Reviews of The Gritti Palace, a Luxury Collection Hotel, Venice 5 stars
Campo S.Maria Del Giglio 2467, San Marco, 30124 Venice, Italy
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Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewAmazing hotel . Great location Fantastic staff
Nothing
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewEverything about this property is excellent. The location couldn’t be better. Close to all the main attractions that we and the views were amazing but not right in the super touristy area of San Marco. Wonderful outdoor dining for all three meals of the day. The staff was amazing, very friendly and helpful for everything. They arranged a private tour for us in a glass studio in Murano. The room is a generous size for a European standard room and bathroom was beautiful too. The lobby and public areas are well appointed and the whole place feels very Venetian.
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe hotel was excellent; the service too….. but why, on a Saturday morning in early May, was the outside terrace unavailable for both Dinner (Friday) and Breakfast Saturday; and why, when guest choose to stay at a 5 * expensive hotel in the centre of Venice, do you have contractors at the hotel sanding the terrace at 7.30am on the Saturday, whilst guests have breakfast facing them. This was so, so disappointing - and entirely unexpected
Dear Mr. Jamie, Greetings from Venice. Thank you for sharing your thoughts. I was truly sorry to read that part of your experience fell short of expectations. I understand how disappointing it must have been to find the terrace unavailable and to notice maintenance work taking place while breakfast was being served. May is such a beautiful time to enjoy Venice outdoors, and we regret that this aspect wasn’t as you had hoped. Please accept my most sincere apologies. The work you mentioned was part of a planned maintenance program that, due to the nature of the treatment, must be carried out during the dry season. That said, we are fully aware of how important every moment of our guests’ stay is, and while this reasoning doesn’t make the experience any less intrusive, especially at breakfast, your feedback is a valuable reminder of how even well-intentioned improvements can negatively impact a stay when timing isn’t perfect. I assure you we are taking it seriously and reviewing how to better manage such interventions moving forward. I truly hope to have the chance to welcome you back on a future visit with the terrace at its best, and the experience you were hoping for. Warm regards, GIOVANNI CELLERINO GENERAL MANAGER THE GRITTI PALACE A LUXURY COLLECTION HOTEL, VENICE
Dear Mr. Jamie, Greetings from Venice. Thank you for sharing your thoughts. I was truly sorry to read that part of your experience fell short of expectations. I understand how disappointing it must have been to find the terrace unavailab… Show more
Reviewed: 21 April 2025 · Stayed in March 2025
Verified reviewAmazing staff. Very knowledgeable. Great location.
Reviewed: 16 April 2025 · Stayed in March 2025
Verified reviewThe best in Venice! Top location, tradition, excellence, wonderful services.
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewSuperb location on the Grand Canal and just a few minutes walk to San Marco. The hotel is incredibly comfortable and the staff are very friendly and helpful. Service was impeccable. As we were celebrating our wedding anniversary during our stay, to our considerable surprise they delivered a beautiful cake to our room.
Nothing.
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewgreat location and fabulous old style hotel the staff were exceptional , breakfasts on the terrace over looking grand canal were exceptional
no access to roof or pool as this is exclusive for the penthouse suite
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewThe location, the charming staff and the excellent dining.
Zero
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewExceptional
Free upgrade
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 February 2025 · Stayed in February 2025
Verified reviewExcellent breakfast. Beautiful terrace that catches the sun all day. Such friendly helpful staff
No kettle or coffee maker in the room (due to fire regs)
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewThe staff at the Gritti Palace are incredible, accomodating, friendly, polite, they remember you from last time, not like you are just a number & believe me in Venice that is not a common thing!
The vegetarian club sandwich fell a little short of my last one, but given this time we stayed it was the beginning of Carnivale when Venice is drowning with tourists its a little to be expected.
Reviewed: 24 January 2025 · Stayed in January 2025
Verified reviewRestaurant staff and food was excellent. Plus the staff overall.
That the holiday ended!
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewThe Gritti Palace is one of the ultimate luxury stays. It's location in a restored 15th century palazzo on the Grand Canal really is unparalleled. The rooms are gorgeously styled, like the rest of the hotel, comfortable and pure luxury. Service throughout the stay, from check-in to check-out was exceptional. Concierge was an excellent help in organising various experiences for us. We also made sure to take part in the Culinary School hosted at the hotel with one of head chefs - a brilliant experience in itself. The bar is beautiful and has a range of excellent and creative cocktails - my favourite is the Wild Fennel Martini! The restaurant was stunning at dinner and at breakfast. Fabulous all round, zero regrets.
Perfect stay - nothing to improve.
Reviewed: 3 December 2024 · Stayed in December 2024
Verified reviewEverything was exquisite.
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewAmazing location! Best that Venice has to offer. Impeccable staff provided over the top, one of a kind experience of a lifetime. This hotel is a must do, to hit everything on your Venice dream bucket list
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewGood location
Nothing
Reviewed: 10 October 2024 · Stayed in October 2024
Verified reviewComfortable
They did not answer my 3 emails inspite of the fact that I already paid full price.