Reviews of Esplanade Tergesteo - Luxury Retreat 5 stars
Via Roma 54, 35036 Montegrotto Terme, Italy
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Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewAs this was not our first stay, we are coming here again and again and feel like home. Helpful and pleasant staff, nice room, beautiful pool, rich and tasty breakfast, comfortable bed - all one needs for excellent relaxation.
N/a
Dear Lyudmyla, Thank you so much for your heartfelt words and for choosing to return to us time and again. It truly means the world to us to know that you feel at home here — this is exactly the experience we strive to create for our guests. We are delighted that you enjoyed the comfort of your room, the relaxing atmosphere of our pool, and the variety of our breakfast. Your kind mention of our staff is especially appreciated! It’s always a pleasure to welcome you back, and we can’t wait to offer you another wonderful and relaxing stay very soon. Warm regards, Patricia Gruber Management
Dear Lyudmyla, Thank you so much for your heartfelt words and for choosing to return to us time and again. It truly means the world to us to know that you feel at home here — this is exactly the experience we strive to create for our guest… Show more
Reviewed: 1 June 2025 · Stayed in March 2025
Verified reviewReviewed: 1 June 2025 · Stayed in April 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewThis is the best hotel in Montegrotto. I could highly praise all in this hotel - staff, location, amenities. The restaurant was a top quality. SPA and pools zone is very clean and convenient. I would highly recommend to choose this hotel for stay in Montegrotto
Nothing
Dear Marina, What a joy to read your wonderful words, thank you sincerely! We’re truly delighted to know that your stay with us was so enjoyable and that you consider Esplanade Tergesteo the best hotel in Montegrotto. Your praise for our staff, location, amenities, and especially our restaurant and wellness area means a great deal to us. Cleanliness, comfort, and quality service are at the heart of everything we do, and it’s incredibly rewarding to know that this was reflected throughout your experience. We look forward to welcoming you back for another relaxing and memorable stay in the near future. Warmest regards, Patricia Gruber Management
Dear Marina, What a joy to read your wonderful words, thank you sincerely! We’re truly delighted to know that your stay with us was so enjoyable and that you consider Esplanade Tergesteo the best hotel in Montegrotto. Your praise for our s… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewThe pools and jets were great but I never got to experience the saunas as they weren’t open at 7:30 am There were no attendants to supply towels - my partner used both towels that were in the room. No cold water by the pool to dink which I expected for a five star hotel. The worst thing was ordering a hamburger from the menu for 30 euros and having it come nearly RAW - when asking for a new burger the chef refused saying it was supposed to be eaten raw. Actually charged 45 euros for bringing a smaller burger that was barely better. Fish tacos were 25 euros and served in a hard premade taco shell with pistachio cream. So if you don’t mind paying for food, that really is pretending to be gourmet and nonexistent service just to get a couple of nice pools and an updated bedroom. I guess it’s OK. There are so many better choices in Abano Terme. Abano Grand or Grand Hotel Trieste and Victoria serve a lovely breakfast and dinner inclusive with their newest rooms for less. Better massages too.
The Internet was extremely difficult to access on my iPhone and my iPad and even wouldn’t let me check in online, although it kept asking me to upload my passport. The check-in experience was less than positive. I really would’ve appreciated someone in the spa area to get towels from and water should’ve been available. The food was definitely bizarre and very expensive. The bar however, was good.
Dear Pauli, thank you for taking the time to share your experience. We’re glad you appreciated the pools and our hydromassage tubs. However, we would like to clarify that the sauna area officially opens at 8:00 a.m.: prior to that, cleaning and sanitization take place, which are essential after use until 11:30 p.m. the previous evening. We’re sorry the hamburger did not meet your expectations. Our hamburger is priced at €30 and, as requested, a second one was brought to you. We regret receiving such a low rating overall, but we sincerely hope you will visit us again — we are confident we can offer you a stay that lives up to your expectations. Kind regards, Patricia Gruber Management
Dear Pauli, thank you for taking the time to share your experience. We’re glad you appreciated the pools and our hydromassage tubs. However, we would like to clarify that the sauna area officially opens at 8:00 a.m.: prior to that, cleaning… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe staff was welcoming and very helpful, any requests have been dealt with immediately. Excellent breakfast with wide choice of delicious food. Relaxing pool area, all necessary for taking a break.
As it was a bit too hot in the room, we kept the balcony door open at night and it was a bit noisy in the street.
Dear Lyudmyla, Thank you very much for your kind words and for taking the time to share your experience. We're delighted to hear that you appreciated the warm welcome from our staff, the variety and quality of our breakfast, and the relaxing atmosphere of our pool area. We’re sorry to hear that the room temperature was not ideal during your stay and that street noise affected your rest. Your feedback is very valuable, and we will certainly look into possible solutions to enhance comfort and tranquility for our guests. We hope to welcome you back soon for another regenerating stay. Warm regards, Patricia Gruber Management
Dear Lyudmyla, Thank you very much for your kind words and for taking the time to share your experience. We're delighted to hear that you appreciated the warm welcome from our staff, the variety and quality of our breakfast, and the rel… Show more
Reviewed: 27 March 2025 · Stayed in January 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewOnly lobby and breakfast good! Spa area almost ok!
The room is awful.. - very small and looks like made in china.. like in 3* hotels.. but for price is 500€!!! The Ceiling in corridors made from cheap plastic slats, the walls and doors just painted in white colour 🤪
Dear Elena, We are pleased to hear that you enjoyed the lobby, the Pool&Spa area, and our Long Breakfast experience. However, we are sorry to read your negative comment, which makes us wonder whether you actually stayed with us. Describing the room as "awful" seems excessive and offensive. You were accommodated in a Vital category room, the same one displayed on Booking.com website, so it could not have been an unexpected surprise. We also find your comment about the ceiling equally offensive. Furthermore, we would like to point out that you paid € 500 for a double room for single use, including the Long Breakfast, access to the pools, and we also offered you complimentary entry to the Rooftop54 panoramic spa, which is usually not included in the rates on Booking.com. We would be delighted to welcome you again, as we have many other room types that we are confident will meet your expectations. Best regards, Patricia Gruber Management
Dear Elena, We are pleased to hear that you enjoyed the lobby, the Pool&Spa area, and our Long Breakfast experience. However, we are sorry to read your negative comment, which makes us wonder whether you actually stayed with us. Descri… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewEverything is perfect
You would be fine if there was body cream in the room
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe pools are great.
The receptionist enters the credit card number into the computer. It is possible that someone could steal the card numbers stored on hotel computer! Considering the price, the room and services are worth max €200 per day!
Dear Z., Thank you for your feedback! We're glad to hear that you enjoyed our pools and the services provided. Regarding your concern about credit card details, we would like to clarify that requesting this information at check-in is a standard procedure and is necessary to ensure the security of transactions, as required by current regulations. Your data is handled with the utmost care and protected in accordance with high security and privacy standards. As for the value of your stay, we would like to highlight that our pricing reflects the quality of our facilities, services, and the overall experience we offer. Every detail, from the rooms to the wellness services, is designed to ensure maximum comfort for our guests, in an ideal location for relaxation, yet close to key attractions. We understand that every guest has their own perspective on value for money, and we always appreciate suggestions. We hope to welcome you back and offer you an even more satisfying experience. Best regards, Patricia Gruber Management
Dear Z., Thank you for your feedback! We're glad to hear that you enjoyed our pools and the services provided. Regarding your concern about credit card details, we would like to clarify that requesting this information at check-in is … Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in December 2024
Verified reviewBeautiful buildings, rooms and spa facilities, all was perfect, breakfast was good.
Exorbitant prices for the Xmas menu in the restaurant without corresponding quality of food. Recommend to use the many excellent restaurants outside the hotel
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewEverything
Dear Lucian, thank you! We are glad that you appreciated all our services! Best wishes, Patricia Gruber Management
Reviewed: 5 December 2024 · Stayed in October 2024
Verified reviewReviewed: 3 December 2024 · Stayed in November 2024
Verified reviewIt is not our first stay in this hotel and the mere fact that we were back again, proves that we like it very much! From the first greeting at the reception: "Welcome back!" to the farewell, we felt ourselves comfortable and taken care of. Easy and quick check-in and check-out, wonderful pool, comfortable bed, rich and tasty breakfast, quiet surroundings - all you need for a good relax.
The youmger team at breakfast appeared to be a bit less experienced and attentive.
Dear Pakhucha, Thank you so much for choosing to stay with us again and for sharing your thoughtful feedback. It’s always a pleasure to welcome back our returning guests, and we’re thrilled to hear that you had another comfortable and relaxing stay with us. We’re delighted you enjoyed the warm reception, smooth check-in and check-out process, our wonderful pool, comfortable beds, and our rich breakfast offerings. Your kind words about these aspects mean a lot to us, and we’re so glad they contributed to your positive experience. It’s wonderful to have you as a loyal guest, and we look forward to welcoming you back again soon for another relaxing and enjoyable stay. Best regards, Patricia Gruber Management
Dear Pakhucha, Thank you so much for choosing to stay with us again and for sharing your thoughtful feedback. It’s always a pleasure to welcome back our returning guests, and we’re thrilled to hear that you had another comfortable and rela… Show more
Reviewed: 14 November 2024 · Stayed in November 2024
Verified reviewReviewed: 9 November 2024 · Stayed in October 2024
Verified reviewThe thermal water spa is truly beautiful and huge. All their prices are somewhat larger most likely because they include these extensive spa facilities, which are really impressive.
Too many mishaps in only 2 days. The personnel in the reception is very superior and they all barely speak any English - most of their guest are from Germany. They gave us a room with a completely malfunctioning electric system, which meant it was stuck on heating and the lights could not be shut, which we discovered at midnight when we wanted to go to sleep and when the reception was manned by a night-receptionist who barely spoke any English. Intermediary conclusion: don't have any problems with your room after 9 o'clock in the evening. We suspect the reception person who gave us this room to have known of this in advance (based on his reactions when he showed us the room), and yet they still stuck us in this room for the first night. We have no proof of what he knew or didn't know, though. Oh, and the room's entrance door handle was broken. They also don't accept every credit card out there, which is probably because they went cheap on CC commissions. Out of 16 places in Italy where we've used this card - other hotels, gas stations, restaurants, museums, airports, car rental - this was the only place that didn't accept it. Which lead to a back and forth at check-out time, no manager was present because it was Saturday and of course managers don't work on Saturdays, very annoying people at the reception blaming it on us, then blaming it on Nexi - the payment processor in Italy, not their fault of course, the same Nexi accepted this very card at many other locations in Italy. All in all very provincial and unprofessional, except for Patrizia (the manager) which came to our table at breakfast and gave us an upgrade for the second night.
Dear Dan, Thank you for sharing your detailed feedback about your recent stay. We are delighted to hear that you found our thermal water spa beautiful and impressive. Our spa facilities are indeed one of the highlights of our property, and we’re thrilled that you enjoyed them. However, we deeply regret the inconveniences you experienced during your visit and sincerely apologize for not meeting your expectations in certain areas. With regard to foreign languages, our staff is trained to speak at least three or four languages to assist our diverse guests effectively. As for the issue with your room on the first night, we understand how frustrating it must have been to encounter a malfunctioning electrical system and other maintenance concerns. Please know that this was an unfortunate incident caused by a broken relay, a rare and unforeseeable occurrence. Our colleague on duty that evening promptly offered you a comfortable alternative room, which you chose to decline. To make up for the inconvenience, we upgraded your accommodation for the second night to our Vital Spa Suite, the pinnacle of our offerings. This spacious suite features a cozy fireplace, a panoramic Finnish sauna, and a private hot mini-pool on the terrace—a truly luxurious experience. Our team is committed to guest satisfaction and worked diligently to ensure your comfort following the initial issue. Regarding the payment issue at check-out, we regret any inconvenience this may have caused. We’ve used Nexi for a long time without any problems, and we are confident this was an isolated incident. We appreciate your understanding and hope to welcome you back in the future for a seamless and enjoyable stay. Warm regards, Patricia Gruber Management
Dear Dan, Thank you for sharing your detailed feedback about your recent stay. We are delighted to hear that you found our thermal water spa beautiful and impressive. Our spa facilities are indeed one of the highlights of our property, and… Show more
Reviewed: 28 October 2024 · Stayed in October 2024
Verified reviewEverything is very cool. Cleaning 2 times a day. Excellent restaurant and bar. Very cool pool.
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewThe pool, especially in the evening, was wonderful, excellent breakfast, comfortable bed, helpful staff. A lot of parking place, location not far from Venice, Padova, Verona.
Too warm blankets for the weather
Dear Lyudmyla, thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our pool, especially in the evening, and that our Long Breakfast, beds, and convenient location contributed to a pleasant stay. It’s also wonderful to know that our team made a positive impression and that the parking availability was helpful. We apologize if the blankets felt too warm for the weather; you should have asked the housekeeper in order to get some more suitable for you. We are always happy to ensure the most comfortable experience for all our guests, no matter the season. Thank you once again for your kind review. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Patricia Gruber Management
Dear Lyudmyla, thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our pool, especially in the evening, and that our Long Breakfast, beds, and convenient location contributed to a… Show more
Reviewed: 8 October 2024 · Stayed in October 2024
Verified reviewEverything beautiful
Nothing
Dear Michele, thank you very much for your full marks review! We are always thrilled when our guests fully appreciate our services. Thank you again and see you soon! Warm regards, Patricia Gruber Management
Reviewed: 5 October 2024 · Stayed in September 2024
Verified review