2 Piazzale della Porta al Prato, Santa Maria Novella, 50123 Florence, Italy
#529 of 719 B&Bs and Inns in Florence
Guests' ChoiceBased on 53 hotel reviews
8.0Cleanliness
8.7
Comfort
8.5
Location
8.6
Facilities
8.2
Staff
8.7
Value for money
8.1
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 26 August 2025
Barbara
IrelandThe woman in charge opened our room with her own key few times right after knocking the door. I just could imagine that what if we were naked or something… Didn’t like that. You should knock few times before! There’s no kitchen
Everything was impeccable. The housekeeping man was very very kind :) Air conditioner was amazing
Stayed in August 2025
Reviewed: 24 August 2025
Joanna
PolandThe shower was extremely tiny and bathroom small. Very noisy neighbours
Super nice cleaning guy ❤️ great location and a nice café open 24/7 just underneath. Great soundproofing from the outside, couldn't hear the street.
Stayed in August 2025
Reviewed: 14 July 2025
Genci
AlbaniaThere are 3-4 rooms with private bathrooms. The bathrooms are outside the rooms, on the hall, and you access in with your private key. Anyway for 2,3 days of stay it is not a big deal.
Nice location, 12 min away from central train station, near the old city, near to all facilities, just few meters walks you can find everything you need, clubs, minimarkets, shops, etc...a clean place! The owner was there anytime to give you infos about anything! Firenze is a lovely city with lovely people!
Stayed in June 2025
Reviewed: 29 May 2025
Xin
CanadaThere aren't any obvious drawbacks.
The location is kind of convenient, not a long walk from the train station. It is also convenient to go out to play. The soundproofing of the room and the windows is good, at first I was worried that it would be noisy at night, but we slept well. Provided two bottles of free water in the fridge is grateful especially after we walked when we arrived.
Stayed in May 2025
Reviewed: 28 May 2025
Michael
SyriaMosquitoes entering from the widow .... Highly advise you to install window sieves
The organizing of the place
Stayed in May 2025
Reviewed: 12 May 2025
Mary
CanadaIt was easy to find. The place was very neat, and we’re happy with the free water bottles and coffee.
Stayed in May 2025
Reviewed: 23 April 2025
Zakariadze
GeorgiaIt's a few minutes walk from the center. If you like walking, you can reach the center in 15-20 minutes.
I liked the cleanliness of room 104, the large living room, and a good bedroom are very important.3 people will fit in perfectly.Everything is organized, tidy, I definitely recommend staying here.
Stayed in April 2025
Reviewed: 23 March 2025
Ilia
RussiaPrice-quality complies fully
Everything was excellent! Big fridge, kitchenette with everything you need, good shower, big comfy bed, good wi-fi. Nothing more is needed in Florence! From the station one tram stop or 10 minutes walk. Near (5 minutes) Carrefour Express, and behind the bridge (15 minutes) a large supermarket.
Stayed in March 2025
Reviewed: 7 January 2025
Monaliza
AustraliaIt’s not very sound proof. But i’d say none of the 3 places we stayed in Italy were. So, maybe it’s a common thing for hotel rooms. The bathrooms are separated from the bedroom and it’s really cold especially when we stayed there during winter.
The place was only 10 mins walk to/from train station and 20 mins-30 mins walk to the center (touristy area). Bathroom looks new.
Stayed in January 2025
Reviewed: 30 November 2024
Noemi
ItalyThe description of the rooms is deceiving as it does not specify that all bathrooms are outside the rooms. Also, we were told by e-mail that the city tax needed to be paid by leaving cash in the room, which can be a hassle if you don't have cash on you.
We were happy with our room (104) as it includes a little living room with a table and a small kitchen, where we could have breakfast and dinner. For the price, it was a good deal.
Stayed in November 2024
Reviewed: 28 November 2024
Robin
NorwayI didn’t know that the toilets were outside the room.
Stayed in November 2024
Reviewed: 22 September 2024
Ingmars
LatviaIt's near a busy road, so it's likely you'll hear some cars and people through the walls despite how thick they are. Rooms 102 & 101 share bathrooms which wasn't really mentioned anywhere. The wall under the AC looks a bit weird (water damage?) - the owners should really get that looked at.
Really close to the train station - a 5-10 minutes walk. The tourist-y side of Florence isn't too far either. The bed was pretty comfortable and the A/C was really useful considering we stayed during a heatwave.
Stayed in August 2024
Reviewed: 12 September 2024
Ian
United StatesOn a busy road. The thick windows did help minimize street noise however, there were people yelling outside in the morning hours that woke me up
Staff was friendly and very accommodating with our special request. Room and bathroom were clean. It was convenient to be near the bus station (Montelungo)
Stayed in September 2024
Reviewed: 9 September 2024
Villarroel
CanadaThere is no reception or personal contact with the host. Host sent me access information by email last minute (1 hour before my arrival) and since I had no wifi, I had to ask for help at a coffee shop to call the host. It was a stressful arrival and it was very hot outside. Once access was resolved with the codes needed to access building and apartment, all went well. Also, if you stay in Florence few days the city hosting tax is expensive (more than in other Italian cities) and needs to be paid cash in addition to the room. I did not know that before getting there.
Walking distance to main attractions in Florence and to central meeting points for guided tours, very clean property and comfortable large double bed. A/C. Nearby coffee shop and great Italian style burger place called Arnold's (across the street from the building). Nice room fridge.
Stayed in August 2024
Reviewed: 7 September 2024
Patrick
United StatesRoom 101 and 102 share a bathroom, which was not clarified in the booking information—as I was traveling for work and had strict time deadlines to meet, I had to be up much earlier than normally necessary to ensure that I would be able to use the bathroom before heading to work.
Location was great and walkable to everything. The rooms are kept very clean.
Stayed in September 2024
Reviewed: 29 August 2024
Ioanna
GreeceThe bathroom window was broken and unable to open. Also, the air-con was not very efficient.
The location was very convenient and the room was clean and comfortable. It definitely met our expectations.
Stayed in August 2024
Reviewed: 19 July 2024
Qianyun
Germany- Shower head broken the first day - WiFi doesn't work for one night - need to pay 10€ per bed to change the bedsheets if you book multiple times
Big room, clean toilet
Stayed in July 2024
Reviewed: 4 July 2024
Devrim
AustraliaBathroom detached from apartment room is slightly annoying but not too bad as it is just the next door over.
Room had a kitchen and was big enough to walk around and not be crammed. Good location relatively close to train station. Bathroom was nice and room was nice.
Stayed in July 2024
Reviewed: 25 June 2024
Dezire
South AfricaIf you don't want to share a bathroom this is not for you.
Accomodation was clean and neat. Aircon works well and bathroom was just across the room. Good communication. All sights are walkable.
Stayed in June 2024
Reviewed: 7 June 2024
Duncan
AustraliaRoom was on first floor adjacent to a complicated traffic intersection, which is very busy during morning and afternoon peak hours. 3 police officers assist traffic control at this time. I was up early to explore and the noise in the afternoon was bearable. Small supply of coffee was in adequate. Some UHT milk in the fridge would be welcomed by a weary traveller.
Room is in good location, 15 minutes easy walk to train station and city centre. Many points of interest close by. Bakery and Cafe on nearby corner, good mini market 3 minutes walk. Many trattoria and cafe close by. Room and shared bathroom were very clean and functional. Good wi fi and small desk. Host was very helpful, answered messages promptly and followed up with me after my arrival. Instructions for unattended entry were very good.
Stayed in June 2024
Reviewed: 17 May 2024
Marek
United KingdomNo staff on premises, so the stay feels very impersonal. But they were responsive on the booking chat, which was helpful.
Good location, just outside the historic centre. Clean space, rooms were decent size. Good quality for the price compared to many other places in Florence.
Stayed in May 2024
Reviewed: 11 May 2024
Janice
AustraliaHard to find as booked Paraiso not buonarotti
Location
Stayed in May 2024
Reviewed: 15 April 2024
Çetinkaya
TurkeyThe only negative aspect was that the people staying in the other room, where we shared a bathroom, was not clean and was not cleaned on our second day. Also, the next room made a lot of noise and we were disturbed because the insulation was poor.
The owner of the facility had very good communication with us. Also, the facility was as in the images and its location was good.
Stayed in April 2024
Reviewed: 27 July 2025
Ryley
New ZealandThe bathroom was separate to the room, we also had to share a bathroom with another room, so we could’ve leave our things in the bathroom. Also the bathroom is tiny! The shower is so small. Hard to get changed in the bathroom because of the size, but you also don’t want to have to walk out in the hallway because you could run into other guests.
Bed was comfortable, okay location, nice staff
Stayed in July 2025
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content