Hard pillows. One guy at the front desk was older and not very helpful. He didn't have a TV channel guide and didn't know which channels might have sports. With 100 channels, it was VERY slow to determine that channel 64 was the Suoer Tennis Channel. The TV was small and hard to see from the beds. Another younger guy was very helpful with recommending restaurants and sightseeing tips.

The breakfast was amazing. We were offered cappucino, plus there was strong excellent coffee where we could serve ourselves. Excellent juices and fruit. Plus a couple of hot items, which may change. Ours were scrambled eggs and american-style bacon. Plus wonderful fresh sweet and savory croissants. Our room (405) was large but the pillows were large and very firm. We asked for soft pillows but none were available. The A/C worked well. The electricity outlets were not convenient. They were under a table so we had to use our phone flashlights to see how to fit our adapters and converters. Would be nice to have an outlet that is table-height.

Stayed in August 2025

The shower needs upgrading. There was nowhere to put soap or shampoo & the floor was dangerously slippery. There were no tea or coffee making facilities in the room. The bed or mattress needs upgrading to a more comfortable option.

My outside balcony with a lovely view over the old city.

Stayed in August 2025

The location was ideal, right in the heart of the city.

Stayed in August 2025

Great location: very quiet but a few minutes away from the duomo. Fantastic terrace to enjoy the evening breeze. It would have been a perfect location for breakfast.

Stayed in August 2025

was not easy to find the hotel, the employee of the nightshift patiently lead me to the hotel, veeeery nice and helpful person!! The room was a bit old but big and calm, breakfast was ok, specially when they briught extra fresh fruits late into the breakfast time

Stayed in July 2025

Great location, lovely hotel and fabolous breakfast. Great rooms and wonderful, helpful staff. Sadly we only stayed for one night. The rooms where clean, spacious and we even had a balcony.Good value for money i will higly recommend this hotel if you are visiting Orvieto.

Stayed in June 2025

No bath tub. Their email got hacked and their communications were bad. Room not nicely furnished.

Great view. Balcony. Good storage facilities. Good location. Friendly and helpful staff.

Stayed in June 2025

No shelf in shower

Beautiful property , very helpful reception staff- took our bags up , which was extra helpful with the lift not going all the way to 5th floor. Lovely cool lobby to wait in while our room was prepared and enjoyed a perfect Aperol Spritz for only €5.

Stayed in June 2025

Room furniture looks like IKEA

Good location

Stayed in May 2025

Beds were not configured as twin room when we arrived but staff provided linen for us to do.

Great location and large room.

Stayed in May 2025

Great staff.

Stayed in May 2025

Not a thing!

Grand Hotel Italia, Room 504 was lovely, with a comfy bed, a large terrace with table and chairs, a city view, and very close to the center of Orvieto. We also had slippers and robes. AND the breakfast was delightful with helpful, gracious, hotel staff.

Stayed in April 2025

Wifi

Excellent breakfast, perfect location. Bed comfort wasn't great and the wifi was very poor.

Stayed in October 2024

large but hard bed and hard pillow.

it was perfect location middle of Orvieto. great breakfast. really helpful staff.

Stayed in September 2024

The reception staff were efficient but not exactly friendly or welcoming. No lift to the 5th floor & on leaving the lift entrance was blocked by cleaning equipment. We found a significant amount of dried bird mess on the outdoor seating on the balcony which we had to clean as we didn't want to complain & then wait for a cleaner. The shower has no tray to store shampoo etc. No shampoo was left for us to use only shower gel. Some scuffing to the walls which made the room feel shabby. Breakfast overall was ok, the hot food wasn't great. No wi-fi on the 5th floor which is unacceptable. For the money paid for a superior room, we expected more but for one night, the view made up for these issues.

We stayed for one night & found Orvieto utterly charming.The view from the Hotels 5th floor is incredible, and the marble staircase leading up to the rooms is beautiful. Our room (5th floor), bed along with the bathroom was spacious & comfortable. The hotel has a classic italian grand house area by the reception, well maintained & impressive on entrance. The hotel itself is well located just a side street away from the busier area, very peaceful. The server at breakfast was the friendliest person we met at the hotel, welcoming & attentive.

Stayed in September 2024

Nothing!

Very comfortable beds! Staff very helpful! Recommended a really good restaurant around the corner from the hotel. Massimo (?) from the front desk went to the parking lot with is to help us with parking our car.

Stayed in July 2024

There is nothing to dislike!

we loved everything about Grand Hotel Italia! The room was wonderful — clean, spacious, comfortable bed, and a balcony! As great as the room was, the staff is the real star as they went above and beyond any levels of service one might reasonably expect; twice leaving the building with us to help us find locations we had missed. TRULY WONDERFUL! and, the included buffet breakfast was the best we’ve had during our month of travels through Italy. Grazie Mille!

Stayed in June 2024

Room was on top floor (5), but elevator only goes up to 4th floor.

Comfortable room, great roof patio with nice view.

Stayed in June 2024

Nice place with good facilities. Was good to have the terrace with views

Stayed in June 2024

Great location. Wonderful hotel. Friendly staff. Wonderful breakfast.

Stayed in May 2024

Elevator malfunction...door would not open when we arrived at our floor. Staff said to "be patient"...we waited and then I decided to force the door open...it worked and we got out. Took the stairs from then on...

Location, food and staff

Stayed in May 2024

Great location- central & quiet. Lovely spacious light modern room on top floor with fabulous views. Modern bathroom that needs holder in shower for toiletries. Plenty of storage & comfortable bed. Wifi kept dropping out. This is a four star hotel that should have reliable & very secure wifi throughout. Urgent need of upgrade. Very good breakfast with plenty of choice & quality. All staff friendly & helpful.

Stayed in May 2024

Location and excellent breakfast with fresh fruit, eggs, bacon, pastries and coffee.

Stayed in May 2024

the sound isolation within the hotel is a disaster. you hear every movement outside your room very loud. the breakfast is served in a room without any windows which has absolutely no charm.

the view from our room on the 5th floor was wonderful. the room itself modern and clean. the situation of the hotel in the city center is great too.

Stayed in April 2024