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Amazing building except fit the 57 steps up to my room lol a lift is coming soon !

Stayed in July 2025

This room was on the top floor so it's a hike to the top. We had 4 heavy suitcases which weren't easy to get up these stairs. It did say there was no lift but didn't realise there were 5 flights of stairs. Hotel staff did help but we struggled a bit. Shower space was tight.

Check in was easy with nice welcoming staff. The room was size was adequate for 4 adults. The small balcony was nice. Room is tastefully decorated. Bath was modern and good shower pressure. Great convenient location. Walked everywhere from here. Reception held bags till our departure. Loved my stay.

Stayed in July 2025

The address listing on the booking.com is incorrect and also incorrectly referenced in google maps. Use the Hotel Roma address: Piazza Santa Maria Novella, 8. Check in at the Hotel Roma Lobby. The apartment section has no elevator. Be prepared to climb stairs. Thankfully the porter helped us carry our luggage up and down.

The staff was really helpful and attentive! The concierge staff were particularly exceptional and welcoming. Rooms were very clean and modern. Staying at the apartment section is an affordable way to get access to 4 star hotel service and facilities at a 3 star rate if you don't mind stairs. Breakfast was great and convenient. There is a laundry mat wash and dry across the street. Very convenient to be able to do laundry half way through our trip! Very well located, walking distance to everything.

Stayed in May 2025

The 3 flights of stairs in poor lighting, but our porter carried our bags for us!

It was do central and do so close to the station.

Stayed in May 2025

A truly wonderful place to stay. Lovely spacious room. Be aware however there are approximately 100 steps up to the room. We didn't mind the stairs, added to the magic of Firenze. You will need to be fit though. Porter helped us with our bags when we arrived, that was very helpful.

Stayed in November 2024

Clean, stylish room, quiet hallway and noisy street was nice to sleep to

Stayed in September 2024

No lift

The room was great but being in a fifth floor and no lift it made it hard to move up and down.

Stayed in September 2024

Bed - opened sofa Missing slippers and after requesting also missing

Cleanness, Location, The staff, Room, Amazing breakfast

Stayed in September 2024

Room was a bit small but as advertised, and was a reasonable price for Florence.

Really modern room, all appliances were working. Plenty of stairs to get up to the room but the staff helped us get our bags up and were proactive in offering assistance on check out.

Stayed in September 2024

The 97 steps to get up

Modern

Stayed in July 2024

No elevator in the building ,but the view worth's the effort . Kinda like stairways to heaven.😀

Beautifull 2 bedroom apartament, with a spectacular view over the rooftops and top of the Basilica Santa Maria del Fiore.❤️...Very clean, good breakfast, very kind staff and most important 4 min walk to the city center (Basilica Santa Maria del Fiore).

Stayed in May 2024

The breakfast was ok, but could have been much better.

Hotel Roma is a beautiful, well-maintained facility in the heart of Florence. It is surrounded by so much history, architecture and wonderful restaurants! It is only a short walk from the main train station and all of the major sites are within walking distance. Our modern, updated room was in a historic building so you get the best of both worlds. We very much enjoyed our stay.

Stayed in April 2024

Tv didn’t work

Location

Stayed in May 2024

Have to climb without elevator

Location is really good. Close to everywhere

Stayed in April 2024

No elevator, but hotel staff was eager to help take up luggage & bring down for check out! No English tv available.

Nice, updated room. Great finishes, staff very super friendly, knowledgeable about the area. Breakfast buffet was amazing!

Stayed in April 2024

Breakfast was a bit disappointing. Even though it is mentioned, the lack of lift can be disappointing when arriving late in the night after a long day, but manageable.

I liked that it was in a historical building as it gives the feeling of being a local. Location was great, right in the middle of everything, so easy to get around. Hotel staff is super helpful, carrying the luggage up and down the 3 floors - arrived very fast when called for help with check out.

Stayed in October 2023

The staff was great. We asked for luggage assistance for the 3 flights of stairs.

Good air cond

Stayed in October 2023

Stairs!!! The balcony was lovely although missing somewhere to sit and enjoy it. Lack of glass wear or bottle opener in room.

Breakfast was a bit disappointing. Sausages and eggs were cold and only a few slices of bread left even though we were there at 9.30

Stayed in October 2023

You have to go up 2-3 floors to reach the rooms which could be very difficult if you have large luggage but there are staff to help with the luggage.

The room is very clean and modern with nice private bathroom. Staff are friendly and helpful. Plenty of restaurants nearby and the central train station is 10 minutes walking.

Stayed in October 2023

Our apartment was on fifth floor so lots of steps which were challenging with a heavy pack but made for amazing view

View amazing, staff amazing, high quality breakfast and they stowed our luggage while we toured. Right on a very romantic plaza with lots to see

Stayed in September 2023

Hundreds of metres to the railway station, Good location, Good Room, Good Bed, Good breakfast. You can get to everywhere on foot.

Stayed in September 2023

The wooden shutters couldn’t be opened and it felt claustrophobic during daylight. I missed not being able to see out into the street below.

Location and the space were excellent.

Stayed in September 2023

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Beautiful apartment, amazing views

Stayed in September 2023

Very nice and well located apartment with beautiful view

Stayed in September 2023