Via Sant'Antonino 14, Santa Maria Novella, 50123 Florence, Italy
#418 of 719 B&Bs and Inns in Florence
Guests' ChoiceBased on 75 hotel reviews
8.9Cleanliness
9.1
Comfort
8.7
Location
9.8
Facilities
8.7
Staff
9.7
Value for money
8.7
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 22 July 2025
Pablo
United KingdomIt is on a 3rd floor without elevator. However, the host helped us to bring up and down the luggage without any issue.
The host were very friendly and helpful. The location is perfect and the bedroom was very comfortable.
Stayed in July 2025
Reviewed: 16 July 2025
Jatin
AustraliaNo lift
Very good location near to the duomo, restaurants and the station. Helpful owners
Stayed in May 2025
Reviewed: 7 July 2025
Porcelli
AustraliaEverything was very clean and put together, the host and his family were always available and very happy to help and offer recommendations about the city and its attractions. If we’re ever back this is where we will be. 😁
Stayed in July 2025
Reviewed: 5 July 2025
Tianwen
Chinano person clean up the room daily
location is very good,also lugage lift facility is good
Stayed in July 2025
Reviewed: 20 June 2025
Isabelle
ItalyThe bed is a little hard, but that's nitpicking at this point. It suited us just fine but others might need more cushioning.
The best part of this place might be the very friendly owner who greeted us, offered advice and held our luggage for us after we checked out because our train wasn't leaving until much later. It may be the central location that still manages to be quiet. It may be the AC, the view of the Duomo from the kitchen patio, or even the kitties you can observe in their rooftop kingdom across the street. But if, like us, you spend hours exploring crowded Florence in 38C heat, you may decide the best part is the absolute incredible water pressure in the shower of your private bathroom. Life changing, I wish I could get their plumber in Liguria. Whatever it may be, this was a wonderful refuge at the end of every day (ok, and in the afternoons for a nap in the AC...) and I would gladly return to this spot with zero hesitation.
Stayed in June 2025
Reviewed: 20 May 2025
Jaime008
MexicoMaybe, the bathroom was out of the room, the rest was ok.
Nice place, well located, close to train station and the Cathedral. I hightly recommend.
Stayed in May 2025
Reviewed: 19 May 2025
Sunflower04
ItalyExcellent location, clean and comfortable.
Stayed in May 2025
Reviewed: 8 May 2025
Ann
United KingdomBit noisy given the architecture and location.
Clean, light and excellent location.
Stayed in May 2025
Reviewed: 18 April 2025
Vicki
United StatesNo lift but staff were very helpful with our luggage
The staff were very friendly and helpful
Stayed in April 2025
Reviewed: 16 April 2025
Malgorzata
Polandlovely apartment overall but on the last floor so you may be short of breath by the time you reach it
beautiful part of the city, 5 minutes from the Cathedral clean and quiet apartment with a living room communal area, kitchen and balcony available easy access from the train station helpful owner of the property
Stayed in April 2025
Reviewed: 24 March 2025
Karen
United KingdomWe would have liked a kettle, preferably in our room.
A lovely room with comfortable beds and a nice bathroom. The host was helpful and friendly and even carried our suitcases up the stairs. There was a clean kitchen with tea and coffee available. There are restaurants very nearby. It's an excellent location for train station and attractions.
Stayed in March 2025
Reviewed: 3 November 2024
Hannah
FranceThe double bed was not comfortable and squeaked when making the smallest movement. There is no lift and its on the 3rd floor ( although there is a chair lift for luggage)
Location right in the centre with its tiny cobbled streets and surprisingly not that noisy at night. room was large and light. the kitchen was well equipped with a little terrace.
Stayed in October 2024
Reviewed: 22 October 2024
Justman
SingaporeExternal bathroom is a bit inconvenient.
Strategically located from the train station and to all attractions without the need for public transportation, just a bit of walking.
Stayed in October 2024
Reviewed: 7 October 2024
Stella
United StatesBathroom outside the room, but it was minor.
Super nice, accommodating staff, great location close to train station.
Stayed in October 2024
Reviewed: 24 July 2024
Kerui
GermanyNo
it is a nice hotel, I will live again if I come back. Good location, kind staffs.
Stayed in May 2024
Reviewed: 23 June 2024
Justin
United StatesWe liked everything!
The facility had everything we needed, was in the heart of Florence but also close to the train station, and the staff were sooo kind and helpful! We had an extremely late check-in and they were happy to work with our schedule.
Stayed in June 2024
Reviewed: 28 May 2024
Freitas
BrazilThe host Felippo was very caring and helpful during our stay, he recommended excelent restaurants and helped us with our luggage. Florence is amazing and the hotel is spotted in an excelent place.
Stayed in May 2024
Reviewed: 27 May 2024
Karen
New ZealandOur bathroom was quite away from our room. Trooping up & down the stairs several times a day.
Great location close to train station, markets & heaps of restaurants
Stayed in May 2024
Reviewed: 8 May 2024
Ng
SingaporeToilet is small.
Location and good bed. Room was spacious too.
Stayed in May 2024
Reviewed: 2 May 2024
Jain
IndiaIt was a cute apartment situated near the train station, the host is very helpful. They helped us carry our luggages and Philipo also recommended us a few restaurants and dishes to try which were amazing!
Stayed in May 2024
Reviewed: 1 May 2024
Konstantin
RussiaAmazing location, close to the railway station, food market and the city center. Pretty big room with the view on the small street. They helped us to get up the luggage to the floor. The street was noisy even during the night, but the earplugs were carefully waiting on the table. They also left the bottle of water for us in the refrigerator on the kitchen, but somebody took it :D We had the separate bathroom but it was outside the room
Stayed in May 2024
Reviewed: 30 April 2024
Mehmet
TurkeyIt was a very good stay at a nice location. Staff was very kind.
Stayed in April 2024
Reviewed: 21 April 2024
Marta
PolandA lot of stairs, noisy street beneath - but the other advantages of the accommodation made up for it
The host was really helpful. It is a lot of stairs without a lift, but he carried our luggage up stairs. The location is great because it is neer the train station (about 7-10 minutes by foot) and also it is located at the old city (about 10-15 minutes by foot) to the main "atractions" or monuments if u will :). We felt safe in the naighberhood. There is a kitchen, the livingroom and cute little taras with klimatic view. The street beneath is very loud (not due cars noise, but people aspecialy draging luggages at diffrent times) but our host gave us earpluggs for the goodnight sleep :). It was clean and comfy. Contakt with the hosts was great. I would defenetly booked it again.
Stayed in April 2024
Reviewed: 5 December 2023
Begüm
TurkeySince the apartment is very old, there is no elevator. :(
It was a very sweet place. The host Filippo and his father were very hospitable and even waited for us until late at night because we were checking in late. They also helped take our luggage upstairs. In terms of location, it was 2 minutes from the train station and within walking distance of the center. We were very pleased :)
Stayed in November 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content