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Reviews of Best Western Hotel Cristallo Mantova 4 stars

Via Cisa 1/E, 46030 Virgilio, Italy

#3 of 3 hotels in Virgilio

Guests' Choice

Review score

Based on 132 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    7.6

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    8.0

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 21 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family King Room
    • Stayed 1 night
    • Submitted via mobile

    The photos online look a bit more appealing than the reality, especially when it comes to the pool, which is located behind the building with a parking lot and a road in between, so it feels less inviting than expected. Still, it served its purpose well for an overnight stay – a simple, average hotel.

    Our stay was overall fine – the hotel is good for a short stopover. The room was clean and the staff were friendly.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location,

    Good breakfast. Love the swimingpool. We like the possibily to take from bar snacks and drinks at any time (pay later at checkIng out).

    Stayed in August 2025

  • Reviewed: 10 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms are a little noisy

    The staff were so helpful to us and much appreciated

    Stayed in August 2025

  • Reviewed: 28 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very poor breakfast , the team was avoiding any contact with the guests , cakes were dry and overcooked, there was the limited contact between the staff and the guest for any communication care and interest of guests satisfaction

    comfortable bed and very clean

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    A little noisy, not from the streets but from other rooms.

    Nice rooms, very cool pool, good breakfast!

    Stayed in July 2025

  • Reviewed: 13 July 2025

    7.0
    Okay
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Car park could do with some renovation. Mini bar door broke by just opening it. The bathroom has like a building work looking light? Didn’t feel very value. Location was a little in the middle of nowhere, but was fine as we drove.

    Nice reception. Staff were friendly and understanding. Didn’t use pool facilities but overall happy.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    9.0
    Very nice facilities, friendly stuff, good breakfast
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Accessible location but next to the main street

    Very nice facilities and stuff. Free parking. Flexibility in room adjustment. Flexibility in breakfast booking.

    Stayed in July 2025

  • Reviewed: 29 June 2025

    8.0
    Great stay for a very hot June weekend
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hallways and elevators looked kind of dated. The doors are not sound proof and you would hear everything that was going on outside in the hallway, specially very early in the morning. The breakfast run out of pastries and some other things. It took them a bit to refill everything. The coffee machine was not working well.

    The swimming pool was great! The area had umbrellas, deckchairs and toilette. The room was big with a massive and comfortable bed. The decoration was modern and with good taste. The bathroom size was okay. Everything was really clean and shampoo/shower gel was provided. Breakfast was good, with various things to chose both savory and sweet. The location was a 10 minute drive to Mantova with is an amazing place to visit. Both the breakfast and reception staff was very friendly.

    Stayed in June 2025

  • Reviewed: 26 June 2025

    8.0
    Convenient and comfortable, poor breakfast and presentation though
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was poor and the presentation not very thoughtful. The selection of savory items very limited and poor in quality. The way the buffet was filled up was not very presentable, cups carried in hands not on trays to be placed out. Toast in is plastic wrapper to be filled up. Cream cheese in its packaging etc.

    Smooth and easy check in late at night. Spacious room, dog bowl and mat were in the room. Friendly staff.

    Stayed in June 2025

  • Reviewed: 22 June 2025

    8.0
    Nice hotel for family, swimming pool was great!
    • Leisure trip
    • Family with young children
    • Family King Room
    • Stayed 4 nights

    lifts were a bit weird and scary esp. for small kids, no gated parking available

    room size enough for family of 4 (2 kids), king-size comnfortable bed, however sofa bed was not that comfortable. Basic breakfast, nice staff, coffee/cappuccino maschine could have been better...free parking space front and rear sides, air conditioning worked quite well, good location for ones with own vehicles

    Stayed in June 2025

  • Reviewed: 26 April 2025

    8.0
    Lovely stay!
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Maybe the bathrooms could have a bigger dispenser with showergel/hair wash.

    Staff was amazing! The ladies at the reception were simply amazing! The rooms were clean everyday and always spot on!

    Stayed in April 2025

  • Reviewed: 29 January 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    Very friendly people and room was just perfect.

    Stayed in January 2025

  • Reviewed: 29 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family King Room
    • Stayed 1 night
    • Submitted via mobile

    swimming pool

    Stayed in September 2024

  • Reviewed: 28 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was very friendly

    Stayed in September 2024

  • Reviewed: 12 September 2024

    8.0
    Nice bed and room, ok breakfast and hotel
    • Leisure trip
    • Family with young children
    • Family King Room
    • Stayed 2 nights

    Breakfast was just ok, did not feel like a 4 star breakfast, more like 3 stars. Room service was not great, food was cold when we got it. Pool area felt a bit underused as far as sitting area, would be nice with a pool bar or something.

    Great big bed, very comfortable. Room was big. Nice pool. Lovely welcome packages (soaps, shower creme etc). Good location and value for money for visiting Mantua if you have a car.

    Stayed in August 2024

  • Reviewed: 3 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location was not ideal

    Lovely pool, spacious room, good A/C

    Stayed in August 2024

  • Reviewed: 24 August 2024

    8.0
    Suburban transit hotek
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We have booked non smoking room but the room and the bathroom smelt like a chimney. It was most likely used by a heavy smoker before. It was very disturbing and annoying experience.

    It is a fair hotel for short stay.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Whilst the hotel is close to Mantua/Mantova, it's a bit too far to walk (especially when it was very very hot) and public transport ends very early and Taxis are hard to come by... It was easy to drive in but not convenient if you wanted a nice meal/drinks of an evening in the town; however one of the plus points is the nice local restaurants by the hotel.

    The hotel looked newly renovated and the pool area was nice, and such a bonus as it was 38 degrees when we were there. Lots of nice restaurants near the hotel, which was a bonus.

    Stayed in August 2024

  • Reviewed: 9 August 2024

    9.0
    Nice pool
    • Leisure trip
    • Family with young children
    • Family King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast coffee was not good, salad was dried up

    Clean Pool was nice, looks like photos Next door tabacci has great foccacia, snacks, coffee. Seafood restaurant nearby (Locanda Angelo divino) was amazing Dog friendly (bed & bowls provided)

    Stayed in August 2024

  • Reviewed: 3 August 2024

    8.0
    Very good hotel
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    It’s a little way out of the beautiful city of Mantova but ok if you have a car

    The swimming pool was most welcome and the air conditioner worked well. Our room was large and the bed very comfortable. Overall a good stop for two very hot days.

    Stayed in August 2024

  • Reviewed: 16 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    -> 9:30 am: the Breakfast staff always in a hurry to take things away from the buffet when it ends at 10.

    Stayed in July 2024

  • Reviewed: 15 July 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    Nice cosy room and nice swimming pool. I liked it very much. Staff of the hotel also very nice.

    Stayed in July 2024

  • Reviewed: 7 July 2024

    9.0
    Nice hotel
    • Leisure trip
    • Family with young children
    • Family King Room
    • Stayed 2 nights

    Very clean, fine breakfast and good location to visit Mantova.

    Stayed in July 2024

  • Reviewed: 21 June 2024

    8.0
    Good accommodation and breakfast
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    It was about 15 minute drive to the centre of town

    Good sized clean room

    Stayed in June 2024

Showing 1 – 25

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