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Reviews of Best Western Plus Hotel De Capuleti 3 stars

Via del Pontiere 26, Verona Historical Centre, 37122 Verona, Italy

#27 of 75 hotels in Verona

Guests' Choice

Review score

Based on 216 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 3 September 2025

    10
    Excellent
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Staff were magnificent. Always welcoming and happy. Helped with a few queries and given soon good advice about the area. The room was very comfortable and spotlessly clean. Lovely balcony over looking the road and despite excellent location not noisy at all. The location of this hotel is 5/10 minute walk to the Arena and centre of town. Breakfast was a good choice of cooked items, cereals, different flavoured yogurts and pastries. Highly recommended staying here.

    Stayed in August 2025

  • Reviewed: 3 September 2025

    10
    Go to accommodation in Verona !
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    See above

    We have stayed here before and this is our go to place in Verona We attend a few operas while here and travel about a bit - the proximity to the arena and train station is excellent They also prepare a great breakfast and staff are really helpful and friendly

    Stayed in September 2025

  • Reviewed: 29 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    Very friendly and efficient staff, particularly with respect to accommodating our specific needs at breakfast. The location is within easy walking distance to the historic sites.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    8.0
    Very good
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location is not very nice and/ or comfortable

    Stayed in July 2025

  • Reviewed: 10 August 2025

    9.0
    Great place to stay, comfortable and short walk to all attractions
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Only that we could not lower the ac temperature

    Spacious room. There was an Alexa in the room which was a nice touch. We could only lower the ac to a certain degree and no more so the room was a bit warm to our liking. It was short walk to all the attractions. We found a great BbQ truck outside of the tomb of Juliet which was just down the street that was awesome and really inexpensive dinner.

    Stayed in July 2025

  • Reviewed: 4 August 2025

    8.0
    Clean hotel in a great location. Would definitely recommend.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was a little dated and tired. At breakfast some foods had run out, which was a shame.

    The staff were very friendly, helpful and spoke perfect English for which we were very grateful. The location is ideal, under a ten minute walk to the Arena. The room was basic but functional, clean and comfortable. We considered the room to be good value for money.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    8.0
    Good hotel, very central, very quiet
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Very expensive for a 3 star hotel, but it weas opera season! Breakfast Ok but fairly basic.

    Excellent location close to the centre of town (10 min walk), Good size room with a small balcony. Very quiet.

    Stayed in July 2025

  • Reviewed: 22 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Central location. Clean bedrooms

    Stayed in July 2025

  • Reviewed: 6 July 2025

    8.0
    Great hotel, friendly staff, comfy beds!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    We stayed here during a trip through Italy and we really liked this hotel! We chose it as we hadn’t been to Verona before and we thought it would be a safe option. It exceeded our expectations! It was modern, clean and v close to the main attractions - the arena etc. The staff were very friendly and helpful, for example they let us store our bags there the day we checked out. The bed was comfy and the shower was also great. It was overall a really good experience- convenient, friendly and welcoming. Would definitely stay there again.

    Stayed in July 2025

  • Reviewed: 21 June 2025

    9.0
    Great hotel
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Needs a mirror near a socket (according to my wife)

    Friendly, helpful staff Excellent location

    Stayed in June 2025

  • Reviewed: 26 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Good distance from the arena, easy to walk. Kettle in the room with tea and coffee which isnt always the case in italy.

    Stayed in May 2025

  • Reviewed: 24 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Very comfy bed and pillows. Good selection at breakfast. Friendly staff.

    Stayed in May 2025

  • Reviewed: 22 May 2025

    10
    Great time in Verona
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    The hotel was in a great location. It was very clean and the breakfast was superb

    Stayed in May 2025

  • Reviewed: 12 May 2025

    8.0
    Great time despite the rain.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Despite the provision of a kettle on top of the Fridge there was no plug socket there to plug it in. Also while a number of Teas and coffee were provided there was no milk. Staff were helpful but always seemed very reserved.

    Room was comfortable and clean. Location was brilliant for all attractions.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    10
    Really good breakfast options and staff very friendly and helpful.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Reception very helpful and loved our terrace.

    Stayed in May 2025

  • Reviewed: 27 April 2025

    9.0
    Very pleased with the hotel and its location.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights

    Fire alarm one evening.

    Very helpful staff.

    Stayed in April 2025

  • Reviewed: 3 March 2025

    10
    Hotel very clean, staff extremely helpful.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    All great

    Location

    Stayed in February 2025

  • Reviewed: 21 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, made our stay very comfortable. Good size room

    Stayed in February 2025

  • Reviewed: 7 January 2025

    9.0
    Great hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Great hotel

    Stayed in December 2024

  • Reviewed: 21 December 2024

    10
    good value
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    the maximum room temperature is preset and you cannot adjust it. was a bit chilly for us at times..

    The gluten free breakfast was great.

    Stayed in December 2024

  • Reviewed: 26 October 2024

    9.0
    We spent three very comfortable nights at this lovely hotel in the centre of Verona & just a few steps from the Piaz
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There was nothing we didn’t like about this hotel and we certainly would return.

    Great location & very handsome buffet breakfast to set you up for the day. Room very clean & comfortable with a kettle & a fridge as standard. Staff very friendly & helpful & reception was staffed 24 hours.

    Stayed in October 2024

  • Reviewed: 3 October 2024

    9.0
    I use this hotel when I am in Verona to attend the opera festival. Am a return visitor so am very happy and comfortable
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    All good

    Great location, friendly staff and lovely breakfast

    Stayed in August 2024

  • Reviewed: 27 September 2024

    8.0
    Nice hotel in Verona
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The kettle was small and made of plastic. the fridge was very small so I couldn't save my food inside.

    It is a nice hotel, clean and neat. Cozy room with everything you need. I loved Alexa, she was very helpful.🌹 Hotel staff were very kind and helpful. In general I hahad a good stay and loved it.

    Stayed in September 2024

  • Reviewed: 7 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    They have an Alexa in every room, in theory you would be able to control lights, temperature, play music, ask questions about the hotel and so on. We played with it, we had a bit of fun, but it was really a gimmick, nothing really works. The touch scren of the temperature control on the wall was also not working well, and with the A/C blasting on max cold by default, it took me a while to figure out how to set a more pleasant atmosphere. I would have much preferred to have just a very simple thermostat and not all this high tech system that proves to be hard to use.

    Excellent location, it was one of the very few hotels in the old city, right outside of the ZTL (restricted traffic area), where you can leave your car in front of the hotel and then walk to all the historical sights. There are parking places in the street, they look safe, and the lady at the reception was very kind to help us with a free parking voucher that we had to place in the car under the windshield.

    Stayed in August 2024

Showing 1 – 25

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