Piazza Indipendenza 5, 50129 Florence, Italy
#251 of 384 hotels in Florence
Guests' ChoiceBased on 278 hotel reviews
8.4Cleanliness
8.6
Comfort
8.7
Location
9.0
Facilities
8.2
Staff
9.2
Value for money
8.1
Free WiFi
8.2
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End of dialog contentReviewed: 30 August 2025
Roman
United StatesOne of staff was not very friendly
Good location
Stayed in August 2025
Reviewed: 24 August 2025
Paige
United KingdomGood location close to train station and main sights. Breakfast was good quality. Rooms clean and comfortable. Staff friendly, they upgraded us to a superior room at no extra cost which was a nice surprise.
Stayed in August 2025
Reviewed: 24 August 2025
Claudia
United StatesNothing to say
Walking distance to many places of interest
Stayed in August 2025
Reviewed: 24 August 2025
Marius
AustraliaThe staff were very kind and welcoming, and the hotel is in a convenient central-adjacent location. It had everything we needed for our stay.
Stayed in June 2025
Reviewed: 20 August 2025
Rick
United KingdomThe room was a little small but nothing that took away from my comfort. All in they were great.
The location was excellent, food for breakfast was lovely and the front desk team were very helpful. All in a very positive experience. The room was clean and comfortable and while the minibar was sparsely stocked, the bar downstairs were happy to help.
Stayed in August 2025
Reviewed: 20 August 2025
Wendy
United StatesThe rooms need some up grading.
The location is in the middle of many attractions.
Stayed in August 2025
Reviewed: 17 August 2025
Lloyd2112
IrelandEverything was great!!
Staff amazing, very helpful and friendly,
Stayed in August 2025
Reviewed: 11 August 2025
Michelle
MaltaGreat location, very clean room and bathroom. Very good valet service to park own vehicle.
Stayed in July 2025
Reviewed: 11 August 2025
Amirali
ItalyThe hotel does not have parking, and the reception asked us to pay a separate fee for parking in another area. Breakfast is also not included in the price, and compared to the requested price, the quality of the breakfast was not acceptable.
The hotel is very well located, within walking distance of the city center and easily accessible by public transportation. It is also not far from the train station. The staff were very kind and supportive, and the hotel’s spaces are beautifully designed to create a relaxing atmosphere.
Stayed in August 2025
Reviewed: 22 July 2025
Amanda
MaltaLocation and staff are great.
Stayed in July 2025
Reviewed: 7 July 2025
Leslie
United StatesThe view of the park from our room was nice. The staff was friendly and very helpful in our travels around the city. They made it easy for us.
Stayed in June 2025
Reviewed: 2 July 2025
Jessica
AustraliaThe bedspreads in the room were very dated and the beds/mattresses were old and not comfortable. The couches in the reception area weren’t all that comfortable either.
The staff were very friendly and helpful. The location was fantastic!
Stayed in June 2025
Reviewed: 27 June 2025
Emma
SwedenN/a
Location, staff, rooms
Stayed in June 2025
Reviewed: 19 June 2025
Carlotta
ItalyThe toilet and shower
The amazing staff
Stayed in June 2025
Reviewed: 14 June 2025
Steven
United KingdomRestaurant next door can generate some noise however it closes at 11.30 pm prompt so we were not disturbed late into the night.
Staff.
Stayed in June 2025
Reviewed: 8 June 2025
Jaquez
United StatesSheets were stained and a bit dirty. Shower wasn’t too clean.
Next to a lot of good places to eat and not too far away from a lot of places to see.
Stayed in June 2025
Reviewed: 26 May 2025
Ana
ItalyThey don't have their own parking lot due to the lack of space, in fact they are collaborating with a private garage. Parking tax is 30 euros per 24 hours which is to be paid during checking out along with city tax.
I liked the location close to a lot of important "must to see", everything very clean, the staff very respectful and amable.
Stayed in May 2025
Reviewed: 21 May 2025
Bertha
United Statestub,
close to cafes and restaurants
Stayed in May 2025
Reviewed: 19 May 2025
Victoria
Hong KongService at breakfast was quite slow, mainly a one-woman show, if more than 2 tables turn up at the same time, takes quite a while for her to take down everyone’s drinks order, clean the tables for the next round of people, refill the breakfast options, etc. so ended up with tables without any utensils or have not even been cleaned (actually had to ask our table to be cleaned as there wasn’t any other available table), waiting on drinks, missing/un-refilled breakfast options. Also breakfast service staff was not very friendly, but understandable since she was probably overwhelmed. Other than that, everything else is fine
Location not bad, reception staff was super friendly and helpful
Stayed in March 2025
Reviewed: 18 May 2025
Ruth
United KingdomOur friends room was tiny and lacked furniture. They experienced noise from outside. Room lacked power points for charging electronics. Our room was fine in terms of size but fittings in the room were pretty basic and decoration was tired.
Staff were very helpful and friendly. Reception area, bar and terrace were all fantastic. Location was great. Close to major sights. Plenty of good restaurants close by.
Stayed in May 2025
Reviewed: 18 May 2025
Bernadette
IrelandLocation and staff
Stayed in May 2025
Reviewed: 11 May 2025
Yemenat
United KingdomI loved everything ❤️
Everything was perfect. Very clean place, spacious and comfortable. The location is fantastic, and it is close to a lot of restaurants and cafes. The breakfast was delecious, and you can ask for a cappuccino in the morning that the staff will bring to your table. The outside garden is very pretty. There was coffee available in the lobby for free all the time. The staff were very helpful. The area is safe x
Stayed in May 2025
Reviewed: 8 May 2025
Philippe
FranceNothing.
Excellent location very close of the central market and parking. Great staff very pro and pleasant. The room was suoer clean, comfortable, and totally quiet. A nice view on the gardens. The station is also very close. Perfect location at a reasonable price. Very good breakfast
Stayed in May 2025
Reviewed: 2 May 2025
Rutger
NetherlandsThis specific (single) room was right next to the breakfast area, meaning quite a bit of noise starting around 7:30. Not a big deal for me, but if you like to sleep in it might be better to select another room :)
Comfortable hotel with friendly staff and a nice lounge and garden. And a great location if you want to be close to the train station.
Stayed in April 2025
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