Excellent location by Ponte Vecchio. Comfortable room nicely decorated. Very pleasant staff, good breakfast and well appointed establishment.

Stayed in August 2025

A gym at the hotel or nearby would have been good

The staff were very friendly and extremely helpful

Stayed in August 2025

nothing at all

Great room, extremely helpful staff. Amazing location.

Stayed in August 2025

The staff was very attentive

Stayed in August 2025

Wonderful staff, excellent facilities and lovely rooms right in the heart of Florence. Would highly recommend. Staff were so helpful and communication was exemplary.

Stayed in August 2025

Nothing

Aesthetically appealing and location outstanding

Stayed in June 2025

I booked property with a thought of using the spa and sauna. Unfortunately during our stay it was under construction and this amenities were completely unavailable which my husband and I were looking forward too. It wasn’t listed anywhere on the website that this is happening when I was booking a room.

One of the best locations to stay. We had a room with a perfect view on Ponte Viecchio and Arno River. It’s a 15 minute walk to a train station (Firenze SNM) and 5 minutes walk to any landmark or boutique. Couldn’t be more convenient

Stayed in July 2025

Nothing

Great location! Right on Ponte Vecchio. Nice staff. Really good breakfast. Room was a good size and air conditioning worked well during the heatwave.

Stayed in June 2025

The rooftop was extremely crowded and full of noisy tourists

Very modern and spacious.

Stayed in June 2025

Great location and facilities

Stayed in May 2025

Odd layout of all common areas - breakfast in the sister hotel across the street. No coffee machine in room. €850 per night is very expensive for a small room - paid less in Venice during the Biennale last spring for a bigger room in a hotel of similar standing. This would all be fine, but freshly squeezed orange juice costs extra?!?

Really comfortable bed and room - great staff - - especially the excellent spa staff and the very kind and helpful staff member on arrival - rooftop bar is lovely.

Stayed in May 2025

Breakfast is served in another hotel across the street. Can imagine that in poor weather this could be a nuisance.

We love the rooms that are in the old tower, the rooftop bar, and the location of the hotel. Not our first time here, keep coming back. Love the Ferragamo amenities.

Stayed in May 2025

Super friendly and helpful staff. Rooms very clean, very comfortable beds

Stayed in March 2025

No where to set toiletries in the bathroom

All the staff was wonderful!! The beds were very comfortable.

Stayed in April 2025

We were in 2 rooms ( 4 people ) When we arrived, I asked Luca, at the reception, if it was possible to change the floor of at least one room because eventough we had a room with the Arno River view, we couldn´t see much of a view. He decided not to please us, allegating that there were no other room available with an Arno view on an upper floor ( we find out later that it was not true ) Bad luck for us. Not only because of the view, but specially because one of the windows were not closing very well. As a result, I became ill ( I was already ill but my condition worsen because of the cold air inside the room). On the next day lovely Christine did everything in order to mitigate our problem. Not only because she let us choose a room which windows are more insulated but also because she have the concern of providing us two additional heaters. The room was bigger and better than the one I formerly reserved but I think it was a fair trade considering that I spent the next whole 3 days inside the room feeling very ill. Because of my condition, we decided to stay for more 2 days and the hotel kept us in this bigger room paying the price of the other room. .Summarizing, I think they have the concern to try to mitigate the problem they caused me. Cristine was very nice and saved us to have a bad opinion of the hotel. Ashfar also was very nice. One last thing : the breakfast wasn´t very good. For example, in order to have scrambled eggs and pancakes, we have to pay sepparately for them.

The hotel is very charming. Furniture, decor, bathroom. And it is very well located

Stayed in January 2025

Room was too warm when I entered

Very clean and stylish

Stayed in November 2024

Staff and service were excellent.

Stayed in November 2024

The breakfast spread was pretty mediocre, and add ons like eggs and porridge had to be paid for. The hotel didn’t have much by way of facilities. The spa was closed for refurbishment, and the rooftop bar was also closed. There was no other cafe or bar within the hotel.

Spectacular service, very attentive, polite, helpful, responsive and accommodating. Brilliant location, comfortable rooms, beautiful decor.

Stayed in December 2024

Nothing

Great room,great staff,great location.

Stayed in November 2024

This is a gem in the heart of Florence.

I recently had the pleasure of staying at a surprising design hotel in the heart of Florence. Part of the Ferragamo Lungarno group and just steps from the Ponte Vecchio, this hotel is a true haven for fashionistas. My room was an intimate and cozy snug, with a spacious bathroom. However, it might be a bit tight for two people. I was fortunate to be on the alley side and slept soundly throughout my four-night stay. The white room and relax lounge on the first floor were another one of those hidden treasures. Perfect tranquil havens in hectic Florence for a short break. From check-in to turndown service and departure, the staff made me feel like a VIP. They were the true stars of the hotel – professional, personable, and incredibly friendly. When my wallet was unfortunately pickpocketed, they went above and beyond to offer assistance. While the hotel's rooftop was closed for the winter, the rooftop at its sister hotel across the way was a hidden gem with amazing views. I'm already looking forward to returning soon. As a hotel guest, you'll also receive a 10% discount at the Ferragamo museum shop – a wonderful added perk.

Stayed in November 2024

everything was very nice and the staff was extremely helpful

breakfast was across an alley, but very convenient

Stayed in October 2024

Would have liked a gym

Location and hotel finish

Stayed in September 2024

Too may stairs. No coffee available in the morning md I had to go to a sister hotel across the way for breakfast.

The location at the foot of the Ponte Vecchio was superb. Hotel Continental was cutting edge 20 years ago as is still modern. The rooftop bar has lovely views.

Stayed in October 2024

Roof top bar too small

Loved the location

Stayed in October 2024