49 Via Montebello, Santa Maria Novella, 50123 Florence, Italy
#240 of 719 B&Bs and Inns in Florence
Guests' ChoiceBased on 204 B&B reviews
8.9Cleanliness
9.3
Comfort
9.2
Location
8.8
Facilities
9.0
Staff
9.3
Value for money
8.9
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 August 2025
Diana
Saudi ArabiaI had an absolutely amazing holiday at this hotel! From the moment I arrived, the vibe was welcoming, relaxed, and full of positive energy. The atmosphere made it so easy to unwind and enjoy every moment. Highly recommended for anyone looking for a great stay with top-notch service. I’ll definitely be coming back!
Stayed in August 2025
Reviewed: 28 August 2025
Dalibor
CroatiaNothing
The room was exactly as it was presented on the web site.. it was close to the center, with all necessary facilities nearby. Our host provided all information before.
Stayed in August 2025
Reviewed: 27 August 2025
Ann
GermanyLots of text communication before check in
Clean and free coffee
Stayed in June 2025
Reviewed: 27 August 2025
Paul
FranceNa
Communication perfecta ! Room as described
Stayed in August 2025
Reviewed: 17 August 2025
Zuzana
SlovakiaAC was too loud for me but you could easily switched off so it wasn’t really problem and the fridge in the room was really poor for my opinion, if i would stayed there for longer period i would be mad about it bcs we couldn’t store the food there
i really liked the location because it wasn’t really crowded and the room was clean
Stayed in August 2025
Reviewed: 15 August 2025
Castro
United KingdomNothing
Very clean and organised. The lock configuration was very smart. Pleasing design for the room. The Staff is superb as well, very helpful and informative
Stayed in August 2025
Reviewed: 14 August 2025
Mattis
AustraliaWished there was Netflix on the TV.
It was very easy to communicate with the host and access the house and room. The room was very clean and modern, and the recommended food spots from the host were amazing.
Stayed in August 2025
Reviewed: 6 August 2025
Cosmin
RomaniaExceptional
Stayed in August 2025
Reviewed: 4 August 2025
Džiugas
LithuaniaThe shower head was leaking a little, but did not pose a huge problem
The apartment is newly renovated, clean and very well organised
Stayed in August 2025
Reviewed: 1 August 2025
Taťána
United StatesNothning!
Modern design, morning coffee was also pretty good to start our day!
Stayed in August 2025
Reviewed: 26 July 2025
Steve
United KingdomA bit of a faff with virtual keys
Convenient to train station and main attractions in Florence
Stayed in July 2025
Reviewed: 16 July 2025
Onkar
GermanyMight be a problem for old school people with smart access.
Fully automated and smart access via app for first time. Everything was perfect.
Stayed in July 2025
Reviewed: 8 July 2025
Ashleigh
AustraliaA bit of a walk to the main area.
High tech place with a great TV, coffee and nice cold water machine. Comfortable room although on the smaller side. Laundry and convenience store close by.
Stayed in July 2025
Reviewed: 7 July 2025
Helen
United StatesNot a thing.
Everything! Florence is insanely touristic (mi dispiace) but the location is more residential and felt more like a real lived-in neighborhood. It was such a luxurious but homey stay with so much consideration for comfort and cleanliness. Daria and Manila were so hospitable and I wouldn't think to stay anywhere else next time in Florence.
Stayed in July 2025
Reviewed: 20 June 2025
Rebeka2512
CroatiaWe spent one night here and everything was great and as expected.
Location is near public transport so you can easly get to main atracztions. If you like walking then you have cca 15 min walk to attractions which is great because you can feel the soul of the city. Daria is very nice and helpful. She answered on all our question really fast. If you're arriving early in the morning you can leave your luggage there. Room was very clean.
Stayed in June 2025
Reviewed: 14 June 2025
Lara
MaltaNo breakfast and a bit expensive
Great location, great facility
Stayed in June 2025
Reviewed: 4 June 2025
Silvia
United StatesVery clean and full of details. Excellent host!
Stayed in June 2025
Reviewed: 30 May 2025
Brian
United StatesNo washer and dryer
We have been in Italy for nearly 3 weeks now and downstairs. I had the best coffee I’ve had since being here.
Stayed in May 2025
Reviewed: 19 May 2025
Sombuddha
IndiaNothing as such.
The communication , facilities , technology used , room conditions , etc etc -- very impressive. most important was the human touch along with all the technologies used.
Stayed in May 2025
Reviewed: 18 May 2025
Abbey
AustraliaThe room we had was on the smaller side, i was told you are able to choose how big you want the room when booking I may have not been given this option due to minimal rooms available when I booked, but just a heads up incase you need the space it’s best to know this and not make the mistake like I did which is not so much on them.
My friend and I recently stayed at this accomodation for 4 nights. It’s very neat and tidy and has a very quirky look about the place with all the different colours and wallpapers it was aesthetically pleasing. Everything is basically new and updated its a very modern place. Daria was wonderful and very communicative prior to our arrival and was also at the building to help out some mornings if we had questions, she was even lovely enough to make me a coffee one morning.
Stayed in May 2025
Reviewed: 4 May 2025
Roy
FranceSound isolation isn’t great — you can hear a lot from the corridor or outside, which might be an issue for light sleepers. The 10:00 AM checkout time, while clearly stated in advance, felt a bit early and made the morning feel rushed. Finally, the luggage storage solution after checkout was disappointing — guests are expected to leave bags unattended in the open lobby at their own risk. It didn’t feel secure enough for valuables.
The location is great — within walking distance to the city center, yet far enough to avoid the heavy crowds. It strikes a nice balance for those who want accessibility without being in the middle of the hustle. The property itself is in an older building, but part of it has been fully renovated, and the result is excellent. My room was modern, spotless, and very comfortable, with a good mattress and all the amenities I needed. While the view wasn’t anything special, the cleanliness and newness of the interior more than made up for it. Hygiene was clearly a priority, which I really appreciated. Mathias, who runs the place, is very responsive and helpful. Most of the process is done online, and self-check-in was smooth. He stayed in touch via WhatsApp and was always available for anything I needed. A small shared kitchenette on the ground floor provides coffee, tea, and water, which is a nice touch.
Stayed in May 2025
Reviewed: 4 May 2025
Ali
United KingdomAs it was refurbished only a year ago everything was immaculate. The filtered water in the common area was such a lovely touch along with the fridge
Stayed in May 2025
Reviewed: 2 May 2025
Maggie
United KingdomNothing
Comfortable , clean and well maintained.
Stayed in May 2025
Reviewed: 24 April 2025
Madelen
NorwayThe security light on the ceiling kind of lit up the room at night, so bevare of that if you’re a sensitive sleeper. We struggled with getting information after registering troughs the self check in link, but we came in contact with the host and got the help we needed.
It’s a good placement for the hotel. Not that far from the old town. The room was are clean and close to the train station.
Stayed in April 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content