Reviews of Jet Hotel, Sure Hotel Collection by Best Western 4 stars
Tiro a Segno 22, 21013 Gallarate, Italy
Loading
Guests also reviewed these properties:
Patong Beach, Thailand
Bansin, Germany
Lloydminster, Canada
West Woodburn, United Kingdom
Bihlerdorf, Germany
New Delhi, India
Christ Church, Barbados
Somers Point, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewDisgusting could not stay checked in then checked out Old dark didn't feel safe in the area Construction going on inside Pool old dirty Pool furniture old Room old smelly paint coming off the walls Couldn't stay don't waste your money I'm still fighting to get a refund.
Old Too far from the airport not a safe location Pool area not the best Old furniture Construction was going on when we hot there was like a building site by the pool. I checked straight back out. Still waiting for a refund.
Dear Guest, We have carefully read your review and must strongly reject your statements, as they contain false, seriously damaging, and defamatory claims against our establishment. To clarify: Our property is located exactly 10 km from Milan Malpensa Airport, as clearly indicated across all our official channels. We have never stated that the distance is equivalent to a 10-minute drive, as travel time may vary depending on traffic, time of day, and means of transportation Our swimming pool is regularly cleaned and properly maintained, in full compliance with health and safety regulations—this is also confirmed by the many positive reviews from satisfied guests. Your statements are not only unsupported by evidence, but appear to be a deliberate attempt to damage the commercial reputation of our business, with the potential to cause real and measurable financial harm. In light of the above, we inform you that we have already consulted our legal counsel to evaluate the content of your review. Should further false and offensive claims arise, we will proceed to file a formal legal complaint for aggravated defamation through public media, pursuant to Article 595, paragraph 3 of the Italian Criminal Code. We take pride in the excellent reputation our structure has built through years of honest work and professional service. We will not tolerate any further attempts to defame or discredit it with unsubstantiated allegations. Sincerely, Alessandro FO Manager Jet Hotel
Dear Guest, We have carefully read your review and must strongly reject your statements, as they contain false, seriously damaging, and defamatory claims against our establishment. To clarify: Our property is located exactly 10 km from Mi… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewFine, no complaints
Dear Guest, Thank you for taking the time to share your review. We truly appreciate your feedback, as it helps us improve and grow. We hope to have the opportunity to welcome you back in the future. Best regards, FO Manager Jet Hotel
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReally close to the Malpensa airport, it was a great one night stay. There is also a direct train from the city to Milano so it makes it great for an overnight connection.
Dear Teodora, thank you so much for the perfect score and your kind words. We’re glad you appreciated our proximity to Malpensa Airport and the convenient connection to Milan — our location is designed to offer comfort and practicality, even for short stays. We hope to welcome you again soon! Massimiliano – Management
Dear Teodora, thank you so much for the perfect score and your kind words. We’re glad you appreciated our proximity to Malpensa Airport and the convenient connection to Milan — our location is designed to offer comfort and practicality, eve… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewBreakfast was ok, staff friendly, room appeared clean.
Bed was very uncomfortable and difficult to set the correct temperature on the thermostat for the room.
Dear Guest, thank you for staying with us. However, we are disappointed to read such a low rating, especially for issues that could have been easily resolved. Our reception is open 24 hours a day specifically to assist guests in real time: if you had contacted us, we could have promptly helped you with the thermostat, which we can adjust remotely. Regarding the bed, please note that over half of our mattresses have been recently replaced with high-quality models. Unfortunately, since your review was submitted anonymously, we are unable to identify which room you stayed in to verify the situation. Leaving such a harsh review and giving a low score for something that could have been resolved with a simple phone call feels extremely unfair to us, especially considering the daily effort and significant investments we are making to continuously improve the comfort and beauty of our hotel. We would be happy to welcome you back and offer you a stay that truly meets your expectations. Kind regards, Massimiliano – Management
Dear Guest, thank you for staying with us. However, we are disappointed to read such a low rating, especially for issues that could have been easily resolved. Our reception is open 24 hours a day specifically to assist guests in real time: … Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewLocation very closed to Milan Airport.. Staff and facilities.. nearly to supermarket.. cleaned rooms
Dear Yosri, thank you sincerely for your kind review. We apologize if you experienced any noise during the day — we are currently undergoing a complete renovation of all our rooms to enhance overall comfort and quality. The first 8 newly renovated rooms will be ready in just 8 to 9 days! We truly hope to welcome you back soon so you can experience the improvements firsthand. Warm regards, Massimiliano – Management
Dear Yosri, thank you sincerely for your kind review. We apologize if you experienced any noise during the day — we are currently undergoing a complete renovation of all our rooms to enhance overall comfort and quality. The first 8 newly r… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewFlexible, supportive
Dear Raffi, Thank you very much for your kind words and perfect score! We're also excited to share that starting from May 7th, 2025, we’ve begun a full renovation of all our rooms. This includes the removal of carpeting, installation of new entrance and bathroom doors, completely renewed furnishings with minibars, and brand-new beds — all designed to enhance your comfort and ensure a quieter, more relaxing stay. We look forward to welcoming you back to experience the new spaces! Warm regards, Massimiliano – Management
Dear Raffi, Thank you very much for your kind words and perfect score! We're also excited to share that starting from May 7th, 2025, we’ve begun a full renovation of all our rooms. This includes the removal of carpeting, installation of… Show more
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewGreat place to sleep off a bad case of jet-lag after a long international flight.
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewThe rooms are good value, the elevators are tiny The location is not for layovers (only if you want to do things around that area) Not easy to get to the airport from there
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewStaff was good and rooms were okay.
The hotel is in an old building away from all business centers, plus no shuttle available from the airport to hotel.
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 January 2025 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewThe staff are very friendly and helpful. Also the one staff member in the breakfast room was welcoming and was making sure that food trays and drink jugs were full. I found the items of the breakfast (additional charge) varied and fresh. There is granola and cornflakes, fresh loose pastries and pancakes and packaged pastries and biscuits as well as cold meats and cheeses. I was expecting to see a fresh loaf of bread/baguette but there was not. Cold drinks include ACE - a favourite! My bedroom was on the first floor so I didn't have to walk far to and from the front door. The bedroom is large with a chair and an armchair and the ensuite bathroom is generous sized with fresh towels and complimentary toiletries. There is a window in the bathroom which is unusual for hotels but I had the feeling the building was not first built for use as a hotel.
The hotel is promoted as a 4 star hotel but in the 21st century this accommodation in its current state is not of 4 star quality. The building is from the 1960s/1970s and as the lift is narrow this gives away the fact that the building was not first built for use as a hotel where guests have large items of luggage and are wheelchair users. The bed and bathroom of my bedroom did appear to be newer so this was good. I woke up early as I was sweating and found out the bedroom was extremely hot (25 degrees). I didn't know whether I should have regulated the air conditioning the evening before. I also found there were two annoying night lights - one on the bedside table and the emergency light next to the door frame that made the room bright. There is no radiator in the space under the window ledge where once there probably was and I noted there were mould spots on the wall under the window. The hotel is far from the centre of Gallarate (circa 20 minutes on foot) and the railway station but I knew about the hotel's remote location when I booked.
Reviewed: 17 October 2024 · Stayed in September 2024
Verified reviewReviewed: 17 October 2024 · Stayed in September 2024
Verified reviewReviewed: 11 October 2024 · Stayed in September 2024
Verified reviewReviewed: 18 September 2024 · Stayed in September 2024
Verified reviewThe location of the hotel is good. Just some 10 minutes to the airport. Staff is friendly.
Unfortunately, the hotel room I had needs to get some renovation work. Lower skirting board of the desk is broken off. Power cables are not laid correctly in the desk. The tiled floor in the bathroom is covered with white paint in some places and some pieces of tile are broken off in the entrance area. The plaster on some corners and edges of the walls is broken off. The drain water is very noisy when guests on the upper floors use the toilet.
Dear Gerhardl, Thank you for completing the survey regarding your recent stay at our property. Kind regards Alessandro Borellini/Jet Hotel front office manager, Sure Hotel Collection by Best Western Gallarate