Letting staff unhelpful. Couldn't get keys to work. Saved by local. No blankets on bed.

Stayed in September 2024

It was difficult to find the actual apartment. The apartment did not feel very secure. The bed was broken and uncomfortable.

It was near the train station.

Stayed in September 2023

I hate everything about them there was no ac in the room they have to me and there is no moping stick to clean the bathroom after bath I regret everything you have to go to their office to get key and also go to them to return key

Stayed in August 2025

Everything

Nothing it was like bulshit and didn’t refund even our money

Stayed in June 2025

Adv informed the room has private toilet but there is no toilet in room but shared one. No clear instruction for check out (Where to leave key), many staffs are poor English. Room is far from check in office.👎👎👎

Nothing.

Stayed in May 2025

The so called hotel room was a room in an apartment situated in a residential apartment block. Firstly there was the nightmare of checking in. We arrived at the "hotel" only to find that there was no way to enter the building. When I telephoned the hotel office I was told that I had no choice but to travel to their reception office at Reception Office at Piazzale della Stazione del Lido 22 (Central Station ) This took ages and the area outside the station felt very unsafe. When we got back to our room we noticed the toilet flush button in the wall was missing and there was a hole in the wall where it should have been. I telephoned the reception and told them that we had been given a room without a toilet flush and I was told that there were no other rooms available. I told them that it was unacceptable that we should be asked to stay in a room without a functioning toilet and that the hotel should book us into other accomodation. I was told that this was not possible and when I asked if we were expected to stay in a room with piles of sh*t filling the toilet and no way flushing it, I was told that someone would come the next day. Eventually I found that if I put my hand right into the hole (unhygenically scraping my hand against the inner parts of the wall each time) and press parts of the works of the flush that the missing button should be attached to then I could flush the toilet. The room should not have been rented in this condition. In addition the TV did not work, one of the bedside power sockets did not work and the duvet had no cover on it which is quite unhygienic. The next evening when we returned we could not get into the apartment as the key did not work. It went round but did not open the door. There was no one in the apartment this time to open it for us. I telephoned the reception centre and they told me that they were aware of “issues” with the lock.

Stayed in October 2024

We made a reservation for accommodations and received confirmation that it was all set. However, upon arrival (which was a residential building), no one was there to assist us. We then spoke with a very rude person who claimed to be an assistant but refused to help us. As a result, we ended up paying for the accommodation, but were unable to use it. It was a poor experience dealing with these individuals, as they essentially took our money without providing the promised service.

Nothing, they are bad persons.

Stayed in May 2024

all

no good

Stayed in March 2024

PLEASE DON'T RESERVATE HERE!

PLEASE DON'T RESERVATE HERE

Stayed in October 2023

Dark neighborhood a little tough to find the building

The price sence we were only going to be there about 7 hours . The two ladies that waited for me to get there were awsome . They stayed a few min after closing to allow me to get there .

Stayed in October 2023

It is not a b&b, it is one room in apartment you share with others, no WiFi, tv not working, gas stove not working, dirty bathroom. You also dont get the keys at the adress they provide in the booking, you must walk to other location first...

Nice bed.

Stayed in September 2023

We paid £270 to stay there and the shutters didn’t work, so there was light all night, there was no hot water. We were told we had been upgraded. God only knows where we would have stayed otherwise.

It was in a central location. That’s all that could be said for it.

Stayed in September 2023

I arrive to the house and I didn't have wi fi, I called 3 times and then I went to reception, I stay there with 4 hours with no wi fi, it took too much time to solve the problem

Stayed in September 2023

I would not stay in this property out of choice again. The room and sheets were dirty and stank of cigarette smoke. The room was not easy to find. The only reason we stayed here was our flight had been cancelled. Would not go back there again

N/A

Stayed in September 2023

When I arrived at the property at 11 pm, There was no key at the box as they mentioned via WhatsApp messages , I stayed till 2 pm in the street unitill find a taxi and find a hotel , It was a nightmare for me , I tried to call them but there was no reply , I want full refun and componsation for this otherwise I’ll make sure I will leave enough reviews all over the internet .

When I arrived at the property at 11 pm, There was no key at the box as they mentioned via WhatsApp messages , I stayed till 2 pm in the street unitill find a taxi and find a hotel , It was a nightmare for me , I tried to call them but there was no reply , I want full refun and componsation for this otherwise I’ll make sure I will leave enough reviews all over the internet .

Stayed in September 2023

The location of the apartment is different than on the map. The map shows the location of a reception. However the apartments are about 15 minutes walk from the reception. Cleaning service failed to come after sever request and came only after several days and messages.

Stayed in August 2023

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in February 2025

There are no comments available for this review

Stayed in October 2024

There are no comments available for this review

Stayed in July 2024

There are no comments available for this review

Stayed in June 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in August 2025