Reviews of Il Giglio Guest House
Viale Fratelli Rosselli 74, Santa Maria Novella, 50122 Florence, Italy

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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewOur room was bigger and more beautiful than shown in the photographs. The host was friendly, reaponsive and very helpful. There was a kettle, coffee, tea and some sweet snacks waiting for us in the room, which was a pleasant surprise.
It's a bit noisy if you have the windows open, as the guest house is located on a main street (earplugs are provided by the host). But, when the windows are closed, it's really quiet.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewRoom was big and very clean Host was very responsive and nice and prepared snacks 10 min from central station We could leave our luggage after check out Very comfortable bed
Everything was perfect
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewIk was a very friendly welcome with Elina. The house was clean.
It was like sleeping on an autostrada! Very loud traffic during the whole night. Almost impossible to sleep. The accomodation in general was very basic for a rather high price.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 January 2025 · Stayed in November 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewLove the location, and everything looks new and clean especially the bathroom. The bed and room were very comfortable. We were upgraded to the room with kitchen and it was really convenient.
Minor feedback- the shower need to be able to put our shower/shampoo stuff.
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewReviewed: 30 April 2024 · Stayed in April 2024
Verified reviewPerfect location: Walking distance from the city center and 20 minutes by tram from the airport. Railway station nearby with frequent and quick connection to other cities (Bologna, Pisa, Lucca etc) Great restaurants in the immediate neighborhood not flooded by tourist Ideal for a late check in - easy to get in and the host available to help 24/7 Nice and comfortable room, cleaned every day Human approach - no apps or QR codes, very nice and extremely helpful host.
Reviewed: 29 April 2024 · Stayed in April 2024
Verified reviewGood location. The host was very kind.
Reviewed: 27 October 2023 · Stayed in September 2023
Verified reviewComfortable stay and clean. Friendly host. Love the rooms and the kitchen.
Reviewed: 21 October 2023 · Stayed in October 2023
Verified reviewPerfectly clean, friendly and communicative reception.
You can hear the people above the room quite loudly.
Reviewed: 3 October 2023 · Stayed in October 2023
Verified reviewReviewed: 6 July 2023 · Stayed in July 2023
Verified reviewReviewed: 13 June 2023 · Stayed in May 2023
Verified reviewOn arrival, we met our host. She was super friendly and helpful and made us feel right at home. We booked one of the rooms with an external bathroom and she kindly offered us to move to a bigger room with an ensuite bedroom and kitchen. Highly recommended.
Reviewed: 10 June 2023 · Stayed in June 2023
Verified reviewSpacious apartment less than 10 minutes walk from Santa Maria Novella train station. Was able to walk to many attractions from the apartment. Apartment itself was very clean and comfortable, with air conditioning. Lovely host, who was very attentive. She very kindly helped us with storing our luggage since we arrived in the city earlier than our check-in time. Wish we could have stayed longer than the one night!
Reviewed: 8 June 2023 · Stayed in May 2023
Verified reviewFairly close to main attractions in Florence. The apartment was in good condition, clean and secure.
The neighborhood was a bit rundown and there was a fair amount of traffic noise because it's on a busy street. I also would not call it a guest house and there was not a garden view at all.
Reviewed: 4 June 2023 · Stayed in June 2023
Verified reviewReviewed: 26 May 2023 · Stayed in April 2023
Verified reviewReviewed: 6 May 2023 · Stayed in April 2023
Verified reviewIt’s a lovely apartment and the room is very tidy. The host is very nice :)
Reviewed: 24 April 2023 · Stayed in April 2023
Verified reviewThe host was really nice though she spoke little English but we can communicate with text easily. She had good recommendations where to go and provided biscuits and coffee during my stay. There was daily cleaning and made my stay comfortable. I chose this guest house because there is a lift for my big luggage. I stayed long and the host upgraded my room so I don’t need to switch rooms during stay.
It was quite noisy because the guest house was next to busy traffic, though there was double windows but still annoying. The room was spacious and the bed was soft for me. Beware of the mosquitoes.