The owner persist on taking a picture of the front and back of credit card

Nice room with ac and a cool bath. Great for a couple

Stayed in July 2025

The fridge was dirty when we arrived but was changed by the host as soon as this was pointed out. We had issues with the air conditioning not working even though all doors were shut as instructed. When we arrived the hot tub/pool was not available. It was cleaned and made available 2 days later. The light breakfast was a croissant, one day with dry cereal, and a couple of biscuits. No milk for the tea some mornings and no teabags. When messaging the host regarding ordering a taxi no reply was received.

The room was adequate, it would have been helpful to have a sheet with details such as WiFi code and how to use the coffee machine as a kettle. Instructions on the air conditioning as well. Well placed to walk into the center in about 10 minutes. On out last day the host kindly took us to the station as our taxi had not arrived, this was an additional cost.

Stayed in June 2025

The mattress was very uncomfortable. The pillow is also very uncomfortable. The next day everything hurt..

Nice, clean, good location.

Stayed in September 2024

No wall shower in en suite. No mirror at dressing table, only in bathroom. Hot tub was additional expense.

Good location. Very close to airport. Ten minute walk to central train station.

Stayed in August 2024

No toilet paper

Nice and clean

Stayed in October 2023

We were placed in the attic so we didn't really have a proper internet connection, which makes working quite impossible. Not too much lighting in the room as well. On the last night it was really hot in Pisa, but we didn't have a working air-condition unit. There was a mix-up (my fault too though) since I had booked a double bed but for one guest, but my husband accompanied me in the end, so we had to pay extra for him. The fare in the end was a lot, if I'd known it would be so expensive in the end I wouldn't book there.

It is located close to the city center (although some walking is required) and close to the airport. It was very clean and quite pretty.

Stayed in June 2023

Luggage storage corresponded to leaving luggage in the garden and not in a dedicated space

Stayed in July 2023

Didn’t provide toilet paper and the soap/shampoo offering was poor. We booked at the last minute, but they weren’t ready for us. When we rang the doorbell it was like they were worried we were aliens landing from another planet. If you operate a home stay facility - you need to expect that people might knock on your door.

Clean and well positioned. Nice facilities.

Stayed in July 2023

The location was not so great when you travel with older people. There is not enough space to put a suitcase The facilities weren't so good . Maybe a kettle instead of a pod machine would have been better, so at least we could have drunk some of the tea that was provided .. Hand rails on the spa would have also helped to get out of it ..but all in all was a pleasant stay

The lady was extremely helpful with what she could help us with

Stayed in April 2023

Roof...it was not possible to stand there because of low profile of roof...attic room was not suppose to be there i think it all looked more like wherehouse for not used furniture...but i havent seen other rooms...

Stayed in September 2022

When I book a room at 19:00, arrive at 20:00, and have to leave at 08:00 the next morning having only taken a bath and slept, the last thing I expect is for an owner to be upset enough I don't have 3€ for the tax that they insist I go to the bancomat to get it. Yes, the fault was mine for forgetting my cash at home, but there was no coffee for the coffee machine or a blanket on the bed, and the listing said the tax was 1,50 €, so it seemed excessive for it to be such a big problem. Based on that alone, I would never stay here again.

The jetted tub was very relaxing. There was a really good pizzeria nearby. The room appeared clean. The lights worked. There was toilet paper.

Stayed in September 2022

Comfortable hotel

Stayed in August 2025

After refusing to check me in upon arrival, citing completely false claims about passport regulations, and ignoring Booking.com customer service’s instructions to accept the digital documents we sent to their email, the property has now had the audacity to cancel the reservation hours later. Let me be clear: • I arrived on time. • I provided valid documentation. • Your customer service confirmed our compliance. • The property still refused to let me in. • I was left without a place to stay, wasted hours searching for alternatives, and incurred extra costs. And now, after five hours, they send an email saying I can check in — then cancel the booking after I’ve already had to secure another accommodation? This is outright fraudulent behavior and I’m demanding an immediate and full refund to my card. No credit. No vouchers. No delays. I did not cancel this reservation — they did, after denying me the service I paid for.

Stayed in May 2025

Lots of things. Terrible location, not good area, no shops, poor transport, no swimmimg pool (advertised as having), no tea/ coffee (advertised as having), no information, had to ask for toilet roll twice, couldn't use balcony due to mosquitos, air conditioning didn't work and when 'fixed' was poor.

Clean

Stayed in June 2025

Bed was broken.

Stayed in September 2024

Nothing. Location was not as central as I thought, but this is my mistake.

The appartement is big and very well equiped, super clean. The décoration is a little spécial. I found it funny. The owner was very helpful and réactive to rescue me and let me in. (The code was nos working)

Stayed in September 2024

Attitude at first Not good. we had to leave luggage under the entrance stairs. Came back later. check in 17 hrs? Not good. had to climb external stairs, with bags and then go down another stairs.

location OK, room ok, AC Ok. bathroom OK. distance from Central station 850 mts, Ok

Stayed in September 2024

Upon check-in, the host made sure to photograph the credit card and then charge the guest without any warning or authorization. I insist, if there are facilities in the house that cannot be used, they must notify us.

Nada

Stayed in September 2024

Quite disappointed as we saw the pictures and thought it was an amazing place to stay. Also, there was a lack of a provided sauna pool, and it was 35°C, making it too hot to stay in Pisa.

None

Stayed in July 2024

Nothing’s wrong

The host

Stayed in September 2024

The customer service is a disgrace. The employees do not care about anything. Check-in times are not flexible. We arrived only 1:30 hours early and paid 20 euros extra. The communication of the employees is not professional at all. We were snarled when we asked for help with the facility. Our room was not cleaned and the owner of the facility says it will be cleaned before 10:30 in the morning but it does not say anything in the reservation and you are not informed. The small refrigerator does not cool (It literally does not work). When making the reservation, it says there is a coffee machine but we did not have a coffee machine. I paid 48 euros extra for breakfast and the breakfast is only an espresso and a croissant and you get your breakfast from the cafe that the facility has an agreement with by giving you a coupon. You cannot even choose your coffee with milk, you have to pay extra money. (It is a complete shame). The cooling system is a disgrace. The air conditioner does not cool well and we burned in the room in the summer. When we were leaving the facility, we asked for a taxi and the facility employee dropped us off at the airport but he initially said it would cost 12 euros and the driver took 20 euros from us (maybe he doesn't know English) In short: It's a disgrace, I wasn't happy at all. I don't recommend this place...

The interior design is nice. Old Italian design. We booked the room with the balcony, the balcony was very good. It is close to the city in terms of transportation (if you have a car)

Stayed in July 2024

Lack of facilities to make hot drink in room

Welcoming and friendly hosts Easy walk from the stations and town centre Great sized room lots of space Very clean

Stayed in June 2024

Nothing !

The lady was so friendly! She couldn’t do enough for us, she gave us free water on arrival and drove us to the beach and back for a small fee as we could not find a local taxi service. Nothing was too much for her and she even offered to give us an airport transfer if required. We booked this at short notice due to a cancelled flight and the room was ready when we arrived just 30 minutes after we had booked. Thank you very much we enjoyed our 2 nights here !!!!

Stayed in June 2024

Once we booked and paid, the owner started to text us asking to provide the credit card details - I didn’t find the note of obligatory security payment while booking. When we arrived at the property owner took 100€ from our card as a security deposit, promising that after 10 days after check out it will be returned. So it’s more than 10 days and nothing is returned, so be aware that in the end of you trip you will not get security deposit. Also A/C in the room is very poor, it need technical assistance. Be aware that sleeping with open windows is not possible because of enormous amounts of mosquitoes and no spray or anything which will protect you is provided.

Location is near the heart of Pisa, so all famous tourist attractions are reachable by walk. Inside it was clean.

Stayed in September 2023