Friendly staff, kind, big room, good aircon

Stayed in August 2025

Key fob access was nice, air conditioner was cold, felt safe, comfortable bed, toothbrush, toothpaste, water, hair straightener, iron, hair dryer were all extra nice touches. Host was very quick to respond and accommodating. Would absolutely recommend and would stay here again.

Stayed in August 2025

Good location, lovely staff

Stayed in August 2025

In a lovely location with a comfortable and spacious room.

Stayed in July 2025

Street can be a little noise in the morning, could have a comfort or blanket.

Very good room, good location.

Stayed in July 2025

Very good rooms for the price.

Stayed in July 2025

The bathroom could be improved. They should provide conditioner and body lotion. Better hair dryer and iron board would be nice as well.

The location was great! It was 10-15 minutes walk to everything we wanted to see. I didn’t need to use any sort of transportation while I stayed in Florence. Staff was helpful, responsive and friendly. The room looked and smelled clean.

Stayed in July 2025

Nothing in particular..

The check-in/check-out was simple and easy. The location is great, away from the noisy tourist crowds but close to everything. Many good restaurants just a few meters away. The host are very friendly and accommodating.

Stayed in June 2025

Great location, very close to many restaurants and bars. The room is extremely clean and spacious. Having a small refrigerator for drinks is a bonus! They took exceptional care to ensure we had a wonderful stay.

Stayed in June 2025

Nothing would Lloyd to return one day

We had the most wonderful time and loved the apartment. Clean, comfortable beds, close walk to everything including the best restaurants and gelato Great staff

Stayed in June 2025

It’s very hard for parking

Very kind and helpful host!

Stayed in May 2025

New place, cosy and super clean, the room has things I wasn't expecting like hear cap for shower and toothbrush! The location is the best and the staff very friendly and helpful Strongly recommended.

Stayed in April 2025

The staff were excellent, helpful and friendly. The hotel was spotless and comfortable with modern facilities. The hotel is in a great location.

Stayed in April 2025

Very big and clean room, very quiet and has absolutely everything you might need ( even Straightener ) The self check-in system was most comfortable, one minute and we are in! Highly recommend

Stayed in April 2025

Very clean and comfy room, great location . I recommend it

Stayed in April 2025

Despite arriving on time for the check-in, there was no one to greet me (they informed me about it, on Whatsapp). The building is old and poorly maintained. There is no lift, one must go 3 levels of stairs with luggage... On the first night, we had problems with the shower drain, which was completely clogged. This prevented from showering, flooding the bathroom floor. I have video evidence to prove it. I reported the incident to the "hotel", on Booking. It was almost midnight, and I was naked and wet, unsure of what to do, and the response I received was that a man would come to fix the drain that very hour. I thought it was an absurd offer and refused. Someone stood at my door, which startled me. After much insistence, the person left. My husband managed to remove the clogged drain, and we informed that to person at reception that morning. We personally told them that everything was resolved and that they should NOT enter the room - our luggage was open, we didn't anyone walking there. They waited for us to leave and then entered the room, without authorization. They went through my things. I have a way of knowing who enters the places where I stay, and this was the first time they'd sneaked in and reached into my belongings. As soon as I realized the break-in had occurred, I questioned it through the Booking chat. Now the person identified himself as the owner of the place and said all the time that he had the right to enter the room at any time to check on everything. He didn't tell me what my belongings have to do with the clogged drain! How can everything be okay from now on? We got afraid of this person, seemed aggressive and invasive . I haven't left the room ever since, losing museum visits already bought, not having the opportunity to be a tourist in the city. The financial loss was significant! The owner of the place claimed he had the right to enter the place because the guest could request a refund, which he considers unfair.

To get out of this dan hole.

Stayed in June 2025

The window in the room, and also the bathroom, was frosted as it looked in onto the inner courtyard of the building and looked straight into other apartments. It felt slightly claustrophobic in the room without being to see outside/the sky or ground. A large timber wall panel fell off to expose plumbing and a cleaners type cupboard. The fridge was missing and when I enquired it was provided 2 hours later.

There was no breakfast. The room was clean and the hosts were very nice. It was a big walk from the old town. The host did provide advice on a great cafe nearby and also let me store my luggage before check in.

Stayed in July 2025

Nothing to say .

We stayed in July 2025 and had an exceptional experience. The property is immaculate, featuring modern, well-maintained rooms that are fully equipped with thoughtful amenities and attention to detail. The location is fantastic—centrally situated and within walking distance of all major attractions, including both the train and metro stations. From the moment of booking through to our departure, the service provided was outstanding. Sharon and Hammam were incredibly welcoming and went above and beyond to ensure our comfort throughout our stay. Their genuine care and hospitality truly stood out; we’ve never encountered hosts as attentive and dedicated. This accommodation and the service provided easily deserve a rating higher than 10—if only that were possible. Highly recommended!

Stayed in July 2025

Noisy rude guests in the middle of the night which was not the hotels fault but inconsiderate tourists.

Really nice clean room with great amenities. Wonderful location, especially if you come by train and not right in the noisy, busy section, but not too far to walk there. Maybe better soundproofing for the rooms door and underneath it as some guests are quite loud when entering late at night. The entry buzzer for the front door is very loud too. Lovely place which l would recommend and stay there again.

Stayed in July 2025

Everything was great, the only thing I would say is that the pillows could be more comfortable but it’s a personal preference.

Great location a bit away from the main city which was nice to be away from all the noise and traffic. Easy check in and friendly staff.

Stayed in May 2025

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Stayed in June 2025

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Stayed in June 2025

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Stayed in July 2025

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Stayed in July 2025