Reviews of Il Pozzo di Santa Zita
Via Fontana 3, 55100 Lucca, Italy
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewIt was clean and location great. Personal support from the owner was very good and helpful with great suggestions!
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFantastic location and the room was big and stylish
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewA really comfortable room, the aircon works well which is always a big win in Italian summer, very comfy bed and well located in Lucca old town.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewSympathetically presented in keeping with the age and character of the building. Very comfortable. Spacious room with very nice bathroom. Great welcome with ample information about Lucca provided.
Be aware this is sn old building, so no lift and windy stairs.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewAmazing room, we stayed in the Green Room. Brilliant bed and plenty of floor space too. The accommodation was very helpful in allowing us into the room early on our arrival day.
The Green Room was at the top of the building with a lot of stairs to climb. This might cause some issues for people getting up all the stairs.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewExcellent location, very chic and stylish boutique hotel. Great communication and support for arrival.
Not too happy with them taking a picture of my credit card for minibars expenses and had to say no to that for security reasons.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewAmazingly located in the heart of Lucca’s medieval streets, the apartment had everything we needed. Comfy bed, great shower, cool air conditioning and great complementary coffee. Great communication from the host, would highly recommend
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe apartment was amazing. Very clean, modern, cool and spacious. The location is perfect as it’s very central and lots of fantastic restaurants on the doorstep! The host Rebecka was very kind and very helpful with recommendations as well as ensuring we had fresh towels and upkeep during our stay! Would highly recommend and will definitely stay again!
Nothing - everything was amazing!
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewGreat location. Rebecca is really friendly and helpful. Rooms are so tastefully decorated.
Nothing
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewGreat location. Comfortable, stylish room and bathroom. Perfect
Nothing
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewGood location Spacious room Pleasant ambience
Lack of any common shared areas Absence of staff ( over 4 day period owner was there only to collect the city tax, never saw any other staff during my 3-day stay)
Dear Marilyn, our accomodation is a room rental not a hotel, so the informations you can read about us, our services on booking.com are real. Absence of staff ?? we have cleaners every day, you probably didn't see any personnel because you were ouside the accomodation during the day.
Dear Marilyn, our accomodation is a room rental not a hotel, so the informations you can read about us, our services on booking.com are real. Absence of staff ?? we have cleaners every day, you probably didn't see any personnel becaus… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe bed was extremely comfortable. The room was beautifully decorated, clean and stylish.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewGreat location to visit Lucca. Very clean and efficient friendly staff.
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewThis was superb accommodation, which was beautifully designed and appointed. Great location close to city walls, bike hire, bars and restaurants. Can’t fault it.
For UK travellers there was only one suitable plug socket.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewLoved the room decor bed and sitting area. Beautifully decorated
Unfortunately we got locked out by putting wrong number in key lock system. No staff on site but called girl who would arrive 30 minutes. After 15 box reset and we got in that was the only hiccup