Hodnocení – Hotel Ilma Lake Garda Resort 4 hvězdiček

The 90s. Perhaps the best period of these two centuries. Jokes aside we don't understand the criticism, the room was the 311 on the third floor, well furnished with a fantastic lake view and all the hotel services . For this room we have never had any criticism on the contrary, many customers book it 12 months in advance. Not everyone can like it and this is true but the score of this review is ridiculous and also reflects our consideration of who left it. The Owner

The 90s. Perhaps the best period of these two centuries. Jokes aside we don't understand the criticism, the room was the 311 on the third floor, well furnished with a fantastic lake view and all the hotel services . For this room we ha… Zobrazit více

Good morning, we are aware of what happened and in particular that during the check-in there was a discussion about the rates. The room had been booked by the customer through the OTA Booking.com inserting as components of the trip two adults and two children of 0 years old who therefore stayed for free. At the time of check-in it turned out instead that the children were 12 and 7 years old and therefore had to pay the rate for the children provided. When the lady at the reception pointed out the matter by also communicating the updated total to be paid (126 Euro and NOT 3000), she was verbally attacked and unfortunately defended herself. We regret what happened and we immediately spoke to our staff asking them to maintain a professional attitude at all times even in the face of inappropriate behaviour at the reception of a hotel. At the same time we ask our kind guests both the respect of the staff who find themselves interacting with them, and the respect of the rules and rates, which the owner and not the worker, has established. Being verbally aggressive always leads to uncontrolled and negative consequences while a peaceful confrontation is always desirable. The Owner

Good morning, we are aware of what happened and in particular that during the check-in there was a discussion about the rates. The room had been booked by the customer through the OTA Booking.com inserting as components of the trip two adu… Zobrazit více