The location of the hotel makes getting to and from Palermo (which has a lot to recommend it) challenging. My suggestion would be to run the shuttle mode frequently and earlier and later than it is currently. Other note is that there didn’t seem to be any poolside drinks service.

The hotel is absolutely beautiful. It’s a stunningly restored Liberty style villa and you can tell a lot of care has gone into it. The breakfast was excellent. The staff was super warm and helpful. The whole place feels like an oasis from Palermo.

Stayed in August 2025

Small Pool with limited opening hours (starting only at 9 a.m.)

Wonderful Premises in historic Park - very attentative staff

Stayed in July 2025

Food choices

So much, the room spectacular the staff impeccable. Drinks that were artisan, I never drank anything like them,

Stayed in July 2025

Lunch and dinner choices

Stunningly beautiful

Stayed in July 2025

That I was close to the sea and and there was no entrance , definitely should make available for the hotel

Hotel just exceptional, staff couldn’t do no more always a smiling face, breakfast Great , we ate lunch and dinner once really lovely.

Stayed in July 2025

Nothing

Great staff x facilities

Stayed in June 2025

We went on our honeymoon to Villa Igiea but were quite surprised that the hotel didn’t try to recognise the special occasion for us at all.

The hotel is refurbished to a very high standard and the staff are very attentive.

Stayed in June 2025

All

Stayed in May 2025

Don‘t get my evaluation wrong this is a suoerb luxury hotel with excellent service and rooms. But, … the misleading information about kids club and activities (not available in this Rocco Forte) much annoyed us, and we did not get any explanation or discount or upgrade, or even an apology. The beloved and frequent Trump gesture (thumbs up) of all restaurant staff was totally inappropriate. And the closeby shipyard is quite noisy 24/7, which they try to hide by omnipresent music, nothing that can be done about it but not optimal. Although optional, including 5% sercice charge on the full price, including restaurant bills that already included tips, is not common. At price levels like these, everything should be perfect.

Stayed in April 2025

Bar prices are extortionate compounded by a 15% service charge in the bar and the dining room. When I mentioned this on check out all service charges were removed without complaint. That was impressive.

Great location. Good views. Delightful and very well trained staff.

Stayed in February 2025

The locale outside of the property perimeter was uninspiring.

Handsome, sumptuous, stylish.

Stayed in January 2025

No later evening shuttle into town or back to the Villa. No Spa/Sauna?! And it's impossible to take a long soak in the bathtubs as they are topped by hard marble with sharp edges

Excellent Service staff, Large Rooms, Breakfast Buffet

Stayed in January 2025

Little that I did not like, but would have loved more food options.

Loved the service and the room. Location was also great. It was blissful to sit on the terrace and just look at the view.

Stayed in January 2025

The only small 'con' is that the location is not walkable to downtown Palermo. But it is a very short Uber/taxi ride away (and the hotel has a shuttle, we just preferred to go places on our own timing) - and those services are easy to get/use..

From the moment I booked this trip to celebrate my husband's 60th birthday, until the day we left, it was a terrific experience. I need to call out Francesco, the Concierge, who went above and beyond helping to arrange a private tour guide/car for a day; and a fishing excursion, and a car transfer to Taormina when we left. He also had excellent restaurant recommendations. Back and forth emails for a couple of months prior to arrival and then when we met him on site he continued to help us navigate our stay. The whole staff was amazing! Welcoming. Remembering us when we came for breakfast, or drinks in the evening. We truly felt special and part of the 'family'. The service at Villa Igiea is overall the best I've experienced and I do stay at many 5-star/luxury properties. I am a Global Marketing Events Director for a major consulting firm and host VIP events all over the world. (Just so you know I have experience, ):-).Thank you for the royal treatment. Our suite was spacious, tasteful, so comfortable. Always kept clean, turn down service, etc. Additionally - the front desk honored my request for a French Balcony - and our view was spectacular. Meals: All were wonderful, delicious, flavorful, fresh. We happily dined with you for every meal more than once, including a very memorable dinner. Spa: Wonderful few hours being pampered by body treatments. it was heaven.

Stayed in November 2024

Being British, we enjoy our cup of tea first thing in the morning and late afternoon! Whilst the room had a kettle and tea bags, there were only coffee cups and no milk jug. Milk was provided on request and could be kept in the refrigerated drinks compartment. The coffee cups were not really suitable and once used often disappeared and only replaced upon request which was a bit frustrating. The hotel management might consider providing tea cups / fresh milk for UK guests. Also, the TV channels had little of interest for English speaking guests - BBC World, CNBC, etc. - mainly news channels whereas there were plenty of Italian and German entertainment channels. Providing a smart tv to allow guests to stream channels such as Netflix via their mobile phones would be an improvement.

Excellent staff. Very friendly and courteous. The restaurant waiters were top quality. The manicured gardens and view over the harbour were beautiful. Eating on the terrace was a lovely experience and the heaters made eating there in the evenings possible even in November. The complimentary shuttle bus into the centre of Palermo was essential because there was nothing outside of the confines of the hotel to visit.

Stayed in November 2024

More varieties of tea in room - include herbal teas.

Breakfast was excellent. Bar and terrace beautiful. Lovely views. Very comfortable bed.

Stayed in November 2024

One may say that it is far from the city center but the free shuttle from the hotel makes it very easy I.e., 15 min

Everything - the stunning venue, the views, the amazing food, the to-die-for drinks, the amazing staff.

Stayed in October 2024

Just a little far from Palermo centre and that there was an automatic 15% surcharge added to our room everyday as a tip for the staff.

Loved the room and facilities. The breakfast staff, pool staff were all so wonderful and helpful💕

Stayed in September 2024

The restaurant and the pool

Stayed in September 2024

The hotel's amenities were a bit underwhelming, the view of the water wasn't the best and in terms of value for money it didn't feel as luxurious as we had hoped.

Amazing breakfast, lovely wine, comfy bed, super clean, great service.

Stayed in June 2024

All good.

Beautiful property. Staff are very attentive. Nice breakfast buffet. Great bar.

Stayed in August 2024

The property is beautiful, located on the sea. The decor is stunning. And the vegetation and fresh flowers in the hotel are delightful ! The pool is fabulous - large, clean, perfectly heated. And the service is by far the best we have ever experienced. We are fortunate to have stayed in Four Seasons, Ritz Carlton’s and small boutique hotels. The service here is the best! Florio Restaurant for dinner and breakfast was wonderful, as was Alicetta for lunch. One night we hung out at the bar…..is there a more beautiful bar anywhere? We only stayed four nights as we were moving onto other parts of Sicily. We so wish it was longer to enjoy the staff and property.

Stayed in August 2024

No complaints at all

Everything

Stayed in August 2024

Difficult to find read for improvement !

Stunning situation, amazing property and rooms, fabulous staff with greatest attention to detail. A place I highly recommend

Stayed in May 2024