for what happened. Due to the time difference, much of the conversation took place between 3am and 5am and it was not possible to personally intervene to provide the assistance requested in derogation of the standard guest recognition procedures which must necessarily be completed to obtain check-in information. The booking took place during the very first experimental phase of use of our virtual assistant capable of providing immediate assistance to our guests. Guests are currently notified that they are in contact with a virtual assistant from the first message and have access to the telephone switchboard to speak directly with guest support staff active from 9am to 9pm (local time) at the same number. In that time slot, if the virtual assistant is unable to provide assistance, a real operator will intervene in the chat. As for the refund, having been requested through Booking.com, it was handled independently by them. Best regards Team RentBeat
Dear E Choon We are sorry for what happened. Due to the time difference, much of the conversation took place between 3am and 5am and it was not possible to personally intervene to provide the assistance requested in derogation of the sta… Show more