Like it all!

Service is outstanding, friendly and warmth on the attention and willing to help ans easy any question or request! Hotel is just incredible.... rooms are beautyful, modern and functional as well as spacious!

Stayed in August 2025

There’s nothing we didn’t like.

The facilities were beautifully updated and the newer areas were fabulous. We loved the spa, pool and the beach club has amazing views!

Stayed in August 2025

Typical Italian trend design. Design goes before functionality. You need a 3 hours course to find out turn on of lights . Wine by the glass selection is bad . The " beach " area is lots of concrete, not cozy , not free for hotel guests. Pricing levels gold , platinum...weird . Design failure

Excellent staff Perfect service Great fb

Stayed in August 2025

Friendly people

Excellent service

Stayed in July 2025

We should have stayed longer

A lovely place for such a lovely location. Everything was spectacular, especially the view, accommodations and staff. We look forward to returning to Lake Como and staying at this hotel again.

Stayed in May 2025

The hotel was one of the best hotels I have ever stayed in. The location, the staff, the suite, the restaurant were absolutely amazing.

Stayed in July 2025

Nothing

Excellent from all aspects. Truly luxury hotel with best staff ever

Stayed in June 2025

Service was impeccable! Every staff person at the hotel was kind, helpful, knowledgeable and truly cared about our experience. They upgraded our room so that we could be near to our sons. We made reservations for a boat ride and changed plans about 10 times and they were so patient with us. Again, because they wanted to make sure we had a good time. The food was amazing, the breakfast was the best spread we’ve ever had. The spa was just insane. So nice and upscale, but it was not pretentious. Overall it was the best hotel we’ve experienced and we are definitely going back.

Stayed in June 2025

We were in the new building, long walk in my opinion, cold atmosphere but all in all was good

Well maintained facilities, breakfast, comfy beds, enjoyed so much the singer in the night

Stayed in May 2025

The customer service was amazing from the moment we arrived till we departed. The staff are so accommodating, they upgraded us to the next room which was very lovely of them. Throughout the stay the staff have been the best. The food and the facilities are amazing..

Stayed in May 2025

Only 1 restaurant operational at time of stay.

Everything!

Stayed in March 2025

There was nothing that we did not enjoy. Our entire experience was wonderful.

One of the standout aspects of our stay was the incredible staff, who were not only professional and attentive but genuinely kind and eager to ensure our comfort. From check-in to check-out, we felt cared for in a way that was both personal and seamless. Lorena, the division manager, went above and beyond—personally attending to our every need with such grace and sincerity. She checked in on us daily, made thoughtful recommendations, and truly made us feel like VIP guests. Her attention to detail and genuine hospitality were highlights of our entire trip.

Stayed in April 2025

Elegant hotel with a more than helpful staff!

Stayed in April 2025

Nothing. We loved everything.

Everything about Grand Hotel Victoria was excellent. The customer service was excellent. The hotel is amazing, and the spa was out of this world. We have been a lot of places and GHV is now our favorite.

Stayed in October 2024

Nothing

Incredible 10/10 would stay again & again!

Stayed in October 2024

Nothing

Fantastic property with the best and most welcoming staff

Stayed in September 2024

Very surprised as a resident to be charged to use the hotel’s beach club.

Staff were excellent. Breakfast was superb. Location sublime. Excellent Spa. Very good welcome and checkin and car valet

Stayed in September 2024

Our recent stay at the Grand Hotel Victoria Concept & Spa in Lake Como was nothing short of spectacular. This hotel, recently refurbished with top-quality materials and cutting-edge technology, redefines luxury and comfort in every aspect. From the moment we arrived, the staff's attention to detail and warm hospitality were evident. They made every effort to ensure our stay was as enjoyable and smooth as possible, adding a personal touch to their service that made us feel exceptionally welcomed. The location of the hotel is absolutely fantastic, boasting stunning views over Lake Como that are truly postcard-worthy. Waking up to the serene beauty of the lake each morning was a highlight of our stay. The facilities at the hotel are impeccable. Our room was not only aesthetically pleasing but also featured a supremely comfortable bed and state-of-the-art amenities, creating a perfect retreat after a day of exploring. The entire hotel showcases a blend of luxury and modern design, with every corner and space thoughtfully planned out. For those who enjoy staying active, the gym is well-equipped and spacious. Additionally, the hotel offers an exclusive beach club and an inviting pool area, making it easy to relax or enjoy a variety of water activities right on the premises. Dining at the hotel was another delight, with a range of options to cater to all tastes. Each meal was an experience in itself, combining exquisite flavors with scenic dining settings. Overall, the Grand Hotel Victoria Concept & Spa is more than just a place to stay—it's a destination. With its luxurious amenities, exceptional staff, and breathtaking location, it’s a hotel where you can truly indulge in the best that Lake Como has to offer. Whether you’re looking for relaxation or adventure, this hotel promises a memorable and lavish experience.

Stayed in July 2024

nothing

decor beautiful inside and stunning gardens and exquisite views of the lake.

Stayed in July 2024

Really nothing not to like

Hotel was wonderful as well as it’s location

Stayed in May 2024

Hotel room was very well furnished/decorated, the hotel and rooms are all very modern in style (while many luxury hotels in Como are not), and the staff were incredibly helpful. The spa was also a real highlight - incredible!

Stayed in May 2024

The hotel is very modern. It is very clean and well laid out. The spa facilities are absolutely fantastic!! The staff were absolutely wonderful. They could not do enough for us whilst we were staying. The views of the lake were breathtaking.

Stayed in April 2024

Absolutely stunning hotel - so above and beyond in everything! Not just 5 star

Stayed in April 2024

We felt like the staff was on us all the time, it was a little overbearing. The shower’s didn’t drain properly. The are just a couple of things we experienced, but in know way do I want the hotel to think that are stay was average. Far from it, the hotel and staff was amazing.

The breakfast was amazing, rooms were equally as good. The whole hotel was great!

Stayed in May 2024