Reviews of Boutique Hotel Galatea 3 stars
Via Genova 24, Rione Monti, 00184 Rome, Italy
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewWe loved the service of the staff. They are very helpful, friendly, and knowledgeable. They are also very well coordinated in their service, for example on the last night we told the staff we needed an airport taxi early the next morning. By the next morning, another staff member was already at the counter even before the opening hours of the reception of 7am to 11pm and she told us the taxi was waiting downstairs and that all the bills had been settled in good order. That level of service coordination is what sets this hotel apart in terms of service. Great job to the hotel team.
The room lock was hard to unlock and we had to ask the staff for help. Perhaps the hotel should lubricate the keyhole or maybe change the lock.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLocation was good for tourist activities with most walking distance or easy access (5 mins) to the metro. Friendly and helpful staff. Rooms were small but not an issue, like us, your using them as base for sightseeing and not much else.
Front desk isn’t open 24 hours which could be a problem if you’ve got a very early check out - you have to call another hotel for them to come and help.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewBrilliant location, lovely staff who were very flexible with dropping off bags etc., and quick to respond to messages. We were even treated to an upgrade because of our honeymoon! The breakfast was delicious as well, a mix of western and Italian. Thank you so much for having us.
Dear Sarah, Thank you for choosing us and for sharing your review on Booking.com We are really glad you had a nice stay with us and that you particularly enjoyed our location, the breakfast and the staff. We hope to have you again as our guest, would be a plesure for us! Best regards Front Office Boutique Hotel Galatea
Dear Sarah, Thank you for choosing us and for sharing your review on Booking.com We are really glad you had a nice stay with us and that you particularly enjoyed our location, the breakfast and the staff. We hope to have you again as our … Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect
Dear Sarah, Thank you for choosing Boutique Hotel Galatea and Thank you very much indeed for posting your detailed review. We really appreciate your beautiful review! We'll be pleased to host you again next time in the Eternal City! Best Regards, Boutique Hotel Galatea Team
Dear Sarah, Thank you for choosing Boutique Hotel Galatea and Thank you very much indeed for posting your detailed review. We really appreciate your beautiful review! We'll be pleased to host you again next time in the Eternal City!… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLovely hotel, rooms were very basic but they had everything you need, all within walking distance to all of the major sights. The staff were incredibly lovely and helpful. The breakfast was good value for money. Would highly recommend!
Dear Madeleine, Thank you for choosing us and for taking the time to share such a kind feedback. We are really glad you had a nice stay with us and that you particularly enjoyed our rooms, our location, the staff and our breakfast, we believe that these are our strenght! We hope to host you again soon! Best regards, Boutique Hotel Galatea Team
Dear Madeleine, Thank you for choosing us and for taking the time to share such a kind feedback. We are really glad you had a nice stay with us and that you particularly enjoyed our rooms, our location, the staff and our breakfast, we beli… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewLocation, spacious room, staff excellent, experiences proposed by hotel for free.
Breakfast, prosciutto was not fresh
Dear Reinis, Thank you for choosing us and for taking the time to share your nice feedback. We are glad you had a nice stay with us and that you particularly enjoyed our location, our room and our staff, we believe these are our strenghts. We hope to host you again soon Best regards, Front Office Boutique Hotel Galatea
Dear Reinis, Thank you for choosing us and for taking the time to share your nice feedback. We are glad you had a nice stay with us and that you particularly enjoyed our location, our room and our staff, we believe these are our strenghts… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewLocation is great. It was very clean. Overall very quiet.
Room was very dark, not enough natural light. Hallway noise can be quiet loud. I woke up to sound of the staff preparing tables for breakfast
Dear Maha, Thank you for choosing us and for sharing your feedback on Booking.com. We are glad you had a nice stay with us and that you particularly enjoyed our location, we believe this is one of our strenghts! We hope to have the chance to host you again soon Best regards, Front Office Boutique Hotel Galatea
Dear Maha, Thank you for choosing us and for sharing your feedback on Booking.com. We are glad you had a nice stay with us and that you particularly enjoyed our location, we believe this is one of our strenghts! We hope to have the chance… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewGreat location, gated entry so felt very secure. Staff were fantastic, room was very comfortable with 2 double beds as I was travelling with my daughter. The upgraded room was very much appreciated. The free tiramisu making class at their sister property was also a very nice experience. Would definitely return to this hotel.
N/a
Dear Nicola, Thank you for choosing Boutique Hotel Galatea and also for sharing your opinion on Booking.com. We are thrilled when we read positive comments like yours; we believe that the things you have pointed out in your review are definitely our strengths: staff, rooms, breakfast and location of course. We will be pleased to host you again next time in the Eternal City! Best Regards, Boutique Hotel Galatea Team
Dear Nicola, Thank you for choosing Boutique Hotel Galatea and also for sharing your opinion on Booking.com. We are thrilled when we read positive comments like yours; we believe that the things you have pointed out in your review are def… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewPerfect location - central, yet peaceful, in a quiet courtyard. Most sights, the metro, and Termini station were easily reachable on foot. My single room was cozy and the bed very comfortable. Breakfast was fresh. Coffee delicious! The staff were outstanding—especially Alice who was always friendly and welcoming. The hotel also offers tours through partners; I joined a night photo walk to the Pantheon which was a true highlight.
The rooms were a bit noisy which can happen in city hotels (if you are a light sleeper, don’t forget your earplugs). The tea bags in the room weren’t automatically refilled during my stay. Also, the air conditioning had to stay on which I personally don’t prefer when sleeping.
Dear Dana, Thank you for choosing us and for taking the time to share such a nice and detailed review. We are really glad you had a nice stay with us and we believe that the things you have pointed out in your review are definitely our strengths: our location, our breakfast and the staff of course. We really hope to have you again as our guest, it would be a pleasure for us. Best regards, Front Office Boutique Hotel Galatea
Dear Dana, Thank you for choosing us and for taking the time to share such a nice and detailed review. We are really glad you had a nice stay with us and we believe that the things you have pointed out in your review are definitely our str… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewAmazing friendly staff and great location.
Dear Erol, Thank you for choosing us and for taking the time to share such a nice review. We are really glad you had a nice stay with us and that you particularly enjoyed our location and the staff. Feel free to come back anytime you want to, would be a pleasure for us. Best regards Front Office Boutique Hotel Galatea
Dear Erol, Thank you for choosing us and for taking the time to share such a nice review. We are really glad you had a nice stay with us and that you particularly enjoyed our location and the staff. Feel free to come back anytime you want … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewgood space,window look out was enjoyable
I wished a bit soft pillows
Dear Guest, Thank you for choosing us and for taking the time to share such a nice review. We are really glad you had a nice stay with us and that you particularly enjoyed our location and. Feel free to come back anytime you want to, would be a pleasure for us. Best regards Front Office Boutique Hotel Galatea
Dear Guest, Thank you for choosing us and for taking the time to share such a nice review. We are really glad you had a nice stay with us and that you particularly enjoyed our location and. Feel free to come back anytime you want to, woul… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewLovely hidden gem, very clean and tidy with all staff willing to go the extra mile.
No faults
Dear Donna, Thank you for choosing us and for taking the time to share such a nice review. We are really glad you had a nice stay with us and that you particularly enjoyed our location and the staff. Feel free to come back anytime you want to, would be a pleasure for us. Best regards Front Office Boutique Hotel Galatea
Dear Donna, Thank you for choosing us and for taking the time to share such a nice review. We are really glad you had a nice stay with us and that you particularly enjoyed our location and the staff. Feel free to come back anytime you w… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewI had the best experience at Boutique Hotel Galatea. From start to finish the service was 5* - the staff truly went the extra mile to ensure I felt special on my birthday. They even set up balloons in my room and gave me a bottle of Prosecco which was the sweetest surprise! I also think it’s such a lovely touch that the staff refer to guests on a first name basis - truly better service than I’ve had at much more expensive ‘luxury’ hotels! Special shoutout to Jasmine on the front desk. The room itself was nicely decorated and well-equipped with great air conditioning and an extremely comfortable bed. The shower was always perfect and as someone with long hair I very much appreciated the powerful hairdryer! I can’t fault this hotel and wouldn’t hesitate to recommend it to anyone visiting Rome. I will certainly be returning on my next visit to the city. 10/10 all round ⭐️
Dear Ella, Thank you so much for choosing us and for taking the time to share such a detailed and kind review! We are really glad you had a nice stay with us and that you particularly enjoyed the staff and their professionalism, we believe that it is one of our strenghts! We really do hope to have you again as our guest soon! Best regards, Front Office Boutique Hotel Galatea
Dear Ella, Thank you so much for choosing us and for taking the time to share such a detailed and kind review! We are really glad you had a nice stay with us and that you particularly enjoyed the staff and their professionalism, we believ… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewRooms are ok even if our view was on the inner court.
Breakfast is not worth it, don’t take it here. Bedding is so so. Reception is not at the street level and not easy at all to find. Very close to the train station which is not a safe area at night. Management is the worst and not understanding at all for any issue you could have.
Dear Pierre, Thank you for taking the time to leave a review. We are sorry to read your review, especially considering the efforts we made to assist you. It seems there was an error in the booking process, as the reservation was made for different dates than intended. While the rate selected was non-refundable and typically does not allow changes, we still offered a solution by allowing a name change so the reservation could be used later — a gesture made purely out of goodwill. As for the concerns mentioned in your review: Our breakfast service is frequently praised by many of our guests. Reception details and check-in instructions are clearly outlined in the reservation confirmation. The property is located in the historic city center, in a lively and well-connected area appreciated by both locals and travelers. Our management has always been professional, helpful, and understanding — as shown by the flexibility we granted in your case, despite the clear terms of your reservation. We regret that your impression of our service was not more positive, but we thank you for your feedback. Kind regards, Hotel Supervisor
Dear Pierre, Thank you for taking the time to leave a review. We are sorry to read your review, especially considering the efforts we made to assist you. It seems there was an error in the booking process, as the reservation was made for di… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewDear Tatiana, Thank you for choosing Boutique Hotel Galatea and thank you for sharing your opinion on Booking.com. We are thrilled when we read positive comments like yours; we believe that the things you have pointed out in your review are definitely our strengths: staff, rooms and location of course. Best regards, The Boutique Hotel Galatea Team
Dear Tatiana, Thank you for choosing Boutique Hotel Galatea and thank you for sharing your opinion on Booking.com. We are thrilled when we read positive comments like yours; we believe that the things you have pointed out in your review are… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGreat location, lots of shops and restaurants around. All 3 women at the front desk were amazing, kind and accommodating.
Rooms are a little outdated and small, some of the fittings were old and could use updating, but all in all on par for most hotels in Rome with the same rating
Dear Cliona, Thank you for choosing Boutique Hotel Galatea and thank you for sharing your opinion on Booking.com. We appreciate your kind effort. We are really glad you had a nice stay with us and we will of course learn from your advice. We will be pleased to host you again next time! Best regards, The Boutique Hotel Galatea Team
Dear Cliona, Thank you for choosing Boutique Hotel Galatea and thank you for sharing your opinion on Booking.com. We appreciate your kind effort. We are really glad you had a nice stay with us and we will of course learn from your advice. … Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewIt was very central to the City . The staff were very friendly and helpful. It was clean and very comfortable!!!
Dear Mandy, Thank you for choosing us and for taking the time to share such a nice and kind feedback! We are really glad you had a nice stay with us and that you particularly enjoyed our location and the staff, we think that these are our strenghts. Feel free to come back anytime you want to, would be a pleasure for us! Best regards, Front Office Boutique Hotel Galatea
Dear Mandy, Thank you for choosing us and for taking the time to share such a nice and kind feedback! We are really glad you had a nice stay with us and that you particularly enjoyed our location and the staff, we think that these are our … Show more