Reviews of Chaberton Lodge & Spa 4 stars

very nice, in the end quite a bill

Position A+

We had a truly lovely stay at Chaberton Lodge. Firstly, we were met enthusiastically by the hotel's resident dog which was an absolute delight. The staff are wonderful, helpful and accommodating. There is a shuttle that is always available and an extra special thanks must go to the gentleman who drops and collects us. He is always available and helpful - thank you! Breakfast is superb, with gorgeous views of the mountains. The lobby is warm and cozy with a large welcoming fire and live music in the evenings. We thoroughly enjoyed our stay and would certainly recommend! Also super close to the town (walkable 5 - 10 mins).

One small suggestion would be to have more light in the bedrooms.

Excellent breakfast Rooms very tired and poorly furnished Quite depressing no colour

The living room

Small rooms

We loved staying in chebreton lodge, the craw was nice, the hotel is well built and we had a room with a stunning view to the mountains, breakfast was great, spa wa fun and relaxing . all and all, fantastic experience

It was a bit off season

We left very early AM so the staff made a takeaway breakfast. It was fantastic.

Nothing.

The service matched the amazing views and food was excellent.

The staff were lovely, helpful and attentive. Same can’t be said for the owner. He wasn’t particularly friendly !

Rooms were quite dark and small

The black Labrador and Andrea who was fabulous and transporting us between lifts etc Location was brilliant

The spa is extra cost and not included in the room rate. No menu for breakfast. Bathrooms seriously need refurbishments. Majority of staff were not very attentive. Service was extremely poor, with exception to the head waiter in the restaurant, along with Andrea also. Wi-Fi was intermittent, particularly on video work calls.

staff location bar and breakfast very friendly and efficient shuttle to and from ski lift. Lovely Dog

room bit small and hot and no bath also spa charge excessive

This is a hard review to write, and not one I would ever want to. But I feel it important to warn others. If I can avoid you having a similar experience, this is worthwhile. This was the worst experience I’ve ever had at a hotel. I’m a frequent traveller who is very happy in both fancy and humble hotels. This was a different experience. The room was tiny (smaller than photos), no privacy at all for guests. The spa cost extra, and smelt of urine. And - worst of all - I got bitten by bed bugs, causing a severe allergic reaction, then abused by the manager. Now, you might say bed bugs could be a one off. Perhaps. The issue was, when my partner and I raised this with staff, it wasn’t taken very seriously. There was barely an apology, except for the cleaning staff who was helpful and gave me some steroid cream to help. It was clear this happens a lot… When we asked for reasonable compensation - three days of our trip ruined by having to apply cream - the manager refused and got extremely abusive. He threatened us, and even tried to get us to sign a hastily written NDA (!) to not write a bad review. We refused, and did eventually reach an agreement with the hotel and Booking.com. But then, after we left, the manager backed out and repeated multiple lies about the trip. I could write more - and I suspect the hotel will reply to this review with another pack of lies. I’m just glad my rashes have now (finally) cleared up. But - all in all - this was an awful experience, one I wouldn’t wish on my worst enemy. The location is nice, but just go stay elsewhere where you have some privacy, it doesn’t smell of urine, and you won’t get bitten by bed bugs, or abused.

We loved the bar area with the fire. A beautiful setting

Nothing

A great team of hosts. Excellent restaurant, Life dinner music.

It would be fantastic to have a swimming pool.....