Reviews of Pianeta Roma 62

Nothing. There was nothing pleasant about it.

The location, cigarette smoke smell in the rooms, the molds in bathrooms and showers, dirty walls, outside the window view...geto style. I can't even see the room before, but I have to pay right away. Like the prostitutes...oney down before action. It was nothing at all like what Booking.com advertised. I want my money back for this. Worst accommodation ever. Breakfast was included they said but on the first day, because I didn't ask, they didn't provide it. And it was a card with must go a few blocks down the street, in a restaurant to get: 1 coffee + 1 croissant. If I didn't want to pay, Booking.com would automatically take the amount from my credit card. This accommodation was from the start an absolute failure. Do not go there. Every time i try to ask an offerte about my accommodation, i was rejected because Booking.com made the payment and the stuff can't or didn't want to help me with anything about that. That means: Booking.com must pay my back the amount for this accommodation.

The service was TERRIBLE. I do not recommend. Dirty room,very hard to find the property If you have kids make sure at 8pm put them to bed,if they do not want to sleep FORCE THEM.

The staff teribile lack of details about the room. lack of details about breakfast. breakfast is 850m away from the room outside on the main street, there they have other rules that ARE NOT SPECIFIED ANYWHERE

Nothing to like

Extremely Disappointed – Poor Service and Misleading Policies We had a very disappointing experience at this hotel. Despite informing the hotel in advance about our late-night check-in, we were unexpectedly charged €40 extra upon arrival. There was no prior communication about this surcharge, and no alternative solution was offered – completely unfair and unprofessional. Additionally, although breakfast was clearly included in our booking (with a screenshot as proof), we were initially denied the service and had to argue and wait for over half an hour, which disrupted our tour schedule significantly. When the breakfast finally arrived, it was very poor in quality and certainly not worth the trouble. Overall, this hotel lacks transparency, professionalism, and basic customer service. I would not recommend staying here, especially for international travelers relying on clear communication and timely service.

It was at a good location The owner was nice

There were no room cleaning or changing towels for the 3 days of our stay

Room is smelling bad

I like the location

The floor was dirty,there was no microwave,no coffee cups,no cutlery nothing. The host did not speak any English Was frustrating luckily I spoke Spanish and a bit of Italian.

The flat is in a perfect location, 15 minutes walk from Vatican Museums. The room was large and comfortable, the bathroom big and clean.

Room size is big , location is convenient, provided a small fridge and electric kettle. Staff is ok and responses to my message

The internet connection isn’t stable, only accept cash payment , bathroom isn’t clean enough and bathroom is basic and requires renovation.

Excellent.

N/A

It was near the metro station and in a quite neighbourhood. The lady that welcomed us was very friendly and helpful.

Can’t think of anything

I definitely don't recommend it! The owner of the place is very rude, his "assistant" is even worse. According to them, shouting at a guest on the phone is something normal. We booked via booking, the website included information about the tourist tax of 1.30 euros per person per night. After arrival, we received information that we either had to pay 7 euros per person per night or we could leave. The room was cleaned, but definitely needs renovation. The sink is always clogged and the shower head is moldy.

The service was really bad. There wasn't anyone at the front desk when we arrived, so we ended up waiting 30 minutes just to get the keys. When it was time to pay, the lady who came wasn't willing to take a card. We had to find an ATM to get cash. What's more, she tried to charge us more than what was on our receipt. And while all this was going on, she was also arguing with her boyfriend on the phone, which made us feel really awkward. I definitely wouldn't recommend this apartment to anyone.