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  5. Reviews of Eurostars Hotel Excelsior

Reviews of Eurostars Hotel Excelsior 4 stars

Via Partenope 48, Lungomare Caracciolo, 80121 Naples, Italy

#37 of 198 hotels in Naples

Guests' Choice

Review score

Based on 1039 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.6

  • Facilities

    8.7

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 4 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and views from terrace

    Stayed in August 2025

  • Reviewed: 4 September 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    - road construction near the hotel

    - nice location - Vesuvio views - tasty breakfast - friendly staff

    Stayed in September 2025

  • Reviewed: 2 September 2025

    8.0
    Perfect
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I do not know . May be the price of the breakfast

    Nice location and hotel

    Stayed in September 2025

  • Reviewed: 30 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful location and views. Lovely staff.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Out of all our hotel stays in Italy this summer, Eurostars has been the best experience by far.
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights

    We stayed on the 5th floor and experienced unstable Wi-Fi in our room. I mentioned the issue to the receptionist, and she immediately offered to resolve it by upgrading our room. However, my family chose to decline since we were already comfortable with the sea-view room.

    The location, the view, and the room all exceeded my expectations. My family and I were truly impressed by the exceptional care and hospitality provided by the staff.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Cool vintage spot
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only downside was the long wait for the elevators.

    Really cool old-school hotel that must have been super fancy back in the day. Fun fact: a Sopranos episode was filmed here, which was a nice touch. Everything was clean, and we were able to check in early, which was great. However, we stayed only one night.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Aside from room change hotel was lovely as were staff and the position and rooftop were amazing
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Room wasn’t as shown on picture on booking. Com. We moved rooms which we were ok with but still wasn’t room as shown on pictures

    Position on sea , could sea the castle and Vesuvius. Roof top amazing

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Suite with Sea View
    • Stayed 1 night
    • Submitted via mobile

    A pleasant experience in a stylish environment. Beautifully located on the sea front. Elegant old building, refurbished (some elements successfully). Very nice terrace on the top of the building. Room was very large (sea view), well appointed, elegant. Bed was reasonable. Quiet, good sleep conditions. You get the 60's feeling, in a good sense.

    Stayed in July 2025

  • Reviewed: 20 August 2025

    10
    The hotel exceeded all expectations — perfectly clean, very beautiful, and with excellent service.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    We liked everything, no downsides found.

    We stayed at this hotel — it is absolutely beautiful! Everything inside is very clean and new, and the view of Vesuvius from the room is breathtaking. The staff did everything possible to make our stay as comfortable as possible. A special highlight was the breakfast on the terrace — simply amazing with incredible views!

    Stayed in August 2025

  • Reviewed: 16 August 2025

    10
    Amazing view of the bay of Naples
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Room was spacious, the beds were very comfortable and the hotel was located near great restaurants and grocery stores.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    We had an incredible stay, and one of the biggest highlights was the exceptional service from the concierge, Luigi. From the moment we arrived, he went above and beyond to make our trip unforgettable — arranging perfect restaurant reservations, sharing insider tips on the city, and even helping us with last-minute changes to our plans. His warmth, professionalism, and genuine care for guests made us feel truly welcome and at home. It’s rare to find someone who combines such deep local knowledge with such personal attention. Luigi is a true asset to the hotel and a big reason we can’t wait to return.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    10
    Night of Engagement in Naples
    • Leisure trip
    • Family with young children
    • Executive Suite with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Beautiful hotel, with beautiful views from our suite and also whilst eating our breakfast from the rooftop. The staff were all friendly and helpful, we had an amazing time and would highly recommend the executive suite. Great location, with only a short walk to the main square.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    10
    Excellent, highly recommended!
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Breathtaking view of the sea, mount Vesuvius, and Capri island. Complimentary drinks and snacks upon arrival.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    10
    Hotel 10/10, service 12/10
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The property is a classic historical hotel but in excellent condition. It's known for its peaceful setting on the seafront. To be praised the always smiling and nice and friendly and very professional staff, comfortable accommodations, with highlights the hotel's cleanliness and attention to detail. The room was big,very nice room. Special mention to the breakfast with local food and a stunning terrace looking over the bay and in front of the Vesuvio.

    Stayed in July 2025

  • Reviewed: 5 August 2025

    10
    The hotel is still the best classic hotel in Napoli
    • Leisure trip
    • Couple
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    To be praised the always smiling and nice and friendly and professional staff, comfortable accommodations, with highlights the hotel's cleanliness and attention to detail. Everything is great but what really marks a difference is the service. The staff was so kind and willing to help with elegant Italian manners.

    Stayed in August 2025

  • Reviewed: 1 August 2025

    10
    Royalty in Napoli
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Pictures are exactly as the property is. Classic and elegant. Perfect location. Staff so friendly. Felt like royalty.

    Stayed in July 2025

  • Reviewed: 31 July 2025

    10
    Amazing and perfect for Naples stay 🥰
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Excellent service, rooms were clean and comfortable and amazing location by the ocean and walking distance to shops and restaurants🥰

    Stayed in July 2025

  • Reviewed: 22 July 2025

    10
    It was amazing
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 3 nights

    It was excellent

    it was great

    Stayed in July 2025

  • Reviewed: 22 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Wonderful historical hotel, away from the rush in the Naples city centre. Clean rooms and great personnel/service. Lovely experience!

    Stayed in July 2025

  • Reviewed: 22 July 2025

    9.0
    Not a quiet place but lovely and comfortable with great staff!
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The rooftop terrace is beautiful but unfortunately they don’t let you sit where you want for breakfast because the one side is much nicer of a view than where they usually put us.

    The location is nice the room was large and the staff were friendly.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Old, classic Hotel in ideal location with very kind and accommodating staff.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    10
    Great hotel at right location.
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast could been better.

    The hotel is just at the end of the street. Our room facing the seaside was beautiful. We can find a lot nice restaurants in a walking distance. We walked to city centre as well. It’s a lovely place.

    Stayed in July 2025

  • Reviewed: 15 July 2025

    10
    A stay to remember with my family
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. All perfect.

    The location, the comfort in the rooms, the breakfast, the staff, the views, the response of the staff in a problem we faced in the bathtub.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Location, view, staff, rooms

    Stayed in July 2025

Showing 1 – 25

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