Via S. Maria delle Grazie 16, 80067 Sorrento, Italy
#27 of 90 hotels in Sorrento
Guests' ChoiceBased on 321 hotel reviews
9.0Cleanliness
9.2
Comfort
9.2
Location
9.8
Facilities
8.8
Staff
9.7
Value for money
8.8
Free WiFi
7.9
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End of dialog contentReviewed: 3 September 2025
Nicole
AustraliaLocation
Stayed in September 2025
Reviewed: 11 August 2025
Jeremy
United StatesThe location was so fun by all of the narrow streets. Staff was exceptional. Room was clean and spacious!
Stayed in August 2025
Reviewed: 7 August 2025
Margaret
United KingdomThe only disappointment was the breakfast unfortunately.
Location was superb and centrally located. I loved that we had hotel facilities and a 2 bedroom apartment. So plenty of space.
Stayed in July 2025
Reviewed: 23 July 2025
Karl
United KingdomThe breakfast wasn’t hot and was there for a while
Everything
Stayed in July 2025
Reviewed: 22 July 2025
Salvatore
AustraliaJust a little small for a family of 4. That is my only criticism. Would be perfect for 2 people.
Location was excellent. The staff were very friendly and all the hotel amenities were great. The lift was a god-sent.
Stayed in July 2025
Reviewed: 16 July 2025
Sharon
United StatesCan't think of anything. Everything was great.
Fabulous location, friendly and helpful staff, great breakfast.
Stayed in June 2025
Reviewed: 13 July 2025
Kirrily
AustraliaTip - Attic room fabulous but guests from other rooms can use roof top and easily hear their voices.
Absolutely everything!
Stayed in June 2025
Reviewed: 7 July 2025
E
AustraliaThe location was great and central! The rooms were spacious and comfortable. We enjoyed our stay 😊
Stayed in June 2025
Reviewed: 6 July 2025
Katelyn
AustraliaLocation, the nice staff and the breakfast.
Stayed in July 2025
Reviewed: 30 June 2025
Karen
United StatesPerfect location, right in the heart of everything charming quite bed-and-breakfast!
Stayed in June 2025
Reviewed: 29 June 2025
Joanne
SingaporeNil
This is a charming hotel in the heart of sorrento but minus the noise. Our family enjoyed our stay tremendously and it is thanks to the wonderful reception, kitchen and housekeeping staff.
Stayed in June 2025
Reviewed: 25 June 2025
Angela
United KingdomHarder bed than we would like.
Lovely breakfast, the best location, very clean, staff very friendly and helpful
Stayed in June 2025
Reviewed: 21 June 2025
Monica
PanamaThe service was fantastic! The staff was attentive and super nice. They went out of their way to ensure we had a comfortable and pleasant stay. Fully recommend!!
Stayed in June 2025
Reviewed: 20 June 2025
Franco
ArgentinaNothing
Staff ( Fabio, Simona and Carmelita) were amazing!! Best location in Sorrento
Stayed in June 2025
Reviewed: 19 June 2025
Joseph
United StatesOur bedroom did not have a door
Breakfast was great
Stayed in June 2025
Reviewed: 14 June 2025
Brena
United StatesThe walls seem pretty thin but this is not uncommon for Italian stays.
The location was amazing and the little balcony was great.
Stayed in June 2025
Reviewed: 3 June 2025
Rory
AustraliaBreakfast was lovely but the hot food was just tepid.
The hotel was very central.
Stayed in May 2025
Reviewed: 30 May 2025
Rachel
United KingdomNothing
Beautiful rooms, friendly staff, good views, great breakfast
Stayed in May 2025
Reviewed: 21 May 2025
Antonio
United Statesbreakfast was very good. staff were friendly and helpful
Stayed in May 2025
Reviewed: 14 May 2025
Darshan
United StatesPlease install short ramps to make entrances wheelchair and stroller accessible
Superb location, right in the heart of the historic center, just a block away from the Basilica! So many great restaurants and things to do just within 5 min walking distance. The rooms are good clean and well maintained. Parking arrangements with the valet parking are excellent if you’re driving in to Sorrento - you can drive almost up to half a block away from the hotel and not worry about having to find a garage or park the car yourself. The staff here is amazing, Simona went above and beyond to help us with checkin and local recommendations as well as taking care of our luggage after checkout while we made a day trip to Capri.
Stayed in May 2025
Reviewed: 30 April 2025
Claire
AustraliaNothing. It was great.
Hotel Rivoli is in such a good location. Easy to the main streets and station and also 5 min from the ramps to the port. The staff are extremely attentive, at reception they are willing to help with anything and are always visible and friendly. Breakfast was a good range of pastries and some warm foods. The rooms are very well sized and beds/pillows very comfortable. I will recommend this hotel to anyone going to Sorrento.
Stayed in April 2025
Reviewed: 22 April 2025
Neil
United KingdomNothing
The location was excellent, right in the heart of old Sorrento. The room itself was great and perfect for our family. It was very clean and spacious. Kids loved the breakfast as well.
Stayed in April 2025
Reviewed: 17 April 2025
Rami
JordanGreat location. Clean, but rooms a bit small. Breakfast area also small.
Stayed in April 2025
Reviewed: 15 April 2025
Joanna
United KingdomThe beds in the second room were quite small for my adult sons, but would be fine for children. The air-conditioning wasn't working - which wasn't a problem as we didn't need it. We were told it was going to get fixed. The breakfast was made in advance and not topped up - when we arrived slightly later, we discovered most of the cooked food had gone - but that comes with staying in a small hotel.
This small hotel was in the perfect location in Sorrento - a short walk from the train station, bus station and ferry port - and right in the heart of the main town with narrow pedestrianised streets full of little shops and restaurants. We had a 2-bed suite which offered enough living space for a family. There was a small balcony and a roof terrace with sea views which could fit a couple of groups. The beds were mostly comfortable and the room was clean and there was a minibar which was useful to store milk and juice. The staff were friendly and helpful and were able to book a taxi to the airport at a very reasonable price (cheaper than I could find on-line).
Stayed in April 2025
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