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Reviews of Hotel Family House 1 stars

Via Bixio 72, Central Station, 00185 Rome, Italy

#903 of 978 hotels in Rome

Guests' Choice

Review score

Based on 83 hotel reviews

6.5

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.7

  • Location

    7.7

  • Facilities

    6.6

  • Staff

    8.0

  • Value for money

    6.8

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 10 May 2025

    7.0
    For one star a good choice😉
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    We had a lot of stairs to the room and a smell in the bathroom. Room No.11

    Price and staff🤗

    Stayed in May 2025

  • Reviewed: 8 April 2025

    8.0
    Good value for money
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, 24h front desk, comfy beds, soap and towels provided, quiet neighbourhood.

    Stayed in April 2025

  • Reviewed: 23 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    No internet

    Good location, nice staff

    Stayed in December 2024

  • Reviewed: 16 November 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Bathroom is too small. I might accept the idea to save some space, but it was really hard to use it.

    Nice location, friendly staff.

    Stayed in November 2024

  • Reviewed: 28 October 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Stains on sheets and towels, even though everything else was clean.

    Room on the 4th floor was just renovated and clean. Location was perfect, close to the metro and bus, walking distance to the Colosseum. We received a card with a discount for a good restaurant nearby. They clean the room daily and provide water.

    Stayed in October 2024

  • Reviewed: 29 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There is not even a table for the visitor to put their small personal belongings except only one tiny night stand, not two. The bathroom sink has no additional stand or place to put toothpaste, toothbrush. The bedsheets or bed cover don't change even we stay for 3 nights, the towels provided are obviously been used for years.

    I don't really like this room.

    Stayed in August 2024

  • Reviewed: 26 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was smaller than looked like in the pictures.

    The staff was very friendly, was waiting for us to check in after midnight. Hotel is 15min walk from Colosseum, we found pretty nice Caffès and restaurants in the area.

    Stayed in August 2024

  • Reviewed: 19 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Clean, close to Colloseum, but not in city centre so it's quiet at night. Highl recommend if you really want to see a lot in Rome

    Stayed in May 2024

  • Reviewed: 18 July 2024

    8.0
    I didn’t expect much more so we were surprised. Close to the metro, Colosseum is about 10 min walk. Great and kind staf
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The bedsheets and towels are bit dirty. No elevator.

    The property was suitable for us as couple. Close to the metro, Colosseum is about 10 min walk. Great and kind staff.

    Stayed in July 2024

  • Reviewed: 2 July 2024

    8.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    Friendly staff

    Stayed in July 2024

  • Reviewed: 30 June 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The staff was very friendly

    Stayed in June 2024

  • Reviewed: 7 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    It's 12 minutes from coliseo and very near to Manzoni station and other transportation, and 18 minutes from Termini, good connectivity.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    5.0
    Its strength it's the proximity to the station, not very clean and lack of communication
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    > Staff & communication - Nobody answered the door, had to phone - Cleaning staff doesn't speak english nor italian > Check-in / Check-out - Check-in is from 11 onwards, when arrival time was requested during booking I specified it would have been between 11-12, we arrived at 13 and the room still wasn't ready, so we had to take a walk outside waiting 20 minutes. - Check-out is at 11, and the guy from the reception said it was ok at 11 when we asked to be sure. But at 10.15 the cleaning service knocked on our door, even though we still had time to check out later. - The guy wasn't in the reception as we expected from our previous conversation so we just left our keys on the counter > Cleanliness - When we entered our room the reception guy just kept spraying an unidentified substance on the floor, right before our eyes as we were speaking about checkout, we suspected it was insect repellent - Mould in the bathroom > Comfort -The place is not good looking, the room very small, the neighbouring guests woke us up in the morning because they were making noise and the walls are not very thick, so little to no privacy - No elevator

    - The proximity to Termini station - Reception guy was nice, he helped with the bags and was informative

    Stayed in April 2024

  • Reviewed: 30 March 2024

    7.0
    Good value for money
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    We were very cold in the first 2 nights because we’ve been given only a thin cover, but they were accommodating our needs and the problem got solved.

    The location is good, quite close to the center but without paying center prices. Also I enjoyed the top room, although it’s quite a climb up the stairs, the top floor room has a private terrace and it’s quiet and bright.

    Stayed in March 2024

  • Reviewed: 12 August 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    When I went to the Hotel, the receptionist took all the booking money via credit card and then he told me that the room had a water leakage problem, our room is in a different apartment 150 meter away. I had spoken to them early on the same day and they didn’t say me anything until they took the full payment. Anyway, it is not easy to make last minute changes with a family of 4 and luggage so we went to our new room. Of course it was much worse then what I had booked. The bathroom was not clean, internet was very slow and always cut off. Shower head was broken, door frame of the bathroom was broken. In short the room deserved half of my payment. I advise you to stay away from this property.

    Stayed in August 2025

  • Reviewed: 18 May 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Este hotel nem devia estar no booking

    Stayed in April 2025

  • Reviewed: 11 April 2025

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    I mean, it was really very dirty + in my room the window was only in the bathroom. I suggest to find a better place

    Stayed in April 2025

  • Reviewed: 3 April 2025

    2.0
    The worst possible stayover. Avoid at any cost.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    There were ants in the room, they got tonthe fridge that infested our food. The shower leaks into the main room. The check in time is not correct. It says 11:00 am, then we were allowed to check in at 10:00 am, but when we made it to the place - we were told we should check in at 16:30. We payed the city tax cash and they never returned the change. The pictures and the rooms do not match. Avoid this place at any cost!

    Stayed in March 2025

  • Reviewed: 13 March 2025

    4.0
    It was okay, but wouldn’t give it a second chance.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff didn’t speak english at all, it was really hard to communicate with them, room was cleaned, but the bathroom had some mould on the ceiling. Also room didn’t have bedspreads, it was just cover and sheet, it was really hard to sleep with it. Weren’t enough hangers and not enough space in the room for the clothes. Also it was huge echo in the hotel, so during the night we could hear everything that was going on at the reception and on the staircase. Once they have forgotten to bring cleaned towels in to the room and didn’t clean the bathroom.

    Location- it’s 20 mins from Colosseum.

    Stayed in March 2025

  • Reviewed: 19 January 2025

    10
    Nice staff, great location
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Good location.

    Stayed in January 2025

  • Reviewed: 10 January 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was not very clean, a lot of noise from the “reception”, they only had some blankets to warm up. It was just for night as we lost our flight and was the only place still open at 00:00.

    Stayed in January 2025

  • Reviewed: 6 September 2024

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    The room did not correspond to the photo, there is no sound insulation, everything can be heard very well from the street, from the building itself, the room is for three, and there was only one bed, although before that it was discussed that we needed two separate ones (after a reminder, they added a folding bed). The room itself is terrible, there was no coffee table as indicated, only one bedside table (a second one was delivered on the third night) The room is in bad condition, the walls are dirty, something is smeared somewhere in the bathroom, the toilet is bad, the room was hardly cleaned (the floor was rarely washed, the garbage was taken out every day). The room seems extremely old, does not match the photo. Resting in the room is difficult.

    friendly guy at the reception, good location. (The area itself is not very good, but it is close to the Colosseum and Termini)

    Stayed in September 2024

  • Reviewed: 25 August 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 6 nights
    • Submitted via mobile

    Far from historical area

    Staff and quiet

    Stayed in August 2024

  • Reviewed: 11 August 2024

    1.0
    Lies and lies. Avoid.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night

    The property is not a hotel. You might want to call it a guest house at most. There was no one at reception when we first arrived. We only entered the property, because a guest was leaving. The staff did not speak Italian. They replied to me in English saying they did not know what language I was speaking. The photos are completely misleading. This is a building that was renovated superficially and poorly to claim the name hotel. The room did not look like the pictures. Honestly, I did not feel safe health wise and in the property. I was in Rome for a family trip with 2 young kids. I decided not to stay in this place and booked another hotel even if it meant losing money. They agreed to charge us 1 night instead of 3 and reimburse us the next day. No news since. The pictures are lies and they lied to our face. Avoid at all costs!

    Nothing. To be avoided.

    Stayed in August 2024

Showing 1 – 25

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