Hodnocení – Hotel Garni Ongaro 3 hvězdiček

I was expecting this review from someone like this! I could sue you for defamation! The customer had the premises opened at 6.40am by a waitress who was preparing breakfast. He verbally attacked the waitress by throwing a sheet at her, scaring her by screaming at her. When the employee called me I intervened to understand what was happening and went to the door of the customer's room who stood in front of me with a defiant attitude almost as if he wanted to come to blows, shouting at me that the bed wasn't right, pulling me in the room EMBARRASSING his partner who was half naked hiding under the covers, he wanted to make me feel the remaining sheet which didn't fit him and immediately asking for the money back, saying that there was noise and that the beds were small , I replied that we could solve the problems but I wouldn't give the money back. Since the customer did not calm down and continued to scream at 7:00 in the morning disturbing all the customers and since he was posing with a puffy chest and coming at me as if he was looking for a fight, I told the customer that we'll talk about it when he calms down. Later, once we met again, I proposed changing the room and the type of sheet, inviting the customer to maintain a more appropriate behavior and explaining that with that aggressive attitude he had scared the waitress, explaining that if there are problems and we can solve them we can talk to each other . The customer accepted the room change and continued his holiday. As for the comments on the dating of beds and sheets, I'll just say that the structure will be 20 years old next year and things are changed regularly also because with certain customers things don't have a long life, and the dimensions of the beds are standard and if he mattress fell off, which was highly unlikely, the problem wasn't the bed or the mattress but rather how they were used. I end by saying that the customer was reported to Booking.com anyway

I was expecting this review from someone like this! I could sue you for defamation! The customer had the premises opened at 6.40am by a waitress who was preparing breakfast. He verbally attacked the waitress by throwing a sheet at her, scar… Zobrazit více