Convenient to main train station especially during peak summer it’s less than a 5min walk. Staff were very friendly and helpful

Stayed in August 2025

Nothing, staff are all friendly and took good care of our luggage after check out.

Nice location

Stayed in August 2025

Very friendly, reliable and helpful staff at reception. The location of the hotel was just a road across to the train station. It is in the middle of every where.

Stayed in July 2025

Nothing really was great for a short break

Very clean, friendly staff, great location

Stayed in August 2025

We liked everything.

The breakfast was amazing. Many options and also healthy choices! Friendly staff who were willing to help with everything we needed, gave us a map when we arrived, and even had a note on the room for the guests.

Stayed in August 2025

Didn’t have any food or drinks so can’t talk about its quality.

The staff were exceptionally friendly and welcoming, making the entire experience feel personal and comfortable. Upon arrival, we were greeted with dark chocolate and a heartfelt message on the bed, which set such a warm tone for our stay. The cleanliness was impeccable, with every corner of the space meticulously maintained. Throughout our visit, the service was attentive, prompt, and always with a smile. As a lovely touch, they even offered us bottles of water for our return journey. And when we left, we were surprised with another thoughtful message and a pack of pasta to take home. The location was perfect too—just a 15-minute walk to the main attractions, a supermarket right next door, and only a 3-minute walk to the station which was perfect for us coming by train with two massive luggages. All the little touches, along with the fantastic location, truly made the experience unforgettable. I would definitely stay here again if I was to ever come back to Florence!

Stayed in July 2025

Great location, a lovely welcome at reception was clean and smelt lovely

Stayed in July 2025

Nothing

Location & Staff

Stayed in August 2025

No complaints

Easy transfer from the airport, with a short stroll to the hotel. Great location, excellent room

Stayed in August 2025

The hotel is really close to the train station, but you can also reach the city center after a 10-minute walk. Every single staff member we met was extremely polite and nice. Our room was cleaned every day. The breakfast was great, sometimes we didn't even need lunch after it! Even though our side of the hotel was looking right at the street, our room was really quiet.

Stayed in August 2025

The location was very close to the train station and all the attractions. Staff were very kind and nice and the room was clean as well. They offered welcoming drink with the cheese platter , we really like it.

Stayed in August 2025

Excellent location, very clean and cosy rooms, good breakfast. But the most important: awesome staff, who care for your well-being. Lots of little surprises.

Stayed in August 2025

The pillows were extremely uncomfortable, and when we asked for other pillows we were told no, there is only the ‘standard’ pillow. The property lists that there is parking for guests but then they tell you that it’s street parking and it’s not safe. There is a parking garage nearby but it’s €30 a day.

Everything was very clean, the room was just big enough. It was easy to find and the location is good Staff were very friendly.

Stayed in August 2025

Friendly staff, good location (right in front of the Santa Maria Novella station), very clean. They also prepared some gifts for us.

Stayed in August 2025

Amenities could be in better condition, shower door doesn’t close properly

The politeness of the staff, good Aircon, convenient location

Stayed in August 2025

Maybe change the breakfast selections per day.

We were very pleased with our recent stay. Great staff, clean hotel, and comfortable rooms. If you're looking for a hotel within a 5 min. walking distance from the train station and 15 minutes from shops and restaurants, this is it.

Stayed in August 2025

Nothing. Everything was great!

Friendly and helpful staff, easy check in process

Stayed in August 2025

flee water

Stayed in August 2025

The facilities and staff was great.

Stayed in August 2025

It was all good value for money.

Clean hotel..friendly staff. Complimentary drink and lovely canapés. Really central for landmarks to visit..10 min walk..hotel situated right next door to bus station..

Stayed in July 2025

The staff was incredibly kind and helpful, providing everything we needed for a truly pleasant stay at the hotel.

Stayed in August 2025

Nothing, it was perfect.

We LOVED this hotel! In a great location and the staff were very friendly and welcoming making the experience even more enjoyable.

Stayed in August 2025

Even though the hotel was old, it was very clean and access to the entire city was very easy.

Stayed in August 2025

The room is a little small with the third person.

Good location and nice people.

Stayed in August 2025