Reviews of Chalet Matteo
Via Saroch 810, 23041 Livigno, Italy

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Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewGood location, clean apartment, nice people, well equipped kitchen
Nothing
Thank you so much Katarína for your amazing review! We’re thrilled to hear that you had such a great experience at Chalet Matteo. Guests like you are always welcome, and we can’t wait to host you again for another perfect stay. See you soon!
Thank you so much Katarína for your amazing review! We’re thrilled to hear that you had such a great experience at Chalet Matteo. Guests like you are always welcome, and we can’t wait to host you again for another perfect stay. See you soon… Show more
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewA really great place for holidays. Matteo is amazing and provided us a lot of advices for hiking. He is very available and super kind. We had a lovely stay.
May be a coffee machine is missing... We stayed for 3 days so not an issue but for long stay, it will be a nice extra
Thank you so much for your wonderful review! We’re thrilled to hear that you had a lovely stay and that our hiking recommendations were helpful. It’s always a pleasure to provide attentive and friendly service. We also appreciate your suggestion regarding the coffee machine; we will consider it to enhance our guests' experience. We hope to welcome you back soon for another stay!
Thank you so much for your wonderful review! We’re thrilled to hear that you had a lovely stay and that our hiking recommendations were helpful. It’s always a pleasure to provide attentive and friendly service. We also appreciate your sugge… Show more
Reviewed: 22 May 2024 · Stayed in May 2024
Verified reviewGreat host, good location, nice facilities.
Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and appreciated our location and facilities. It was a pleasure to host you, and we hope to welcome you back soon!
Reviewed: 15 January 2024 · Stayed in January 2024
Verified reviewGreat location, close to the slopes. Clean and comfortable apartment, well-equipped kitchen. Large ski storage room with boot dryer. Grocery stores and restaurants within a 5-minute walk. Very friendly owners. They also run a ski school. Our daughter took a daily 3-hour course there and she liked it.
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Thank you so much for your review. We are delighted to hear that you enjoyed the prime location near the slopes and that the apartment met your expectations in terms of cleanliness and comfort. We pay great attention to detail, and it's fantastic to know that the well-equipped kitchen contributed to making your stay even more enjoyable. We are particularly pleased to learn that the ski storage with boot dryers was helpful and that you found grocery stores and restaurants conveniently within walking distance. Our mission is to provide a welcoming and practical environment to make your vacation as relaxing as possible. We greatly appreciate your kind words about the friendliness of the owners. We always strive to offer a warm and friendly service to ensure that our guests feel at home. We are glad that your daughter enjoyed the ski course at our Ski Planet School managed by Matteo and had a pleasant time during the 3-hour daily lessons. Thank you again for your positive review and for choosing to stay with us. We hope to welcome you again in the future for another unforgettable snow experience!
Thank you so much for your review. We are delighted to hear that you enjoyed the prime location near the slopes and that the apartment met your expectations in terms of cleanliness and comfort. We pay great attention to detail, and it's… Show more