Reviews of Hotel Cristal 3 stars
Via San Martino Della Battaglia, 1, Lugana di Sirmione, 25019 Sirmione, Italy

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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewNice new hotel. Very good value for money
I would have preferred to be closer to the beach or old town.
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewMy husband and I loved our stay at Hotel Cristal in Sirmione! One of the highlights of our visit was the incredibly kind and helpful staff, especially Simone at the reception, he was courteous, attentive, and made us feel truly welcome throughout our stay. The rooms are a bit on the small side, but very modern and well-equipped. The hotel is conveniently located near a Migros supermarket, and there are plenty of great restaurants just a short walk away. One special memory was being able to enjoy dinner on the rooftop with our friends, the view was amazing, and of course, everything was made even better thanks to the ever-accommodating Simone. It was a lovely evening! Parking was easy to find, which was a huge plus. I’m not sure if it gets busier during peak season, but during our visit, Lake Garda and the surrounding area were comfortably lively. All in all, we had a fantastic stay and would definitely come back!
Dear Mark, Thank you for your fantastic review! We are very pleased to hear that your experience was really great and we're grateful that you appreciated the friendliness of the staff, especially with Simone. We always ready to improvide excellent customer service and high quality. We hope to see you soon again. Best regards The staff Hotel Cristal
Dear Mark, Thank you for your fantastic review! We are very pleased to hear that your experience was really great and we're grateful that you appreciated the friendliness of the staff, especially with Simone. We always ready to improvi… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe hotel was modern and clean. The rooms were clean, the bed was comfortable and the room had a balcony. Breakfast had a good selection of hot and cold options. Reception staff were friendly and helpful.
The only thing I could fault was not the hotel, but the Sirmione bus service. The buses did not come frequently to get to Sirmione old town. You had to wait more than an hour and some bus drivers were not helpful with information.
Dearest Mary, Thank you so much for your kind words! We are happy that you appreciated our location. It is always a pleasure to know that our efforts are recognized. Thank you for choosing Hotel Cristal and we hope to see you again soon. The Staff
Dearest Mary, Thank you so much for your kind words! We are happy that you appreciated our location. It is always a pleasure to know that our efforts are recognized. Thank you for choosing Hotel Cristal and we hope to see you again soon.… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLovely quiet stay, comfortable beds and great breakfast 😊
Nothing
Dear guest Thank you for your positive review! We are happy that you had a good experience. His words inspire us to make the stay of our guests better. Cordially The staff.
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGood enviroment....the beach was only some minutes by walking
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Dear Andras, Thank you for the wonderful review. We hope to have as soon as possible the opportunity to have you back with us! Best regards Hotel Cristal
Reviewed: 2 July 2025 · Stayed in May 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewHotel was advised to us by our local friends, hotel and all facilities are new, good airco system, our room was spacious, with lovely view to the lake. Good breakfast and very calm neighborhood. The hotel team is very friendly and professional, definitely recommend this place.
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Dearest Elena Thank you very much for your kind words about our hotel! We are delighted that your stay with us was pleasant. We are always looking for ways to improve our services. Follow our website for more details in the coming weeks! We hope to see you again soon. The staff
Dearest Elena Thank you very much for your kind words about our hotel! We are delighted that your stay with us was pleasant. We are always looking for ways to improve our services. Follow our website for more details in the coming weeks! W… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewFacilities were very clean. Staffs were very friendly. It is worth the price. A big supermarket is nearby. Beach were close. Restaurants were close too.
Location is not close to the Sirmione downtown, but the neighborhood were very quiet and convinient with public transportation or by car.
Dearest guest, I'm pleased to hear that Hotel Cristal was a great choice for your visit in Sirmione. We are happy that your room had everything you needed to be comfortable and that you loved being near to Sirmione. We appreciate your recommendation and we lokking forward to see soon again. Best regards, Simone
Dearest guest, I'm pleased to hear that Hotel Cristal was a great choice for your visit in Sirmione. We are happy that your room had everything you needed to be comfortable and that you loved being near to Sirmione. We appreciate your … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewNew, clean, surprisngly wide selection at breakfast
Very small rooms, but ok. Plus i do not like discussing at everyother hotel that invoice is provided by booking.com.
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewFamily run and they are very helpful and friendly !
Too high tech for us older folks- the doors/windows have to be fully closed and locked in a specific UPRIGHT handle position for the AC etc to work - they need more labelling on the doors/windows to explain. Fridge didn't work and they forgot to fix it.
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewGreat Location Great staff, Great breakfast!
Dear Melvin, I'm pleased to hear that Hotel Cristal was a great choice for your visit to Sirmione. We are so happy that your room had everything you needed to be comfortable. We appreciate your recommendation and we would love to host you again. Best regards, Simone
Dear Melvin, I'm pleased to hear that Hotel Cristal was a great choice for your visit to Sirmione. We are so happy that your room had everything you needed to be comfortable. We appreciate your recommendation and we would love to host y… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewVery good hotel location, close to the highway and the center of Sirmione. Spacious and clean room, huge bathroom. Excellent breakfast. Friendly staff.
Dearest Niki, Thank you so much for your kind words! We are happy that you appreciated our location. It is always a pleasure to know that our efforts are recognized. Thank you for choosing Hotel Cristal and we hope to see you again soon!
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in April 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified review