Reviews of Hampton By Hilton Venice Isola Nuova

The location is good.The breakfast was delicious.

The shower has not been finished and the water everywhere gave a little discomfort.Also when I checked out the reception lady is very rude she told me it will deducted 14€ from my deposit for city tax I asked her why Perviously not informed she said its not my problem😒she wanted to blame her colleague. Its not normal.

Nice shower. Big bed. Great location. Safe underground parking.

Breakfast could be better.

Good location

One issue no TV would not work on night of arrival was not fixed untill following day

Access to every corner.

The construction nearby but maybe the wrong time.

I had difficulty with the room and temperature. I have a medical condition and need a cool quiet sleeping environment. I tried unsuccessfully to get the staff to adjust the temp in my room I would like some points added to my Hilton honors card to compensate for the inefficient room temperature.

Did not like room temperature. Also the revolving door automatic function of the front entrance was not working, also the bottled water dispenser in the workout room did not work. I reported all of this to the staff. I am requesting additional points be added for my stay on my Hilton Honors Card for the deficiencies in room temperature, broken water dispenser and inoperative front revolving door.

A very elegant and modern hotel with private parking. We were warmly welcomed by the staff, who were certainly very friendly and professional. Starting with breakfast, I'd say it was very varied, with delicious local products, which we thoroughly enjoyed, only In my opinion, perhaps the English breakfast could be improved a bit, but it depends on your taste. The room was very elegant, well-finished, and particularly spacious. The double bed was very comfortable, and the room had a,air conditioning. The bathroom was very modern and surprisingly spacious. Otherwise, everything was perfect for a day at the magical Venice with the family.

Honestly there was nothing we didn't like, a very welcoming hotel with everything you need!!

A special thanks to Irvin, the booking manger … top… kind, smart and helpful… all the best … for your assistance…

Overall good

There are non-functional Air conditioners it was hot

Easy access from airport

The room was clean and full of all the amenities for living. Very good breakfast with variety of foods. Staff is nice and friendly.

- The parking cost 29€ per day. Why it’s not free for guests? We travelled by car and it was important for us. We were very upset that the hotel guests were still charged such a sum. - On reception you can pay only by card, cash is not accepted. This was also a surprise for us and a big difficulty to check-in.

Decent neat

Extra pull out bed for child was terribly hard and uncomfortable. Room was tiny

Excellent customer service

Location was excellent and property is brand new.

Parking is very expensive. Breakfast gets a little bit busy, although the hotel provides guidance into the best time to attend. We had an issue with the room TV and unfortunately at a certain time, no one from maintenance was available, although we have then been provided with an alternative room. Being a new property, I would have expected that staff is more available to sort the teething problems.

Clean and comfy

Everything was exellent,location, receptions, room, facilities, breakfast. I truly recommend.

The room standard is the high, The location was great and strategic as you can easily walk to get to the mover train or the boats taxi station so you can go anywhere in Venice. Also the staff was helpful and reliable.

Only the parking fees for the car is very high. So plan to not bring it if you will stay for long here.

Great hotel, great food, close to People Mover. 10/10

Overall an excellent experience. Staff were extremely helpful, and made sure we got our breakfast packed and ready as promised, as we had a very early train to catch from Venice. Easy access to city center using PM and water bus. Truly value for money.

Nothing much. Every thing was excellent.

We recently stayed at your hotel and overall found it to be lovely, with beautiful surroundings and a welcoming atmosphere. However, I would like to share some constructive feedback regarding an issue we experienced. On our first night, my son unfortunately became unwell and was sick in both the bathroom and on the bed/floor. I stripped the beds and gathered the soiled sheets before contacting reception for assistance. At that time, I was told there were no housekeeping staff available, and the only options offered were either to move to a smaller double room (as no triples were available) or to clean it up. We chose to move rooms, though it meant squeezing into a smaller space. The next morning, I was surprised that our original room was not made a priority to be cleaned. At 11am, it was still dirty with visible sickness on the floor. When we returned later that day, it had been cleaned, but there was still a strong odour, dried sick under the bed, and some residue left in the bathroom. What also stood out was the comment from reception that “a cleaning fee would not be charged this time.” Given the circumstances a child being unexpectedly unwell I found this wording lacked empathy and suggested that we were fortunate not to be penalised, rather than reassured that the situation was being dealt with appropriately. I completely understand that these things happen and that staff availability can be limited, but a more supportive response, prioritised cleaning, and more sensitive communication from staff would have made a big difference to our stay. I share this feedback constructively, in the hope it helps improve procedures for dealing with such situations in the future.