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Reviews of Excelsior Palace Hotel 4 stars

Via Toselli 8, 98039 Taormina, Italy

#48 of 71 hotels in Taormina

Guests' Choice

Review score

Based on 183 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.9

  • Location

    9.7

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 11 August 2025

    10
    Excelent
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I could heard everything what was spoken in the next room

    Location, facilities, and the amazing pool with outstanding view

    Stayed in August 2025

  • Reviewed: 2 August 2025

    9.0
    Fun and spectacular. Wish we could have stayed longer .
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Good location with amazing Etna views. V Agatha Christie hotel with tons of character. And the most amazing gardens and pool. Real old world glamour.

    Stayed in June 2025

  • Reviewed: 9 July 2025

    10
    Classic magic
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location & Pool

    Stayed in July 2025

  • Reviewed: 7 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The HVAC wasn’t working properly and our room was warm

    Location and accommodation’s were excellent, especially the gardens and pool.

    Stayed in July 2025

  • Reviewed: 2 July 2025

    8.0
    Neither top notch accommodations nor customer service!!
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom was very small, dark & dated. Also the rude & inappropriate male server’s behavior from the breakfast buffet, who got upset because I filled my water bottle before leaving for a day tour…. He was disrespectful and very aggressive which was shocking to my husband and I.

    The best things about this hotel are: the location, the architecture & the beautiful pool area surrounded by gardens with the view of the whole coast of Taormina!!

    Stayed in July 2025

  • Reviewed: 2 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was so beautiful and took you back on time but with all the comforts. It had beautiful gardens and the swimming pool was exceptional. It was within easy reach of everything. Would highly recommend.

    Stayed in July 2025

  • Reviewed: 24 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful hotel, love the history, wonderful staff, great location!! Beautiful view and pool as well! Lovely breakfast! Thank you for a wonderful stay!

    Stayed in June 2025

  • Reviewed: 22 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Needs upgrade

    Location

    Stayed in June 2025

  • Reviewed: 18 June 2025

    10
    beautiful 3 day break
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights

    nothing

    very friendly staff and extremely welcomed our l'ill Pug :o)

    Stayed in June 2025

  • Reviewed: 6 June 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    Excellent location to explore the town and everything nearby. Rooms were spacious, comfortable and so peaceful, and the staff were so helpful! Beautiful gardens and views of Etna are unmatched :)

    Stayed in June 2025

  • Reviewed: 30 May 2025

    9.0
    Old 1904 year Hotel that needs to shine again!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was poor

    Garden and pool area are beautiful

    Stayed in May 2025

  • Reviewed: 29 May 2025

    10
    4 Star Luxury at Reasonable Price
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    A bit dated (but helps keep the price most reasonable). 4 Star, not 5. Wish it had a gym, personally. Coffee could be better if you want to nitpick.

    Loved everything. Location at one end of town is positioned perfectly with bomb views of Mt. Etna, Giardini Naxos and coastline and Castelmola. Ample property with gardens, peace and quiet, nature and lovely pool area. Clean and comfortable room and property. Breakfast buffet included.

    Stayed in May 2025

  • Reviewed: 27 May 2025

    8.0
    Lovely hotel in a majestic position
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bed could have been more comfortable

    The pool and gardens.

    Stayed in May 2025

  • Reviewed: 25 May 2025

    8.0
    Confortable and perfectly located
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights

    We had an issue with the air conditioning which meant we had to leave windows open. Mosquitos enjoyed that experience.

    Lovely dual aspect room. Comfort and cleanliness perfect

    Stayed in May 2025

  • Reviewed: 27 April 2025

    10
    A beautiful, historic hotel located with easy access to bars, cafes, restaurants and shops. At night the lights of plac
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Some of the rooms were difficult to access because of stairs, problematic for anyone with mobility issues.

    Excellent location, very clean, beautiful surroundings, indoor lounge area was comfortable and impressive.

    Stayed in April 2025

  • Reviewed: 15 April 2025

    10
    Very impressive hotel, wonderful stuff, and perfect location.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    1. Hotel itself. Very impressive, from every point of view. 2. Location. Just 1 minute from the Catania Gate. 3. Wonderful stuff. 4. Big clean room, with great view.

    Stayed in April 2025

  • Reviewed: 11 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not a “white lotus” experience Rather a “great gatsby” experience. Dated but rich in classic detail. Perfect location. Beautiful gardens. Great breakfast.

    Stayed in April 2025

  • Reviewed: 10 March 2025

    8.0
    Great Location, quality of the Hotel as expected, friendly staff
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights

    Rooms are not well isolated with the neighbouring rooms. You can hear the other guest ... I think someone else brought this up in recent reviews.

    Location, close to everything. They are on the South Entrance of the Village so on the opposite side of the amphi theatre. But a great walk through the village. Valet Parking, easy

    Stayed in February 2025

  • Reviewed: 19 February 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    Perfect location, spledid view

    Stayed in February 2025

  • Reviewed: 10 February 2025

    10
    loved it...enjoyed every minute
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    the fact that there was no indoor pool

    room, location, view....loved it

    Stayed in February 2025

  • Reviewed: 28 January 2025

    8.0
    Enjoyable
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    Limited power outlets for charging phones. Luggage storage space limited. Coffee and tea making facilities limited. No milk - had to request this each day.

    View stunning. Staff very helpful. Breakfast excellent choices. Close to

    Stayed in January 2025

  • Reviewed: 26 January 2025

    9.0
    Fabulous historical location
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    Fabulous historical location with breathtaking view overlooking Mount Etna and the Bay of Taormina. Buffet breakfast is made of delicious Sicilian specialities. Unique, peaceful relaxing garden. This garden is the perfect oasis to relax. The town’s famous ancient Greco-­Roman theater is a 15-minute walk.

    Stayed in January 2025

  • Reviewed: 3 January 2025

    9.0
    Stunning location
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Some areas of hotel were shabby and needed redecorating, the corridors. Usb and TV connections needs updating. No Lavazza machine in room was a shock and terrace under staffed for bar service, very slow.

    Exceptional location and architecture. View from double bedroom windows was breathtaking. Beautiful lounge, bar and terrace. Very friendly helpful staff. Fantastic Nye gala dinner and brunch following day.

    Stayed in January 2025

  • Reviewed: 2 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Balcony
    • Stayed 2 nights

    The noise! Our deluxe room was connected with other two rooms in both sides just by doors, which means that we could hear every word of our neighbors! Lack of privacy is one thing, but also, we couldn't have a good rest because they would wake up early and start talking (not shouting, just talking, but the noise isolation is so poor it was enough to wake us both up). That's a shame, as the bed was so comfortable. Came home quite tired because of lack of sleep

    This hotel is absolutely perfect for stunning views - this is what primarily keeps us coming back. Perfect location, nice staff, everything's clean. Love the bathtub in the room. We also had a cute tiny balcony where we could drink coffee while enjoying the sunset view. A bowl of fresh fruits in the room was a nice touch. The bed was huge and very comfortable.

    Stayed in January 2025

Showing 1 – 25

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