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  5. Reviews of Grand Hotel Masseria Santa Lucia

Reviews of Grand Hotel Masseria Santa Lucia 4 stars

s.s. 39 Km. 23,500 Località Costa Merlata, 72017 Ostuni, Italy

#39 of 46 hotels in Ostuni

Guests' Choice

Review score

Based on 33 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 5 September 2025

    9.0
    A beautiful location in an outstanding beach town in Puglia
    • Leisure trip
    • Group
    • Superior Double or Twin Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Sometimes the van to the beach was late in picking up the guests

    The proximity to the beach

    Stayed in September 2025

  • Reviewed: 26 August 2025

    9.0
    The hotel was a great
    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View
    • Stayed 4 nights

    The tap water was not drinkable as warned by the hotel therefore bottled water had to be purchased continuously at considerable expense. Suggestion to provide drinking water to hotel guests or at least large bottles at discounted prices.

    Close proximity to the sea. Pool excellent. Beach bar and pool bar good value light lunches. Room spacious big comfortable bed.

    Stayed in August 2025

  • Reviewed: 18 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights

    There was no beach access to a sandy beach that we could find. The beach was a long walk from the main hotel also. Only a set menu at lunch which was alittle disappointing. The hotel is in a quiet area about 15 min drive from Ostuni. Road is dark in certain parts later in the evening. Room was small and "garden area" was very small and over grown. We asked to move rooms and were accommodated but the garden area was the same in the new room. There was little atmosphere in the bar and some of the bar staff were rude when you asked for drinks. Overall the hotel was good but would like more choice for lunches and if it was closer to the main town.

    Nice clean and modern hotel. Very good breakfast options. The pool was large and nice. Good parking but you need a car to visit Ostuni town center.

    Stayed in June 2025

  • Reviewed: 15 July 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double or Twin Room with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    Rustige ligging - wellness

    Stayed in July 2025

  • Reviewed: 15 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    Airconditioning wasn't working well, ... it was very hot in our room.

    Hotel with full size swimming pool, big parking, private sun bathing facilities near sea.

    Stayed in June 2025

  • Reviewed: 31 August 2024

    8.0
    Would book again if the food was better.
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 3 nights
    • Submitted via mobile

    Restraunt food could be better.

    Pool , spaciousness of the property ,

    Stayed in August 2024

  • Reviewed: 5 September 2023

    7.0
    Nice location, nice swimming pool, nice room and very kind housekeeping, on the other hand find the staff tired and with
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Patio
    • Stayed 1 night
    • Submitted via mobile

    Entertainment only one night and finishing early. Bar closing early. The beach although you have coach transfer, is slightly dangerous upon arrival as there are stiff stairs and for disable people is no very practical

    We loved the room and swimming pool

    Stayed in August 2023

  • Reviewed: 27 July 2023

    7.0
    Lovely location but overpriced stay in a masseria that requires maintenance
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 2 nights
    • Submitted via mobile

    The complex would require some maintenance as facilities are quite old. Breakfast was way below standards with coffee and juice from a machine, and very simple and small choice of cheese/meat etc… staff not super friendly and not good at speaking English.

    The location was great with private sandy and rocky beach.

    Stayed in July 2023

  • Reviewed: 16 July 2023

    7.0
    Nice hotel with great syn and bath experience
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Birgings but the hotel existens. No other restaurants available. No super market. The staff was not so interested in helping Englagård speaking. The food was terribke ned reminded me about a school cantine

    Velande and spacy rooms. Big pool and exciting varje from the cliffs at the ses

    Stayed in July 2023

  • Reviewed: 28 May 2023

    8.0
    An interesting stay with great food
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Hedge around our terrace too close and thick. It did smell nice though.

    Lovely fresh fruit under citrus trees

    Stayed in May 2023

  • Reviewed: 17 October 2022

    7.0
    shame about the doors and gates
    • Leisure trip
    • Group
    • Double or Twin Room with Patio
    • Stayed 1 night
    • Submitted via mobile

    the doors to rooms were difficult and gates to private terrace look like prison complex. Spa things not included and expensive.

    location, lovely little walk down to good coves for swimming

    Stayed in October 2022

  • Reviewed: 23 September 2022

    9.0
    Great staff
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 2 nights
    • Submitted via mobile

    Great stagg, thank u for delivering our ID to another town.

    Stayed in September 2022

  • Reviewed: 5 September 2025

    6.0
    Good but cannot recommend.
    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Wifi inexistant…. Too slow Rooms very outdated (1980 style) Patio for breakfast and dinner is swarmed with bees… dangerous(allergic) and very annoying x10 in my breakfast plate…! Should be easy to solve! This is absolutely not acceptable for a 4 stars hotel!

    Piscine Breakfast was good Goodbye gift Help for luggage in/out Live musicians at night

    Stayed in September 2025

  • Reviewed: 18 July 2025

    10
    Amazing hotel at the top
    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect

    Everything is perfect. Swimming pool and breakfast second to none. Congrats Special mention to Valentina , very kind and helpful

    Stayed in July 2025

  • Reviewed: 9 July 2025

    10
    The staff were exceptional and couldn’t be more helpful
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It was beautiful and so clean

    Stayed in July 2025

  • Reviewed: 27 June 2025

    4.0
    Rubbish overpriced and spa rarely open and does not allow 16yo to use! Absurd.
    • Leisure trip
    • Family with young children
    • Double Room with Patio
    • Stayed 1 night
    • Submitted via mobile

    Said accepted dogs and then when we arrived said they didn't . We went there as the ladies wanted a Spa session. Closed in early evening. Booked for the following day then told our 16yo daughter not allowed to use the facilities. Pathetic. A complete waste of money. Lousy breakfast an surely Staff. Don't stay here!

    Good position but pool Closed and full of a conference.

    Stayed in April 2025

  • Reviewed: 20 June 2025

    10
    Beautiful resort away from the noise !!
    • Leisure trip
    • Couple
    • Double or Twin Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike - a great resort for 1, or more, nights !!

    A lovely peaceful, resort with comfort style and good facilities. If you have a car and want a great place to get away from the hustle, look here !! With only one nights stay we felt like we were welcomed like old friends. Staff are great, the complex is super, breakfast was 👍 and the POOL is magnificent. A fantastic Hideaway.

    Stayed in June 2025

  • Reviewed: 13 June 2025

    3.0
    Not enjoyable hotel.
    • Leisure trip
    • Group
    • Superior Double or Twin Room with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    The service was not good, rude staff, no one will advise you on the places to visit unless you order their transfer. We found some restaurants while decided to walk on our own and staff was saying there’s nothing in the area. You can’t stay in the property after the check out even if your flight is late. No one informs you about tax for first 5 nights in the hotel. A lot of bad surprises. The quality of food in the restaurant was bad, especially given the price.

    We liked the pool area and the sea side.

    Stayed in June 2025

  • Reviewed: 23 September 2024

    5.0
    Overpriced for what you get
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very poor breakfast, beachbar and poolbar were not open, one day the pool was also not accessible as they had private event in the evening. Outdated interior.

    Stayed in September 2024

  • Reviewed: 11 August 2024

    10
    We’ve been coming to Masseria Sta Lucia for over a decade and it never disappoints!
    • Leisure trip
    • Family with young children
    • Superior Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Pool needs a bit of a clean but that is a minor quibble. Overall nothing really negative.

    Comfortable, relaxing, stylish, delicious food. Most of all: the massive pool

    Stayed in August 2024

  • Reviewed: 12 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 3 nights
    • Submitted via mobile

    Towels in the guest rooms Breakfast Lobby area

    Location Pool

    Stayed in July 2023

  • Reviewed: 29 May 2023

    1.0
    they wanted to chatge us €1 per coffe casual in the room extra. not great fir a 4 star. they offered to change the room
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 1 night
    • Submitted via mobile

    the Air Con did not work and they could not fix it. there was no coffee or tea . and now hot water just Luke warm.

    location and pool

    Stayed in May 2023

  • Reviewed: 29 September 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double or Twin Room with Patio
    • Stayed 1 night

    Pool was big and beautiful but very cold, even in September. The hot tub is not part of the hotel. It is part of the spa and you have to pay to use it. We drove down to the beach club down the street and it was wonderful. The breakfast was mediocre.

    Stayed in September 2022

  • Reviewed: 21 September 2022

    5.0
    ok but not coming back i think. a bit too pricy for what you get
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Patio
    • Stayed 5 nights

    breakfast: not good orange juice, you need to ask for eggs/bacon - no menu on the table. pool: not heated

    clean room

    Stayed in September 2022

Showing 1 – 25

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