Reviews of In the heart of Verona
2 Via Breccia San Giorgio, 37129 Verona, Italy
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewgood location
No air conditioning = 30 degrees in rooms even during the night Apartment is under the roof. The land lady switched off the air conditioning saying the electric lines cannot support it. She was also rude. Have a look at the breakfast croissant... not what I imagined going to Italy, the land of good food.
I’m sorry you were not satisfied with your stay. The apartment has air conditioning and portable fans, but due to extreme heat and the use of multiple devices at the same time, the power temporarily shut down — a technical limit clearly explained in advance. I restored the electricity promptly and professionally, and I never turned off the air conditioning to deny your comfort. The croissant is single-packaged for hygiene and standard B&B offering in line with Italian health rules — I’m sorry if it didn’t match your personal expectations. I always treat my guests with respect, and I regret that my care was misinterpreted.
I’m sorry you were not satisfied with your stay. The apartment has air conditioning and portable fans, but due to extreme heat and the use of multiple devices at the same time, the power temporarily shut down — a technical limit clearly exp… Show more
Reviewed: 1 May 2024 · Stayed in April 2024
Verified reviewEverything was great!!
Reviewed: 6 April 2024 · Stayed in March 2024
Verified reviewLocation
Short term notice that copy of ID is required in order to get PIN for keys.
Reviewed: 11 December 2023 · Stayed in December 2023
Verified reviewReviewed: 21 September 2023 · Stayed in September 2023
Verified reviewIt’s perfect place for staying in Verona for one-two days. Excellent location. Very cosy apartment wit all necessary stuff and utensils. Perfect kitchen and bathroom. There is small balcony where you can enjoy your breakfast!
It was rather warm inside but we used to open windows and it was very comfortable after doing it.
THANKS ANDREJS
Reviewed: 26 August 2023 · Stayed in August 2023
Verified reviewThe location was great, it was very clean and cosy, there was everything necessary.
It was very hot and the air conditioner could not manage, the mobile ones in the bedrooms could not be used as they blow hot air in the rooms.
Reviewed: 24 August 2023 · Stayed in August 2023
Verified reviewGreat location, helpful host, lovely apartment with everything you need
THANKS REBEKAH.
Reviewed: 3 May 2023 · Stayed in April 2023
Verified reviewExcellent locattion
Reviewed: 28 April 2023 · Stayed in April 2023
Verified reviewReviewed: 27 December 2022 · Stayed in December 2022
Verified reviewIt was clean and had nice decor.
A little confusing to get to. Club downstairs was loud until 2am.
Reviewed: 11 November 2022 · Stayed in October 2022
Verified reviewMy husband left his shoes,I tried to contact,was no respond
I can't accept this review. This guest has not contacted me either through booking chat or phone call. This review is a non sense, 2,5 every point does not exist! You can verify in the chat every moment and you will not find any message. Further more if my cleaning assistant would have found something she would told me.
I can't accept this review. This guest has not contacted me either through booking chat or phone call. This review is a non sense, 2,5 every point does not exist! You can verify in the chat every moment and you will not find any message… Show more