Reviews of Hotel Panama 3 stars

Quite place

We were charged for the breakfast and at the property they refused to serve breakfast. The AC and WiFi were not working.

The size of the room was ok

The AC did not work, it was 40 degrees Celsius outside. Insane heat. We asked for help no one helped us. The 24/7 staff were no where to be seen. Terrible terrible terrible. We had to change hotels the last night.

To need to make a complaint regarding this hotel and I expect a reimbursement. 1) There is no front desk, there isn’t a person to do the check in, or anything. There is no machines to pay with card either. 2) There is no air conditioning and on the page it says there is. This hotel it says that if a 3 star hotel and it doesn’t even have a reception person. 3) There is no WiFi. They advertised WiFi and WiFi only works the 1st day. I told them about the WiFi issue and nothing was done. 4) Finally, there is no breakfast, and I paid for the breakfast so I expect that money to be refunded to me because there is no breakfast, none, nothing. I feel very scammed as nothing on this hotel was accordingly to what its advertised. Now, I tried calling the numbers and it says the number is disconnected or not working. Nothing works.

To need to make a complaint regarding this hotel and I expect a reimbursement. 1) There is no front desk, there isn’t a person to do the check in, or anything. There is no machines to pay with card either. 2) There is no air conditioning and on the page it says there is. This hotel it says that if a 3 star hotel and it doesn’t even have a reception person. 3) There is no WiFi. They advertised WiFi and WiFi only works the 1st day. I told them about the WiFi issue and nothing was done. 4) Finally, there is no breakfast, and I paid for the breakfast so I expect that money to be refunded to me because there is no breakfast, none, nothing. I feel very scammed as nothing on this hotel was accordingly to what its advertised. Now, I tried calling the numbers and it says the number is disconnected or not working. Nothing works.

There was no staff, for the „self check in“ they just put a box with keys so you had to choose one key and choose ur room. Everyone basically could enter the hotel. There was no one to reach on the phone number and the whole electricity went out for the whole night. It was scary and very old facility. In the next morning we called the police because there was NO ONE. This hotel is a scam and super sketchy.

Nothing

The place is a scandal and ripoff and unsafe. Highly recommended against. No reception, no one knows which rooms to take, rooms are accessible to anyone which posits safety risks.

No one was there for check in!!! So we didn’t enter any room!!!!!!!!!!!!!!!!! We called all the numbers for hours and no one answered!!!!!!!! I sent million messages on booking and no one answered!!!!! And we arrive on 17:00 which is normal hour for check in we stayed till 22:22 and no one came to the reception!!!

No one was there for check in!!! So we didn’t enter any room!!!!!!!!!!!!!!!!! We called all the numbers for hours and no one answered!!!!!!!! I sent million messages on booking and no one answered!!!!! And we arrive on 17:00 which is normal hour for check in we stayed till 22:22 and no one came to the reception!!!

It was so bad the first time I stayed, I did not bother going back again for more on this stay but stayed elsewhere. See previous entry.

Everything - primarily the place did not have anyone else apart from the maid during the day.

The maid was really helpful and pleasant and I felt really sorry for her as she seemed to have been left to keep the place afloat in the absence of anyone else to staff it. If it were not for her I am not sure what I would have done. She had done a great job of my room so it was clean and the bed was made.

Where were the staff???? I arrived late due to problems with my flight connection and was due to stay two nights but only spent one there. I arrived about 11am and waited until check in at 2pm. No one appeared in this time. The maid appeared before she left and gave me a key so I saw myself into the room. There were no staff present at any time during the remainder of the day or the next morning. Other visitors appeared and it seemed that people just took a random key and let themselves into a room. They tried ringing the owner but the call was cut off at the other end. No messages answered. The room itself was hot and stuffy. I had an impossible choice between leaving the window open and letting loads of flies and mosquitos in (this turned out to be a very bad idea) or keeping the window closed and using the largely ineffectual, really noisy air conditioning. Next morning, after a rotten nights sleep in a hot stultifying room with rattling air con, there was no breakfast available as there was still no one there. I left my keys at the reception and left. I was due to stay there the following week on the way back after the wedding but stayed elsewhere instead.

Leaving

No staff, contact with the owner was very difficult, rooms were not clean. When we arrived it was a big mess and there was a basket with keys on the counter, for anyone to grab whatever key they wanted. We booked a different hotel, because this truly felt like a scam.

Don’t stay here. The only thing we “liked” was the funny irony of the situation and connecting with the other appalled travelers who were stuck there about how bad it was. The cleaning lady was also very kind, but not given enough time or pay to do any full cleans, and didn’t speak English. At first glance the room looks okay, but a lot of the furniture is broken, and there are many issues.

Hotel does not have any staff or services. We tried calling the number but no response after the first call. No attendant for checking in or out, and no collection for city tax. Serious security concerns too as the keys are just in a basket at the reception desk, and the master key was just left out. We did not receive what we paid for: No complementary breakfast, air conditioning dysfunctional, no minibar, mold in the shower, towel bar, and sink, and hairball lint was in the shower and on the bed. I’ve spoken to several other people staying here with the same issues. Because the airconditioner is broken, the room is unbearable without opening the windows, which lets in mosquitoes that eat us alive. This has been our worst experience in any hotel, and we’re trying to get a refund, but that’s also proving very difficult as there are no staff, and the people on the phone can’t/won’t help. Booking.com is trying to help and reach a resolution, but there’s been a lot of back and forth and headaches with this. Other booking sites have given full refunds. This hotel has devolved into full anarchy.

AC didn’t work and no receptionist to help

The bed was clean and comfortable

The bedroom was in the roof with a skylight as a window. On the window was a broken blind!! The toilet was literally in the shower, there was no butter at breakfast and the yoghurts were out of date by 2 days!!

Staff were lovely and great location.

The shower is possibly the worst shower ever, poorly built that you can’t just wash your body you hair will get wet, the door is silly and you end up turning the shower off by just moving around. The breakfast wasn’t great, the breakfast staff bless her she was so lovely but could not make a cappuccino to save her life - worst coffee I had in Italy.

Good location, comfortable bed, overall clean and quiet room.

No minibar even tho it was listed in the room description.

This hotel was a horror scene - there was a bloody handprint on the bed and the wall paper was peeling big time - the whole room stank of cigarette. I immediately checked into another hotel

The only positive thing is nice and friendly personal.

The condition of a room was awful. I can say it was a drama room with dirt on the walls and pilling walls, terrible smell of humidity. All is so old and in the bad condition . The price does not correspond to the condition of the room. I have written to the support and I have called but I had never received any reply. Never again to this stinky and miserable hotel. Breakfast was simple and satisfied.

The heater doesnt work (the staff told us) and they gave us extra blanket for it. The room isnt that cold for us so we dont use the extra blanket. They gave us free breaksfast for compensation. Near tram and bus stop.

Very dated and shabby. Totally overpriced. Breakfast was very basic but nice. Will not be going back or reccomending!

Good location in a quieter area and well connected to transport to airport and city centre

Room was dirty, smelled of cigarettes, there was no heating and NO HOT WATER!! No staff overnight and rowdy guests, customer service absolutely useless

Good location. I liked the cappuccino for breakfast. The bed was really comfortable.The staff were very friendly and helpful.

There was no heating so the reception gave me a heater to use but it was still a bit cold in the room. In the first room I got, there was no hot water so they gave me a better, bigger room. The shower had hit water but I had to wait a couple of minutes, which wasted so much water. The breakfast was very basic and limited. They only had butter once, the other days i had to do without.