The shower is possibly the worst shower ever, poorly built that you can’t just wash your body you hair will get wet, the door is silly and you end up turning the shower off by just moving around. The breakfast wasn’t great, the breakfast staff bless her she was so lovely but could not make a cappuccino to save her life - worst coffee I had in Italy.

Staff were lovely and great location.

Stayed in April 2025

Room was dirty, smelled of cigarettes, there was no heating and NO HOT WATER!! No staff overnight and rowdy guests, customer service absolutely useless

Good location in a quieter area and well connected to transport to airport and city centre

Stayed in March 2025

There was no heating so the reception gave me a heater to use but it was still a bit cold in the room. In the first room I got, there was no hot water so they gave me a better, bigger room. The shower had hit water but I had to wait a couple of minutes, which wasted so much water. The breakfast was very basic and limited. They only had butter once, the other days i had to do without.

Good location. I liked the cappuccino for breakfast. The bed was really comfortable.The staff were very friendly and helpful.

Stayed in January 2025

I had originally booked a stay at the Panama Hotel in Florence. However, upon arrival, I was informed that the hotel was closed due to heating issues, and I was relocated to what seemed like an Airbnb in another part of the city. While the transfer was managed (by me - not by the hotel), things went downhill from there. I was placed in a ground-floor unit at Pitty Apartments, and the experience was far from satisfactory. The room had no Wi-Fi or television (not working), a persistent unpleasant smell, and poor cell signal—making it challenging to stay connected. To make matters worse, breakfast, which I had already paid for at the Panama Hotel, was not provided. Overall, the inconvenience and lack of amenities made for a disappointing stay. While the Panama Hotel may have seemed like a budget-friendly option initially, the experience of being relocated and the substandard conditions at Pitty Apartments were unacceptable.

Nothing! See my comments below!

Stayed in January 2025

The Panama Hotel in Florence is a budget-friendly option, suitable for travelers looking for basic accommodations without frills. The rooms are simple but adequate for a short stay, and the location is convenient for exploring the city. However, the breakfast is a significant letdown. The limited variety and quality do not justify the added cost. It’s better to skip the breakfast and enjoy a more satisfying meal at one of the many nearby cafeterias, which offer authentic and affordable options.

While the Panama Hotel in Florence offers a decent stay with a central location, the breakfast leaves much to be desired. The quality and variety do not justify the cost, and I would recommend skipping it altogether. Instead, consider visiting a local cafeteria for a much better and more authentic dining experience.

Stayed in January 2025

Long time to get pretty warm water in shower,AC noisy but almost does not work

Location

Stayed in January 2025

We didn’t love this property. It was very dated and the room felt a bit dirty. Also during our stay the heat broke and it was freezing and it was a whole day before we got transferred to a different hotel, but we appreciated them transferring us.

The staff were nice and accommodating.

Stayed in January 2025

The room was really cold and the heating was not working, we talked qith the staff but they did not fix it. The staff is trying their best but the facilitiea in the hotel are really poor.

The location was near the city and public transport. The bed was really comfortable and the staff was cleaning the room every morning and giving new towels.

Stayed in December 2024

breakfast was very basic, Toaster did not work, however it was replaced next day.

staff very helpful, changed room when asked as first room was near busy road, asked for a quieter room and was given a lovely room at the back away from traffic noise. Thank You.

Stayed in October 2024

The hotel was fine as far as location (maybe a 10 minute walk to the main sites), but the room itself was quite ramshackle. bathroom shower barely drained, the wallpaper was peeling from walls, brown age stains on wall, a/c was hardly functioning, and everything was super tiny/compact.

the location was nice, as was the balcony.

Stayed in September 2024

Old in need of a face lift.

Pleasant staff

Stayed in September 2024

The room is quite outdated. The air con was not cold and didn’t circulate around the room. The mini fridge did not work and the TV was difficult to operate. The bathroom gets extremely hot and develops a strange smell, we had to close the door to stop it from spreading around the room.

We were allowed to keep our baggage there and there is a space to sit in before/after you check in/out. Staff were friendly and our room was big. There are a few bus stops close by.

Stayed in August 2024

in the room 101 there were millions of mosquitos and some other animals 😞 I have around 50 bites

Stayed in July 2024

No fresh towels, no water glasses, room was never cleaned during the 4 days, broken toilet seat

Stayed in June 2024

AC was not working, room interior and toilette/shower of low quality

staff was friendly and service minded

Stayed in June 2024

Rooms, AC did not work

Friendly and service minded staff

Stayed in June 2024

Booked a room with balcony or patio. We got a ground floor room with doors that opened on to the car park, a 4x4 was parked outside the door for the duration of our stay. I asked to change room but no balcony/patio room was available, we were not offered any solution but I felt bad for them so didn't complain further. Air conditioning did not work which was a shame as it was 30 degrees. The curtains did not fit the windows, there were 3 small strips that spread out covered less than a third of the glass both ways but luckily we had eyemasks so wasn't a big deal. The shower was more of a sprinkler and the toiletries were bad but staff got me a coffee after the 10am breakfast cut off one day so I feel it evened things out.

Large room in good location, staff were nice but think on check in day the reception staff was new and not really experienced enough to help although he tried his best. Nice coffee and water in room, room was nice and clean.

Stayed in June 2024

Room safe ‘floating’ and not secured. Pointless. No room fridge. Wallpaper hanging off the walls. It just needs bedroom improvements. Shower…..incredibly small and claustrophobic. Leaked badly but it was a tiled floor. Unable to fill the sink with water for a shave so had to ‘block’ using the empty shampoo sachets. Reception, a vague term mainly unstaffed. Breakfast was variable and the best the morning we left. Staff issues.

Ability to park a car in a secure compound at the back of the hotel. Location was still 30+ minutes walking to the centre for food.

Stayed in June 2024

A bit outdated. The shower: no shelf to put the soap, shampoo etc. The bathroom: could need two hooks for the towels The bedroom: - the air conditioner was defect. - Sockets on each side of bed will be great. - only one table lamp to light up the entire room. - Mosquitoes in the bedroom, the windows were left open. Lots of them. Do not recommend to do that if afterwards guests have mosquitoes in the room.

The location: 15 minutes to the heart of Florence. Staff were great.

Stayed in May 2024

Antique furniture. Room was very dark and full of mosquitoes. The photos are hard edited.

Walkable distance to old town.

Stayed in June 2024

dated old room despite vintage looks

Vintage look of hotel

Stayed in May 2024

Bathroom exceptionality small no paper cup/glass for water no tea/coffee facilities

It was clean

Stayed in April 2024

No air at night. Hard to sleep with no air. AC didn’t work as well as WiFi.

Good breakfasts. Very polite staff.

Stayed in April 2024

Our stay at the hostel was alright, but we ran into some problems with checking in. We got there in the morning and dropped off our stuff, but they didn't give us our room keys because it wasn't ready yet. Later, we called them to say we'd be arriving late and asked for the check-in instructions. They told us it was fine, they'd leave the keys at the reception and we could do a self-check-in when we arrived. But when we got there, the door was locked, and we ended up waiting outside for an hour at midnight. We tried calling them, and ringing the bell several times, but no one picked up. We found out later they could see us ringing the bell on some app, but they still didn't respond. Luckily, another guest showed up and let us in, or we would've been stuck outside without our staff and nowhere to go.

Stayed in March 2024